Consumer Tips

Latest Phishing Scam - CUNA Email

If you receive an email that purports to be from CUNA (Credit Union National Association) asking for cardholder information, please note that the email is fraudulent. CUNA will never solicit emails requesting your credit union username, password, pin number, or other personal identity information.

The email should be considered a deceitful attempt to obtain information with the intent of committing fraudulent activity against your account.

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Sample Fraudulent Email:

From: service@cu.com
Subject: Security Measures - Update Your Credit Union Account!
Importance: High

BLANK Credit Union is constantly working to ensure security by regularly
screening the accounts in our system. We recently reviewed your account,
and we need more information to help us provide you with secure service.
Until we can collect this information, your access to sensitive account
features will be limited. We would like to restore your access as soon
as possible, and we apologize for the inconvenience.

How can I restore my account access?

Please confirm your identity here: Restore My Online Banking and complete the "Steps to Remove Limitations."

Completing all of the checklist items will automatically restore your
account access.

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DO NOT Go to this link. It is fraudulent.

CUNA and Redwood Credit Union are doing everything we can to counter this type of criminal activity. Your account protection is our top priority. If you receive an unsolicited e-mail or phone call that seems suspicious, and is allegedly from our organizations, please do not reveal any personal or account information. Instead, please call us at (800) 479-7928 to verify that the request is legitimate.