Prevention Tips

ATM Tampering

Would be thieves tamper with an ATM in order to capture your ATM card and PIN. Typically, thieves attach devices like skimmers and false fronts to obtain the information stored on the magnetic strip or to trap a card.

To learn your PIN, thieves hide miniature cameras near the keypad, install a fake keypad over the real one, or simply stand close to the ATM where they can view your PIN entry.

Remember: Never use the ATM if someone is standing too close. Inspect ATM's carefully, looking for traces of adhesive, tape, exposed wires or signs that say the instructions have changed. If your card is not returned or you or the cash is not disbursed contact the ATM owner immediately.

Email Alerts (e-alerts)

With Email Alerts, you receive personalized email updates about the status of your RCU Checking, Savings, and CD accounts. Simply choose the Email Alerts you want, specify the trigger amounts and we'll notify you when those conditions are met. Best of all, this service is absolutely free! Read more.

Online Bill Pay

Research shows that it's much safer to pay bills online than through traditional mail. Why? Because your mailbox allows potential access by others to sensitive personal information. However when you pay bills online, the information stays secure - any you save money on postage! Find out more about our FREE online bill payment service.

Quicker Tax Returns with Direct Deposit

This year, receive your tax refund quickly and easily via Direct Deposit. Simply indicate RCU's Routing and Transit Number (321177586) and your RCU account number on your tax form and your refund will be deposited automatically.

Report Email Abuse

If you receive suspicious email communications, please forward a copy via email to: fraud@redwoodcu.org. Should you have additional questions, please contact our Member Service Center at 1 (800) 479-7928.

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