RCU 24-Hour Telephone Teller Menu

Redwood Credit Union’s (RCU’s) 24-Hour Telephone Teller lets you perform transactions quickly and securely from any touch-tone phone.

To access RCU’s 24-Hour Telephone Teller, call
(707) 576-5000 or 1 (800) RCU-4030.

When accessing the Telephone Teller for the first time, you will be prompted to set up your unique password.

RCU 24-Hour Telephone Teller Menu

Balance Inquiry	press 1
History Information	press 2
Checking	press 3
Transfer	press 4
Withdrawal	press 5
Loan	press 6
Additional Options	press 7

Balance Inquiry Menu (Option 1)
Savings Balance	press 1
Checking Balance	press 2
Any Share Balance*	press 3
Loan Balance*	press 4
Open Share List	press 5
Open Loan List	press 6
Replay Current Menu	press 7

History Menu (Option 2)
Last Deposit	press 1
Last Payroll Deposit	press 2
Share History	press 3
Loan History	press 4
Deposit History	press 5
Recent Activity Recent ATM Transactions press 1 Recent ACH Transactions press 2 Recent Payroll Transactions press 3 Loan Payment History press 4 Replay Current Menu press 5	press 6

Checking Menu (Option 3)
Checking Balance	press 1
Check Number Inquiry	press 2
Check History	press 3
Check Copy Request	press 4
Stop Check Placement	press 5
Check Number Range	press 7
Replay Current Menu	press 8

Transfer Menu (Option 4)
Savings to Checking	press 1
Checking to Savings	press 2
Any Share to Share*	press 3
Loan to Savings	press 4
Loan to Checking	press 5
Loan to any Share	press 6
Savings to Loan	press 7
Checking to Loan	press 8
Any Share to Loan*	press 9

Withdrawal Menu (Option 5)
Savings Withdrawal	press 1
Checking Withdrawal	press 2
Any Share Withdrawal*	press 3
Loan Advance	press 4
Replay Current Menu	press 5

Loan Menu (Option 6)
Loan Balance	press 1
Open Loan List	press 2
Loan Payment Inquiry	press 3
Loan Payment History	press 4
Loan Payoff Amount	press 5
Loan Advance Totals	press 6
Replay Current Menu	press 8

Additional Options Menu (Option 7)
Change Preferences Change Access Code press 1 Change To Expert Mode press 2 Change Home Fax # press 3 Change Business Fax # press 4 Replay Current Menu press 5	press 1
Fax Menu Fax Account Summary press 1 Fax Statement press 2 Replay Current Menu press 3	press 2
Year-to-Date Menu Dividend Information press 1 Interest Information press 2 IRA Contributions press 3 Replay Current Menu press 8	press 3
Change to Alternate Account Replay Current Menu press 5	press 4

To Go to Previous Menu	press #
To Reach a Representative	press 0
To End Call	press *