• Senior Accountant
• Card Services Representative
• Financial Assistance Officer
• Assistant Manager Consumer Lending
• Marketing & Communications Coordinator
• AVP – Controller
• Accounting Manager
• Senior Member Service Representative II (San Francisco)

• Senior Member Service Representative (Ukiah)
• Senior Vice President of Innovation & Strategy
• Risk Management and Security Analyst
• Network Engineer/Manager
• Assistant Branch Manager (Ukiah)
• Senior Mortgage Loan Processor

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

There is strength when people come together for the collective good.
This cooperation is the foundation of Redwood Credit Union and one of the many reasons we were voted one of the Best Places to Work in the North Bay for the 6th year in a row by the North Bay Business Journal.

We are looking for an Senior Accountant, To Assist in managing the day-to-day operations of the department in coordination with the AVP/Controller, while performing complex accounting duties and maintaining integrity and strong internal control.

As the Senior Accountant you will:

• Ensure the Department complies with applicable regulations and laws by using RCU resources to increase your knowledge in relevant areas.
• Maintain high integrity and strong internal control by acting in accordance with RCU policies, visions, service standards and mission statement.
• Provide leadership necessary to maintain department operations in absence of the AVP/Controller.
• Ensure timely and accurate recordings of expenses, income, assets and liabilities by reviewing and monitoring internal controls.
• Manage the Loan and Share Accounting Process, Accounts Payable, Funds Transfer process and the Payroll process.
• Perform month end close processes, including basic financial statement support and preparation.
• Prepare regulatory reports and/or schedules (i.e. IRS tax reporting, Sales Tax, Property Taxes, Call Report, etc.)
• Responsible for Investment Accounting entries and schedules.
• Performs the Daily GL Review to ensure proper controls and accounting are taking place.
• Responsible for Official Check Management.

Minimum Qualifications

Knowledge, Skills and Abilities

• Advanced knowledge of general accounting practices and principles.
• Advanced knowledge in MS Excel, MS Word and MS PowerPoint.
• Advanced knowledge in Budget development, forecasting and variance analysis.
• Strong ability to organize, coordinate and prioritize a variety of activities simultaneously.
• Strong ability to act independently and confidentially, using discretion and tact.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively research, identify, resolve and report data and issues.
• Ability to distinguish and manage confidential material and information.
• Ability and desire to work in a team environment, and ability to work independently.

Education/Experience

A combination of education and experience equivalent to a bachelor's degree in Accounting, Finance, Business or closely related field and 5 years Accounting experience including being in a lead role.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=508766

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

There is strength when people come together for the collective good.
This cooperation is the foundation of Redwood Credit Union and one of the many reasons we were voted one of the Best Places to Work in the North Bay for the 6th year in a row by the North Bay Business Journal.

We are looking for a Card Services Representative, to pprovide quality service to Members and staff in relation to Visa Credit Card and Debit Card transactions. Processing applications for Visa Credit Card and Visa Debit cards. Resolving issues in relation to transactions and applications.

The Card Services Representative is responsible for:

• Process, track and record Visa balance transfer requests
• Process Visa address change requests as needed
• Prepare Letters, audit and image Visa Auto Pay sign up, cancel and change requests
• Post internal Visa payments as needed
• Process Visa account statements needing to be discontinued
• Balance and Reconcile Visa Cash Advance GL
• Locate Visa GL outages
• Process returned Visa Debit Cards
• Monitor Large Deposit, Card Confirmed Fraud and Hot Card Reports

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge of personal computers with Internet access and office equipment operation.
• Knowledge of basic mathematics and general Accounting concepts.
• Accurate ten key ability by touch.
• Skill in the use of word processing, spreadsheets, and database programs.
• Ability to work independently.
• Ability to accurately input data into computer.
• Ability to maintain thorough and accurate documentation.
• Ability to communicate effectively both verbally and in writing.
• Ability to distinguish and manage confidential material and information.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment

Education/Experience

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=380880

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Financial Assistance Officer II Who will be responsible for preserving the assets and financial stability of RCU by mitigating real estate loan portfolios and consumer loan losses by resolving delinquency issues, handling related recovery and collections activities, and minimizing loss severity while operating within defined collections policies and procedures.

As a Financial Assistance Officer II you will:

• Maintain full responsibility for the review and work of delinquent accounts over 60 days past due to determine appropriate collection actions.
• Proactively solicit delinquent customers, either through calls or letters, in an effort to determine the collect ability and/or cash flow potential of the customer.
• Negotiate high risk, delinquent or at risk loans adhering to stated timelines and regulatory requirements through a web-based application.
• Manage and facilitate resolution of consumer loans that are not performing or are distressed.
• Perform timely follow up on missed payment arrangements and other borrower commitments.
• Analyze the extent of the potential loss created by the troubled loan, identify the problems and provide meaningful input into the plan for resolving the problems.
• Review loan files for accuracy and completeness.
• Interpret Desktop Underwriter findings so that all possible loans can be approved as expeditiously as possible to Members while assuring a proper credit decision are made.
• Review preliminary title report and appraisal to ensure completeness and compliance.
• Schedule loan signing appointments with Members while confirming loan document orders.
• Consult with Members on at least a weekly basis regarding the status of their loan.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge of Internet-based loan origination software.
• Thorough knowledge of real estate principles, practices, rules, and regulations.
• Knowledge of all residential mortgage loan products offered by RCU.
• Knowledge of secondary market investor guidelines and compliance requirements.
• Skill, aptitude, and interest in sales.
• Skill in the operation of office equipment and personal computers with Internet access.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities and prioritize work.
• Ability and desire to work in a team environment.

Education/Experience

A combination of education and experience equivalent to high school diploma, plus four years experience in the mortgage lending industry or related field including one year as a loan officer

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=1173751

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an Assistant Manager of Consumer Lending with a strong focus of providing outstanding service and leadership in a variety of Consumer Lending activities in support of our Vision, Mission, Service Standards and Values. Responsibilities include directing and coordinating the sales and service activities of the Consumer Lending Department. Working with management to analyze workflow systems, information and recommend future developmental needs of the Consumer Lending Department.

The Assistant Manager of Consumer Lending will be the champion for:

• Analyzing consumer loan requests and making decisions for loan approval/denial/counter offer within established board approved lending limits
• Processing Consumer Web and Loan Link applications
• Performing immediate consumer loan reviews and rendering loan decisions
• Discussing consumer loan options and programs that will benefit each Member and ensure quality Member service
• Recognizing and proposing changes in the workflow to maintain maximum efficiency
• Training, motivating, and assigning work for Consumer Lending Department staff
• Communicating policy, product and pricing changes with staff to ensure quality Member service

Minimum Qualifications

• Thorough knowledge of personal computers with intranet and internet access and office equipment operation
• Thorough knowledge of an internet based consumer loan origination software
• Thorough knowledge and understanding of consumer loan products offered by RCU
• Thorough knowledge of consumer lending principles, practices, rules, regulations, and sales
• Knowledge of product guidelines and compliance requirements
• Ability to effectively plan, lead and manage to assure successful completion of the departmental sales and service goals and credit union objectives
• Ability to communicate effectively both verbally and in writing
• Ability to compose guidelines and procedures for new loan products
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact
• Ability to analyze situations and recommend workable solutions
• Ability to coordinate a variety of activities simultaneously and prioritize work
• Ability and desire to work in a team environment

Education/Experience

A combination of education and experience equivalent to high school diploma, plus 5 to 7 years experience in the consumer lending industry.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, as well as a Target Benefit Plan, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=1149591

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

There is strength when people come together for the collective good.
This cooperation is the foundation of Redwood Credit Union and one of the many reasons we were voted one of the Best Places to Work in the North Bay for the 6th year in a row by the North Bay Business Journal.

We are looking for a Marketing & Communications Coordinator, who will coordinate a variety of marketing, and communication projects, including coordination of mailings and various Member events that support the Redwood Group’s strategic initiatives.

The Marketing & Communications Coordinator is responsible for:

• Assisting the SVP and the AVP Marketing & Communications in achieving all departmental goals and in the day-to-day efforts related to marketing and communications.
• Coordinating promotional efforts, advertising, public relations, community relations efforts, and special events.
• Working with the Senior Communications Specialist, support the credit union’s public relations efforts, which may include writing, distributing and tracking press releases to the local media and credit union industry trade publications.
• Coordinating/facilitating the design of brochures, advertisements, media releases, branch promotional flyers and posters, teller handouts, work with other Marketing department staff to coordinate community presence information on website (content & look), departmental Intranet page and presence, on hold message programs and other marketing materials to announce and promote credit union services as needed.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of databases.
• Knowledge of desktop publishing.
• Proficient in computer skills including Word, Excel and PowerPoint.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Event planning experience.
• Ability to analyze situations and recommend solutions.
• Ability to draft press releases to local media and industry trade publications.
• Strong attention to detail.
• Ability to communicate effectively both verbally and in writing. Excellent command of the English language including grammar and punctuation.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Education/Experience

A combination of education and experience equivalent to an associate’s degree and one year of specific job related experience including press release/promotional writing. Event coordination preferred. Financial institution marketing and/or credit union industry experience a plus.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=1125241

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

There is strength when people come together for the collective good.
This cooperation is the foundation of Redwood Credit Union and one of the many reasons we were voted one of the Best Places to Work in the North Bay for the 6th year in a row by the North Bay Business Journal.

We are looking for an Assistant Vice President – Controller, with the demonstrated skill set and experience to provide:

• Day-to-day leadership over the Accounting Department.
• Ensuring the operational effectiveness for the accounting processes.
• Participate in interest rate and liquidity risk management decisions.
• Evaluate the impact of new and evolving accounting requirements and design procedures, as warranted.
• Interact with the Senior Leadership Team on a frequent basis

As the Assistant Vice President –- Controller you will:

• Prepare monthly consolidated financial statements and quarterly call reports in accordance with GAAP and regulatory requirements.
• Collaborate with SVP/Finance and CFO on the annual budget.
• Conduct financial forecasting of net income, capital, and balance sheet trends.
• Develop cost accounting analyses for delivery channels, products, and Member profitability.
• Manage employee payroll, bonus payout, special compensation, retirement funding and required reports.
• Maintain the Allowance for Loan Losses valuation analysis and supporting schedules.
• Oversee TDR valuations and ensure appropriate accounting processes.
• Evaluate emerging GAAP requirements and design appropriate accounting procedures.
• Oversee liquidity risk management activities including liquidity risk monitoring and reporting as defined within the Liquidity Policy. Collaborate on developing Contingency Funding Plans and recommending risk-mitigating strategies.
• Evaluate, design, and implement operationally effective accounting processes, as warranted.

Minimum Qualifications

Knowledge, Skills and Abilities

• In-depth knowledge and principles of financial accounting, GAAP, auditing and cost accounting related to credit unions or financial institutions.
• Thorough knowledge of regulatory requirements for financial institutions, with knowledge of regulatory requirements for credit unions.
• Current knowledge of Federal and State accounting related laws, rules and regulations.
• Skill in the operation of a personal computer and spreadsheet, word processing, and presentation software with Intranet/Internet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Thorough knowledge of modern management principles, practices and techniques.
• Strong leadership, organization and problem-solving skills.

Education/Experience

Undergraduate degree in accounting or closely related field and ten years relevant experience in a financial institution; including five years management experience with progressive responsibilities. CPA or graduate degree preferred.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=463201

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

There is strength when people come together for the collective good.
This cooperation is the foundation of Redwood Credit Union and one of the many reasons we were voted one of the Best Places to Work in the North Bay for the 6th year in a row by the North Bay Business Journal.

We are looking for an Accounting Manager, with the demonstrated skill set and experience to provide day-to-day management and leadership to the Accounting Department. You will be responsible for setting priorities and the performance of daily Accounting functions, verifying all data and information related to the preparation of financial statements, call reports, and management reports, and for the operational effectiveness of the accounting processes. Evaluating the impact of new and evolving accounting requirements and designing procedures, as warranted.

As the Accounting Manager you will:

• Set daily, weekly, and monthly priorities to ensure the Accounting Department is providing appropriate service to Internal and External partners, while meeting all expectations and requirements of the Department.
• Be Responsible for making sure all reconcilements are being performed in an accurate and timely basis.
• Preparing Board and management reports and analyses in accordance with internal, regulatory, or legal requirements, as warranted.
• Ensuring completeness, timeliness, and accuracy of all general ledger account reconcilements.
• Working with auditors and examiners on annual audits and regulatory examinations.
• Managing employee payroll, supplemental compensation payments, retirement funding and required payroll reporting.
• Ensuring timely, accurate, and economical payment of expenditures.
• Overseeing accounts payable system.
• Identifying cost savings opportunities and performing ongoing expense control activities.
• Performing the day-to-day cash management functions.
• Assisting in the evaluation and purchasing of investment instruments.
• Supporting asset/liability management analytics - internally and externally

Minimum Qualifications

Knowledge, Skills and Abilities

• In depth knowledge of Credit Union Accounting operations, functions, and work flows.
• In-depth knowledge and principles of financial accounting, GAAP, auditing and cost accounting related to credit unions or financial institutions.
• Thorough knowledge of regulatory requirements for financial institutions, with knowledge of regulatory requirements for credit unions.
• Current knowledge of Federal and State accounting related laws, rules and regulations.
• Skill in the operation of a personal computer and spreadsheet, word processing, and presentation software with Intra/Internet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Thorough knowledge of modern management principles, practices and techniques.
• Strong leadership, organization and problem-solving skills.

Education/Experience

Undergraduate degree in accounting or closely related field and five years relevant experience in a financial institution; including five years management experience with progressive responsibilities. Minimum 1-2 years experience managing a financial institution Accounting Department.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=1117421

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding Member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=534609

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding Member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=1104531

Exceptional Service ~ Exceptional People

About RCU

Redwood Credit Union (RCU) with assets of $1.9 billion is headquartered in Santa Rosa, CA. RCU is dedicated to a mission of passionately serving the best interests of its Members, employees, and communities. Anyone who lives, works or owns a business in the counties of Sonoma, Marin, Mendocino, Napa, San Francisco, Solano, Contra Costa, and Lake is eligible to join RCU.

RCU is a full service financial cooperative with 18 branches and a full range of consumer, real estate, business, automobile, insurance, and investment products and services.

Position Responsibilities

RCU is currently seeking an innovative financial executive to join the organization’s Senior Leadership Team. In this critical role, the SVP of Innovation & Strategy will be charged with collaboratively guiding innovation and directing enterprise-wide strategic planning and project management to drive our value proposition and enhance operational effectiveness. The position will require significant interaction with the credit union’s Executive Team, Senior Leadership Team, and Board of Directors. Additional responsibilities will include oversight of payment systems and ATM network.

Position Requirements

Position requires the ability to plan, organize and effectively run multiple departments and execute strategic projects in a sophisticated financial institution. A bachelor’s degree and ten years progressive experience managing significant retail financial services operations, with at least four years of that experience at a senior management level.

If you are interested in this career opportunity please use the link below:
https://home.eease.com/recruit/?id=1083531

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Risk Management and Security Analyst, to identify, prevent and mitigate fraud and related threats against RCU Members, assets, and employees. Serves as the lead responder to Member, Branch and Back Office concerns, evaluating content and measuring risk, forwarding priority matters to the Assistant Vice President.

The Risk Management and Security Analyst is responsible for:

• Respond to inquiries from various sources reporting threats of fraud or loss to RCU. Analyze and evaluate threat referring to proper party for disposition and where applicable, initiating an investigation.
• Serve as Lead Investigator for Elder Abuse, Identity Theft, Account Takeovers and law enforcement inquiries.
• Review accounts with fraudulent/questionable activity and follow through with appropriate action to prevent loss and mitigate damages to the credit union.
• Develop Best Practices for dissemination to credit union staff to mitigate and prevent losses and threats identified by the AVP as having the potential for the greatest impact upon RCU and it’s Members.
• Maintain active network with other financial institutions and law enforcement coordinating and responding to requests and facilitating the sharing of information that might uncover commonly experienced threats that could pose a risk to RCU.
• Assist AVP/Internal Audit & Security and Law enforcement with investigations as needed including the lead in forensic accounting processes relating to Internal Theft matters assigned to the AVP.
• Evaluate fraud warnings using where applicable Verafin, Identity Chek and Fraud Finder account screening tools and take all necessary action to identify and neutralize threats to the credit union. Escalate new account openings that aren’t resolved in a timely manner.
• Take immediate action to suspend account activity in instances where new accounts reveal fraud or identity manipulation. Report weaknesses associated with the account opening process to impacted departments or branches.
• Maintain a record of individuals who have committed, or attempted to commit, fraud against RCU within the Early Warning Hotfiles in order to prevent such individuals from causing RCU future losses.
• Serve as the lead in Bank Secrecy Act responsibilities with a focus upon FINCEN requirements relating to OFAC. Process bi-monthly Verafin reporting of SDN list.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough and complete understanding of criminal investigative techniques, court processes and California and U.S. criminal codes as they relate to financial institution fraud.
• Excellent oral and written communication including the ability to testify in court, present criminal matters in a format useful to law enforcement agencies and prosecutors
• Proficiency with computer programs including Excel, Word, Power Point as well as common investigative tools such as Lexis Nexus and Trivin.
• Ability to prioritize and successfully manage multiple tasks and deadlines.
• Ability to work and act independently and confidentially.
• Ability to analyze situations and recommend workable solutions.
• Ability to effectively research and report using multiple disciplines including skip tracing, financial accounting, statistical evaluation and forensic accounting
• Ability to review, analyze and calculate key indicators on a loan application including LTV’s, credit scores and Debt to Income ratios and decipher non-conforming information that may be indicative of unusual lending practices or fraudulent applications.
• Ability to distinguish and process confidential material and information with discretion including the proper dissemination to Senior Management
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Strong data mining skills, spreadsheet skills as well as excellent mathematical and analytical skills required. Have a combination of education and work experience.

Education/Experience

Must have or be in the process of attaining a Certified Fraud Examiner credential or comparable designation. Have a combination of education and work experience equivalent to a university degree and seven years of experience in financial institutions with at least three years experience with risk management, audit, loss prevention or fraud investigations.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=1021221

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

As the senior technical expert and assistant manager, this position performs highly complex LAN/WAN management involving design, maintenance, and implementation of local and wide area networks, LAN/WAN hardware, firewalls, routers, switches and Windows based servers, network management software, and databases. Ensures mission critical systems are secure, available and operating 24 hours a day, 7 days a week, while providing a high level of customer service.

Essential Functions

• Design, maintain and administer the data and telecommunication networks.
• Develop, maintain and manage the wide and local area networks to include routers, switches and firewalls and VOIP phone systems.
• Oversee and maintain the network infrastructure, SAN/NAS storage systems, servers and databases.
• Manage the Networking staff and assist in leading the support desk staff as appropriate.

• Ensure full operability of Network, Server and PC’s, hardware, software for the Credit Union.
• Develop and maintain procedures and practices to assure effective security management and administration of the network and computing devises for the organization.

Minimum Qualifications

Knowledge, Skills and Abilities

• Certification or equivalent experience, knowledge and/skill in Cisco router and firewall management

• Certification or equivalent experience knowledge and skills in Microsoft server administration and networking
• Thorough knowledge of LAN and WAN and VOIP management.
• Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
• Current knowledge of processes, procedures, rules, and regulations pertaining to information technology and security.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Education/Experience

A combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and four years experience maintaining and administering Cisco and Microsoft networks in LAN/WAN environment.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, please use the link below.
https://home.eease.com/recruit/?id=988211

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an Assistant Branch Manager. To coordinate and administer the day-to-day operations of a small, medium or large branch office. Provide support to the Branch Manager’s vision and leadership to branch personnel. Demonstrate and ensure quality Member service.

As an Assistant Branch Manager you will:

• Schedule staff to ensure superior Member service and branch needs are met.
• Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks.
• Research Members’ inquiries and respond accordingly.
• Conduct branch audits and ensures compliance with Redwood Credit Union policies and procedures.
• Ensure the balancing of all cash and negotiable items in the branch.
• Ensure new or changed procedures are incorporated in department functions.
• Perform teller transactions when needed and reconcile cash nightly.
• Open new accounts, process loan applications, approve loan applications, and fund loans, as needed.
• Safeguard Member information and ensure confidentiality by following established policy and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge of modern sales management principles, practices, and techniques.
• Thorough knowledge of branch operations policies and procedures.
• Skilled in the operation of office equipment including PC with word processing and spreadsheets software, intranet, and Internet access.
• Strong leadership and problem solving skills.
• Ability to communicate effectively verbally and in writing.
• Ability to organize, prioritize, and manage multiple tasks and deadlines simultaneously.
• Ability to work and act independently and confidentially, using discretion and tact.
• Ability to direct and supervise the work of others.
• Ability to influence and motivate others.
• Ability to analyze situations and recommend workable solutions.
• Ability to effectively research and report data.
• Ability to distinguish and manage confidential material and information.
• Ability to attend morning and evening meetings and events.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Demonstrated ability to cross-sell financial services products.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to an associates degree in business administration, accounting, or closely related field and four years financial services, operations and sales experience including two years as a supervisor.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=956291

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?An RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Mortgage Loan Processor who has proven experience in planning, preparing and organizing real estate loan documentation to ensure accurate and expeditious loan closings while providing superior Member service.

The Mortgage Loan Processor will be the champion for:

• Collect Prime Alliance and Symitar Applications and submit to Loan Officer for evaluation
• Arrange for the opening of escrow.
• Order and review all third-party documents required for loan approval, including real estate
• Review preliminary title reports for accuracy and acceptability.
• Manage the status of incoming loan documents to ensure complete and accurate files.
• Setup loan files for submission to underwriting.
• Schedule loan signing appointment between Member and title company/escrow.
• Construct complete loan package to be sent to closing agent for signing.
• Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
• Fund first and second loans when necessary to meet funding goals.
• Utilize pipeline management system in conjunction with loan officer to ensure high quality Member service.
• Identify cross sell opportunities that will benefit Member.
• Create reports that will assist loan processor and loan officer to track and monitor loan pipeline.
• Inform Members on the status of their loans, at least on a weekly basis.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of real estate principles, practices, rules, regulations and sales.
• Knowledge of investor guidelines and compliance requirements.
• Skill in the operation of personal computers and general office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits.Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program.In addition, we offer a 401(k) with a generous company match, as well as a Target Benefit Plan, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union please use the link below.
https://home.eease.com/recruit/?id=533200