Evacuating your home
If you have been evacuated from your home or apartment and are paying for temporary lodging, you may by covered under a loss of use provision in your homeowners or renters insurance policy. Save your expense receipts and contact your insurance carrier directly to see if you are covered, how much you are covered for, and if your deductible applies.
Find your carrier and call them directly at one of the phone numbers listed below. If you have any questions before calling your carrier, feel free to reach out to our department at (707) 576-5120.
List of insurance carriers and contact info
Filing a claim
If you have lost property and wish to file a claim, be sure to make a recorded statement while on the phone with the representative. Insurance carriers prefer to speak with you directly rather than your insurance agent when you file a claim. This will ensure you receive the most accurate information about your policy coverage and that all your questions are answered.
FIND AND CALL YOUR INSURANCE CARRIER
If you sustained losses, you can now apply for federal assistance through the Federal Emergency Management Agency (FEMA)
To begin the process, apply online, call (800) 621-3362 or visit FEMA's Mobile Registration Intake Center:
Sonoma County Office of Education
5340 Skylane Boulevard, Santa Rosa, CA 95403, Open Monday – Saturday, 9 a.m. to 6 p.m. Closed Sundays.
When applying, you will be asked for information that includes your:
- Social Security Number (SSN) OR the SSN of a minor child in the household who is a U.S. Citizen, Non-Citizen National, or Qualified Alien
- Annual Household Income
- Contact Information (phone number, mailing address, email address*, and damaged home address)
- Insurance Information (coverage, insurance company name, etc.)
- Bank Account Information (if you are eligible to receive financial assistance, the money can be deposited in your account)
*If you would like to review the status of your application online in the future, you must provide an email address. If you do not provide an email address, you will have to contact FEMA by phone to get updates on the status of your application.
IMPORTANT: If you have insurance, FEMA's process may designate you "ineligible" for benefits even though they may rightfully be yours. If you receive a denial letter, you may appeal/reapply within 60 days to keep your file open with FEMA while you settle your claim with your insurance provider.
- FEMA cannot duplicate insurance payments, but may be able to help where homeowner's insurance did not.
- You have up to 12 months from the date you apply with FEMA to submit your insurance settlement records for review. If your settlement has been delayed longer than 30 days from the time you filed your claim, you may write FEMA to explain the reason for the delay. Any funds you get from FEMA would then be considered an advance and must be repaid when you get your settlement.