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If you are interested in this position with Redwood Credit Union Please use the link below.
https://home.eease.com/recruit/?id=495118
Position Summary:
Provide vision and leadership to branch personnel. Manage, plan, coordinate and administer the day-to-day operations of a small, medium or large branch office. Develop lines of business and ensure quality Member service at all times.
Essential Functions
Sales & Service
- Provide excellent service to all Members, volunteers, internal employees, and service providers.
- Cross-sell RCU and RCUSG products and services.
- Formulate and negotiate goals with branch staff.
- Achieve branch goals and objectives as assigned.
- Maintain an effective sales and service culture in branch by coaching branch staff.
- Recognize and reward staff for achievements in sales and service goals.
- Increase branch loans, shares, and members through community involvement and business development efforts.
- Conduct regular sales and coaching meetings.
- Research Member problems and respond verbally and/or in writing.
- Schedule staff to ensure superior member service and branch needs are met.
Branch Administration
- Ensure ongoing staff training and development.
- Plan, coordinate, communicate, and execute regular staff meetings.
- Ensure communication in branch.
- Collect and analyze weekly/monthly reports to evaluate strength and weaknesses of branch to improve performance.
- Recruit, select, and hire qualified employees.
- Conduct performance evaluations and recommend merit increases for branch staff.
- Coach, mentor, discipline, motivate and develop branch staff.
- Attend and participate in internal meetings and disseminate information to staff.
- Attend internal and external management meetings and represent the Credit Union at external functions and activities.
Branch Operations
- Review and identify cost effective and efficient utilization of Branch resources.
- Ensure acceptable branch audit by ensuring compliance with established policy and procedures.
- Safeguard Member information and ensure confidentiality by following established policy and procedures.
- Perform teller transactions when needed and reconcile cash nightly.
- Open new accounts, process loan applications, approve loan applications, and fund loans, as needed.
Non-Essential Functions
- Recommend and implement policies and procedures.
- Draft correspondence for Member related inquiries.
- Participate in Credit Union committees.
- Perform special projects, research, and analysis as requested.
- Perform other duties as assigned.
Supervisory Responsibilities
- 1 Assistant Branch Manager
- 1 – 6 Senior Member Service Representatives I and II
- 1 – 6 Member Service Representatives
Minimum Qualifications
Knowledge, Skills and Abilities
- Thorough knowledge of modern sales management principles, practices, and techniques.
- Thorough knowledge of branch operations policies and procedures.
- Knowledge of business development methods and practices and program development.
- Skilled in the operation of office equipment including PC with word processing and spreadsheets software, intranet, and Internet
access.
- Excellent leadership and problem solving skills.
- Excellent oral and written communication skills.
- Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
- Ability to work and act independently and confidentially, using discretion and tact.
- Ability to direct and supervise the work of others.
- Ability to influence and motivate others.
- Ability to analyze situations and recommend workable solutions.
- Ability to effectively research and report data.
- Ability to distinguish and manage confidential material and information.
- Ability to attend morning and evening meetings and events.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability and desire to work in a team environment.
- Demonstrated ability to cross-sell financial services products.
Physical Requirements
- Ability to stand, bend, stoop, sit, walk, twist and turn.
- Ability to lift up to 25 pounds.
- Ability to use a computer keyboard and calculator.
- Work environment is indoors; majority of the time is spent standing or sitting at a desk.
Education/Experience
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A combination of education and experience equivalent to a bachelor’s degree in business administration, accounting, finance or closely related field and four years experience in management of financial services, sales, or operational management.
If you are interested in the opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=495118
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