• Consumer Lending Manager
• Branch Manager II (Novato)
• Overdraft Protection Advantage Specialist

• Teller Hourly On-Call (Pt Arena)
• Teller Full Time (Windsor)

If you are interested in this position with Redwood Credit Union Please use the link below.
https://home.eease.com/recruit/?id=427849

Position Summary:

Provide vision and leadership to branch personnel. Manage, plan, coordinate and administer the day-to-day operations of a small, medium or large branch office. Develop lines of business and ensure quality Member service at all times.

Essential Functions

Sales & Service 35%

• Provide excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-sell RCU and RCUSG products and services.
• Formulate and negotiate goals with branch staff.
• Achieve branch goals and objectives as assigned.
• Maintain an effective sales and service culture in branch by coaching branch staff.
• Recognize and reward staff for achievements in sales and service goals.
• Increase branch loans, shares, and Members through community involvement and business development efforts.
• Conduct regular sales and coaching meetings.
• Research Member problems and respond verbally and/or in writing.
• Schedule staff to ensure superior Member service and branch needs are met.

Branch Administration 30%

• Ensure ongoing staff training and development.
• Plan, coordinate, communicate, and execute regular staff meetings.
• Ensure communication in branch.
• Collect and analyze weekly/monthly reports to evaluate strength and weaknesses of branch to improve performance.
• Recruit, select, and hire qualified employees.
• Conduct performance evaluations and recommend merit increases for branch staff.
• Coach, mentor, discipline, motivate and develop branch staff.
• Attend and participate in internal meetings and disseminate information to staff.
• Attend internal and external management meetings and represent the Credit Union at external functions and activities.

Branch Operations 25%

• Review and identify cost effective and efficient utilization of Branch resources.
• Ensure acceptable branch audit by ensuring compliance with established policy and procedures.
• Safeguard Member information and ensure confidentiality by following established policy and procedures.
• Perform teller transactions when needed and reconcile cash nightly.
• Open new accounts, process loan applications, approve loan applications, and fund loans, as needed.

Non-Essential Functions 10%

• Recommend and implement policies and procedures.
• Draft correspondence for Member related inquiries.
• Participate in Credit Union committees.
• Perform special projects, research, and analysis as requested.
• Perform other duties as assigned.

Supervisory Responsibilities

• 1 Assistant Branch Manager
• 1 6 Senior Member Service Representatives I and II
• 1 6 Member Service Representatives

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge of modern sales management principles, practices, and techniques.
• Thorough knowledge of branch operations policies and procedures.
• Knowledge of business development methods and practices and program development.
• Skilled in the operation of office equipment including PC with word processing and spreadsheets software, intranet, and Internet access.
• Excellent leadership and problem solving skills.
• Excellent oral and written communication skills.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to work and act independently and confidentially, using discretion and tact.
• Ability to direct and supervise the work of others.
• Ability to influence and motivate others.
• Ability to analyze situations and recommend workable solutions.
• Ability to effectively research and report data.
• Ability to distinguish and manage confidential material and information.
• Ability to attend morning and evening meetings and events.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Demonstrated ability to cross-sell financial services products.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent standing or sitting at a workstation.

Education/Experience

• A combination of education and experience equivalent to a bachelors degree in business administration, accounting, finance or closely related field and four years experience in management of financial services, sales, or operational management.
  
  This position description is subject to change and other functions may be assigned/re-assigned at managements discretion.

If you are interested in the opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=398974

If you are interested in this position with Redwood Credit Union Please use the link below.
https://home.eease.com/recruit/?id=490916

Position Summary:

Provide Member service while monitoring the risks associated the Overdraft Protection Advantage program, including the collection of overdrafts and negative balance accounts. Performs a wide variety of semi-routine job functions of moderate complexity and assists all staff and Members with questions, problems, and/or procedures of the program.

Essential Functions

Program Facilitation:  60%

• Update and maintain account files, including eligibility status and account activity on program participants. 
• Produce all correspondence and make necessary phone contacts relating to the Overdraft Protection Advantage Program accounts.
• Produce entries to write-off balance and refers to manager for approval.
• Cross-sell credit union products and services to assists with member needs.
• Contact Members in overdraft status by phone according to defined strategy guidelines.
• Facilitate the Overdraft Protection Advantage re-payment process with the member, designated branch Personnel, and Financial Assistance Department.
• Provide information to Financial Assistance or collection agency for Members who have elected not to participate in a repayment process.
• Notify authorized credit union personnel of accounts at risk to be closed, completes forms, and closes accounts.
• Report delinquent accounts to credit agencies when necessary.
• Report closed accounts to Chex Systems.
• Provides exceptional service to all Members, volunteers, internal employees, and service providers.
• Digitally scan sharedraft items for long-term retention.

Administration 30%

• Prepare reports on overdraft  and other related reports as required by management.
• Research Members’ problems and complaints and respond with accurate information to Members’ questions through verbal and/or written communication skills or by directing them to the appropriate person or department for assistance.
• Participate in departmental meetings to disseminate pertinent information and discuss procedures, policies and/or problems.

Non-Essential Functions 10%

• Complete special projects as needed.
• Cross train in all areas of Automated Services to assist during vacation and illness.
• Performs other duties as assigned.

Supervisory Responsibilities

• None

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of terminology used in financial institutions.
• Knowledge of basic arithmetic, mathematical computations and, calculation of dividends.
• Knowledge of collection techniques such as skip tracing.
• Skill in the operation of standard and specialized office machines including 10-key by touch and to type 40 words per minute.
• Strong Member service, negotiation, and sales skills.
• Skill in operating a PC and use of word processing, spreadsheet, and browser software.
• Ability and proficiency with the Internet.
• Basic clerical skills such as filing, Xeroxing, and creating letters for members.
• Ability to follow oral and written instructions.
• Ability to understand Member issues and resolve them.
• Ability to negotiate Member repayment plans.
• Ability to follow oral and written instructions.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 15 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent sitting at a desk.

Education/Experience

• A combination of education and experience equivalent to a high school diploma or equivalent and one year credit union experience in the areas of member service or collections. Prior Overdraft/Courtesy Pay Program experience preferred.

If you are interested in the opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=490916

If you are interested in this career opportunity with Redwood Credit Union Please use the link below.
https://home.eease.com/recruit/?id=469942

Position Summary:

Organizes, leads, and controls the consumer lending activities and staff. Works with the Assistant Managers, or the lead personnel in developing, implementing, and maintaining effective daily operations of the credit union, as well as leads in recommending future development of programs/procedures to assure that loan growth and quality objectives are met.

Essential Functions

Department Management 40%

• Schedule staff and assign work to ensure superior service and work plans are met.
• Conduct regular staff and coaching meetings.
• Establish goals and work plans consistent with Credit Union objectives and monitor results.
• Recruit, train, motivate, evaluate and develop staff.
• Recognize problems and issues; analyze root causes; evaluate and consider alternatives; develop and implement goals, strategies and tactics; and make appropriate decisions.
• Establish and coordinate team efforts and build consensus, thus creating a cooperative working environment in which everyone has the opportunity to be successful.
• Develop, maintain, and track an effective call center environment.
• Review and identify cost effective and efficient utilization of Redwood Credit Union resources.
• Recommend methods and procedures to improve department efficiencies.

Program Management

• Ensure compliance with pertinent government rules and regulations.
• Periodically analyze automated underwriting criteria and make recommendations to adjust various matrices and attributes as deemed necessary.
• Manage and update the content of the Consumer and CUDL Loan Manual.
• Provide exceptional Member service to all external and internal customers.
• Develop and maintain an effective sales and service culture within the Consumer Lending department for direct and indirect lending platforms.
• Communicate to facilitate a smooth flow of information between Consumer Lending and branch operations, mortgage lending, marketing and Member service center.

Controlling

• Monitor and review results compared to the Consumer Lending budget.
• Review, approve, counter or decline consumer loans within RCU standards.
• Conduct quarterly portfolio review and make credit decisions based on current revolving lines of credit.
• Evaluate the lending environment for all consumer loan products, and provide findings to ALCO representative so that rate and program decisions can be made.
• Prepare Monthly Status Reports designed to keep the AVP of Lending and Senior Leadership Team up to date.
• Conduct monthly loan review to ensure loans are approved, denied, countered and funded in compliance with established policies and procedures.

Non-Essential Functions

• Perform special projects, research and analysis as required
• Provide employee training on consumer lending topics
• Research and resolve Member, Official and employee concerns as required
• Perform other duties as assigned

Supervisory Responsibilities

• 1 – Assistant Manager Indirect Consumer Lending
• 1 - Assistant Manager Direct Consumer Lending

Minimum Qualifications

Knowledge, Skills and Abilities

• Strong communication, including presentation skills.
• Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust.
• Thorough knowledge of all aspects of financial institution consumer lending methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations.
• Exceptional management skills.
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Ability to lead, motivate, and supervise employees.
• Ability to establish and maintain effective working relationship with a diverse group of people including Board Members, regulators, Members, employees, attorneys, vendors, and other parties.
• Ability to travel 20% of time.

Education/Experience

• A combination of education and experience equivalent to a bachelor’s degree in business administration, finance or a closely related field and four years experience consumer lending including business development and minimum five years managerial experience.

If you are interested in the opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=469942

If you are interested in this career opportunity with Redwood Credit Union Please use the link below.
https://home.eease.com/recruit/?id=486713

Position Summary:

Under general supervision, performs routine teller work, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products and services.

Essential Functions

Sales & Service

• Provide exceptional service to all Members, volunteers, internal employees, and service providers.
• Explain products and services to Members to meet their needs. Cross-sell RCU and RCUSG products and services.
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
• Safeguard member information and ensure confidentiality by following established policy and procedures.

Transactions

• Complete Members’ transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

Teamwork

• Attend and contributes to departmental meetings.
• Perform other duties as assigned.
• Perform branch opening and closing duties.

Non-Essential Functions

• Establish basic products and services for members.
• Complete orders for Credit Union forms and supplies.
• Participate in Credit Union committees.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to count and balance cash.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively cross-sell products and services using a needs-based sales approach.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent standing or sitting at a workstation.

Education/Experience

• A combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.

If you are interested in the opportunity with Redwood Credit Union please use the link below:
https://home.eease.com/recruit/?id=486713

If you are interested in this career opportunity with Redwood Credit Union Please use the link below.
https://home.eease.com/recruit/?id=448049

Position Summary:

Under general supervision, performs routine teller work, provides excellent Member service, and contributes to the success of the branch by selling and referring Credit Union products and services.

Essential Functions

Sales & Service

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers.
• Explain products and services to Members to meet their needs. Cross-sell RCU and RCUSG products and services.
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
• Safeguard member information and ensure confidentiality by following established policy and procedures.

Transactions

• Complete Members’ transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

Teamwork

• Attend and contributes to departmental meetings.
• Perform other duties as assigned.
• Perform branch opening and closing duties.

Non-Essential Functions

• Establish basic products and services for Members.
• Complete orders for Credit Union forms and supplies.
• Participate in Credit Union committees.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to count and balance cash.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively cross-sell products and services using a needs-based sales approach.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent standing or sitting at a workstation.

Education/Experience

• A combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.

If you are interested in the opportunity with Redwood Credit Union please use the link below:
https://home.eease.com/recruit/?id=448049