Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Interested in working with technology at a place that thrives on teamwork, community, and collaboration? Look no further:

Redwood Credit Union is looking for an Web Designer that wants to provide exceptional service with strong values. This is an exciting opportunity for someone who is passionate about technology, service and providing creative solutions.

As the Web Designer, you will:

• Design, develop and maintain The Redwood Group’s Member/potential Member website as directed.
• Review, seek approval and implement website content.
• Partner with Marketing to maintain and enforce the RCU web style guide across online delivery channels.
• Ensure content for public website conforms to current industry web publishing standards, compliance, and other requirements.
• Work closely with Marketing to ensure effective support of current product promotions on websites.
• Work closely with all departments and branches of The Redwood Group to ensure effective online communication of The Redwood Group’s products and services.
• Research and review current product presentation practices in the financial services industry and provide recommendations for updates. Implement recommendations upon approval.
• Monitor and research web technology trends, and standards and recommend new technologies and implementations to management.
• Design, develop and maintain The Redwood Group’s employee Intranet.
• Support websites for the suite of products related to additional business lines such as RCU Insurance Services, RCU Auto Services and CUDL.
• Utilize vendor relationships to achieve maximum effectiveness and cost-effective products and services.
• Create/optimize images using Photoshop, Dreamweaver, or similar applications.Create and modify programs to run on our core processing system.
• Manage the look and feel of The Redwood Group’s online delivery channels to adhere to established brand guidelines and other standards.
• Manage the design integration of 3^rd party products into The Redwood Group’s online delivery channels (for example: RCU Bill Pay, VISA Online, eStatements, etc.)
• Manage the look and feel of new online products, enhancements and online applications

Minimum Qualifications

• Skill in the operation of a PC, use of the Microsoft Office application software, commonly-used Internet browsers and Internet browser-based applications.
• Familiar with system develop life-cycle and project management processes. Able to work successfully in an environment where these processes are utilized. 
• Knowledge of website design, including the latest advancements in HTML, CSS, XML, and JavaScript development.
• Ability to address HTML and scripting compatibility issues between different browsers and computing platforms.
• Ability to design, maintain, tune, analyze, and optimize websites.
• Ability to troubleshoot and diagnose problems as required.
• Ability to create web-based graphics consistent with the RCU brand using software programs such as Dreamweaver, Photoshop, and other web design tools.
• Ability to create web page mockups using wireframing tools.
• Ability to understand and contribute to functional design requirements and work with IT and others to translate them into technical design and development projects.
• Ability to coordinate a variety of activities simultaneously and prioritize work in concert with the Remote Delivery Manager.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people as well as work effectively as a team player.

Education/Experience

A combination of education equivalent to a Bachelor’s degree in Information Technology, programming, web services or a closely related field and four to six years of progressively responsible Web Designer experience.  The experience should include website administration and the ability to resolve compatibility issues between different browsers and computing platforms.  The experience should also demonstrate success in presenting engaging and consistent visual images through graphical design, layout technique, font uniformity and user interface optimization skills.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for an Executive Recruiter & Leader to take our Talent Acquisition Program to the next level!

Exercising considerable independent judgment, the Talent Acquisition Manager is a high-performing Executive Recruiter, responsible for the overall program development and management of the Credit Union’s Talent Acquisition Department. With a strong focus on delivering outstanding service, lead the talent acquisition program for both internal and external candidates alike. Plans, supervises, administers and manages day-to-day activities and functions of the Talent Acquisition Department and team, while simultaneously supporting the strategic efforts of the Redwood Credit Union “People” group (Employee Events & Engagement, Human Resources, Talent Acquisition, and Training).

Please note, this is not a remote position and will be based out of our Administrative Offices located in Santa Rosa, CA.

ESSENTIAL FUNCTIONS:
Executive Recruitment

• Drive a high-touch, proactive, and consultative search process.
• Source, attract, and deliver highly qualified passive candidates, while developing a pipeline of talent for future workforce planning. 
• Advise hiring leaders on search strategy, effective and efficient search processes, and market/hiring trends.
• Assess candidates and make recommendations to hiring managers, manage the evaluation process and hiring decisions, execute candidate follow–up and feedback.
• Acts as the subject matter expert for all specialized talent acquisition needs.
• Consult with hiring leaders to define ideal candidate profiles and develop compelling job narratives.
• Consult with recruiting team members, hiring managers, and the Credit Union’s leadership team to develop search strategies and proactively recruit diverse talent pipelines.
• Builds and maintains partnerships with hiring managers, applicants, community organizations, placement agencies, and other recruiting resources in a manner that supports RCU’s mission, vision, values, and culture, and yields success, predictable results.
• Develop and deploy strategies that grow the Credit Union’s employer brand as an employer of choice.
• Promote Redwood Credit Union with candidates and employees at all levels, answering questions and ensuring strong delivery of a positive, engaging and supportive employee experience for all.
• Provide guidance and direction for starting wages for job offers based on candidates’ qualifications, our Compensation Administration Program, internal equity, and RCU policies and procedures.
• Respond to questions regarding recruitment and selection practices and procedures.

Department Management

• Manage the Recruiting staff including setting goals, work assignments and productivity to ensure superior service and achievement of goals.
• Inspire, encourage, and mentor staff to ensure excellent Member service.
• Conduct regular staff and coaching meetings.
• Recommend methods and procedures to improve department efficiency of the Talent Acquisition Department.

Program Management & Development

• Coach management and hiring teams on effective interviewing strategies, and practices, while developing accurate, practical, and informative tools & resources.
• Create, monitor and report on key metrics that are results-oriented and produce a continuous and diverse talent pipeline.
• Build systems and processes of accountability and ownership for all areas of Talent Acquisition.
• Ensure compliance with all Federal, State and local regulations and ordinances.
• Analyzes local job markets, forecasts employment needs, and assists with the development of annual recruitment plans.
• Develops and maintains market intelligence relevant to the talent needs of the organization, to include maintaining a network of diverse industry contacts, and reports out on search progress, candidate pipelines, and market related compensation & competition.
• Serve as the primary contact for any escalated or otherwise sensitive recruitments and/or communications.

SUPERVISORY RESPONSIBILITIES

• Recruiter I
• Recruiter II
• Recruiting Coordinator

MINIMUM QUALIFICATIONS
Knowledge, Skills and Abilities

• Expert in full-cycle recruiting, from sourcing to hire.
• Ability to effectively influence and navigate across organizational teams and departments, building strong relationships with Management, Senior Leadership and Executive.
• Excellent people management, mentorship, and team development.
• Thorough knowledge of recruitment and selection methods and procedures.
• Current knowledge of California and federal labor laws, rules and regulations related to recruitment and selection including affirmative action planning.
• Strong technical aptitude with a proven ability to manage, implement and administer numerous applications and toolsets in a rapidly changing environment.
• Extensive experience establishing key performance metrics in the areas of recruitment.
• Extensive experience with progressive recruiting techniques including boolean searching/logic, social media/networking channels, and other online communities.
• Exceptional ability to communicate clearly and effectively to management at all levels and across all departments.
• Ability to thrive in a changing, deadline oriented environment that requires a high-degree of detail. 

Education & Experience

A combination of education or experience equivalent to a Bachelor’s degree in Business, Information Technology, or a closely related field.  Ten years’ progressively responsible experience in Talent Acquisition, primarily in executive, retained, and/or senior level recruitment, including supervisory experience.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

Love what you do!

Redwood Credit Union is seeking a Mortgage Loan Officer who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 12 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Mortgage Loan Officer that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Mortgage Loan Officer at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Knowledge of basic residential mortgage loan products.
• Knowledge of real estate principles, practices, rules, and regulations.
• Knowledge of secondary market investor guidelines and compliance requirements.
• Skill, aptitude, and interest in sales.
• Skill in the operation of office equipment and personal computers with Internet access.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tract.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities and prioritize work.
• Ability and desire to work in a team environment.

Additionally, the ideal candidate has:

A combination of education and experience equivalent to high school diploma, plus 4 years’ experience in the mortgage industry or closely related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Second Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Mortgage Loan Officer!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Card Services Specialist I that wants something more!

As the Card Services Specialist I within our Card Services department, you will be responsible for a variety of tasks which include:

Operations

• Audit processed Visa applications.
• Collect and distribute daily department mail.
• Make updates to PSCU/First Data system as necessary.
• Monitor and Audit IPC debit card reports.
• Input daily Visa settlement into GL spreadsheet.
• Balance Visa Cash Advance GL.
• Forms and supplies ordering.
• Assist with secure transport of card stock.
• Assist with card stock vault inventory and audits.
• Monitor card stock to ensure branch inventory at adequate levels.

Member Service

• Provide excellent service to all Members, volunteers, internal employees, and service providers.
• Research Member/Branch/MSC problems and complaints and respond with accurate information to questions through oral and/or written communication skills.
• Process, track and record Visa balance transfer requests.
• Process and image Visa Auto Pay sign up cancel and change requests.
• Post internal Visa payments as needed.
• Daily input of Falcon travel notes.
• Evaluate current processes and procedures that need improvements in efficiency and make recommendations for change.
• Process debit and credit requests from Financial Assistance, Branch and MSC staff.

Knowledge, Skills and Abilities

• Thorough knowledge of personal computers and office equipment operation, including experience and accuracy with ten-key entry.
• Knowledge of basic mathematics and general Accounting concepts.
• Skill in the use, accuracy, and entry of word processing, spreadsheets, and database programs.
• Ability to distinguish and manage confidential material and information.
• Ability to work independently.

Additionally, the ideal candidate will have:

• A combination of education and experience equivalent to a high school diploma.
• A minimum of 2 years customer service with data entry responsibilities, ten key and basic computer knowledge.

Why join the team at Redwood Credit Union? We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Rated the second healthiest credit union in USA by Glatt Consulting
• Voted best places to work in the North Bay 12 years in a row
• Voted best company to do business with in Sonoma County
• Located in the heart of wine country (1 hour north of San Francisco)
• World-class employee engagement scores
• Best-in-Class member service scores              

Tell us why you think you are our new Card Services Specialist I!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about designing, creating, leading and maintaining the strategic vision of business analytics and intellgence? Wanting to work at a place that refers to “Service” as a daily motto and mission? Look no further!

Redwood Credit Union is looking for a Manager, Business Intelligence that wants something more. 

As the Manager, Business Intelligence, you are responsible for a variety of tasks which would include:

• Planning and conducting in-depth analyses on a variety of comprehensive business issues and prepares result summaries and recommendations.
• Responsible for providing the analytic support across a number of key business areas including Lending, Marketing, Payments, Member Experience and Financial Assistance.
• Developing predictive models and what-if analysis tool(s) and reports for risk monitoring and market intelligence and segmentation.
• Resolving problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action.
• Planning and managing implementation of complex reporting and analysis projects ensuring execution and an elevated level of follow through.
• Spearheading effective interface with other RCU departments by directing/serving on committees.
• Preparing monthly reports and analysis designed to keep the Chief Lending Officer and Senior Leadership Team up to date.
• Implementing process improvements for department procedures and policies.
• Assuring compliance with budget by monitoring activities and reporting deviations.
• Supervising staff: goals, training, resources, support, feedback, and accountability.
• Promoting employee contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships.

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• World-class employee engagement scores

Knowledge, Skills and Abilities:

• Excellent database, spreadsheet, mathematical and analytical skills required.
• Advanced knowledge and proficiency of various software programs including: Excel, Word, PowerPoint, and Databases.
• Technical proficiency in SAS, SQL, Access and decision tree software preferred.
• Sound knowledge of database architecture and relational databases.
• Experience with depository financial institution financial modeling and forecasting and analysis of line of business profitability is preferred.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Ability to establish and maintain effective working relationship with a diverse group of people including Board Members, regulators, members, employees, attorneys, vendors, and other parties.
• Ability to travel 20% of time. Work environment is indoors, majority of the time is spent sitting at a desk.

Supervisory Responsibilities:

• 1 Senior Business Intelligence Analyst
• 2 to 3 Business Intelligence Analysts

Education/Experience:

Qualified candidates will have a combination of education and experience equivalent to:

• Bachelor’s degree in Information Systems Management, Engineering, Mathematics or a closely related field.
• A minimum of five years’ of experience in managing a data-centric department.
• Experience in depository financial institution processes and procedures or similar experience is preferred.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

PM17

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for an Training Assistant Manager that wants something more! This Training Assistant Manager will supervise, administer and manage the day-to-day activities and functions of the Employee Development Department to ensure aligning programs with business goals for Redwood Credit Union. This position is responsible for supervision and participation of professional and technical work in a variety of employee programs as well as system and process efficiency efforts.  The incumbent needs to exercise considerable independent judgment.

As the Training Assistant Manager, you will be responsible for a variety of tasks which would include:

Employee Development 

• Create, plan, and manage a comprehensive employee development program.
• Plan training and organizational development initiatives in partnership with the organization.
• Identify and align employee performance needs to business priorities through learning and training initiatives.
• Conduct, or arrange for delivery, training for a wide variety of audiences with a primary focus on leadership and management programs for assistant and future managers.
• Manage the development and design of in-house training programs for a wide variety of audiences and topics.
• Manage, coordinate, and communicate the use of non-traditional training delivery systems such as on-line learning platforms and webinars.
• Develop, manage and communicate required Employee Development department tracking and reporting.
• Develop and recommend efficient employee development procedures and related written Management Procedures and Employee Handbook.
• Develop, manage, and communicate effective reporting methods, including learning opportunities training metrics, that are connected to business goals and objectives.
• Research new methodologies and trends in employee development for adaptation within RCU.

System and Process Efficiency   

• Manage the RCU online learning management system.
• Develop processes to effectively use the RCU online learning management system.
• Create, plan, and manage system and process efficiency projects.
• Collaborate with all levels of management to communicate, support and implement projects.
• Develop and manage effective reporting methods for evaluating the business impact of system and process efficiency projects.
• Research new and innovative ERD systems for application at RCU.
• Manage the analysis of routine processes to develop recommendations to reduce administrative overhead.
• Manage and review the effectiveness of the HR/Training scorecard as a clear and accurate communication tool for all levels of management.

 Department Management 

• Manage Employee Development staff including setting goals, work assignments and productivity to ensure superior service and goals are met.
• Manage training projects that align with employee performance needs as well as RCU strategic initiatives and business goals.
• Recruit, select, train, motivate, discipline and conduct performance evaluations with department staff.
• Conduct regular staff and coaching meetings.
• Establish goals and work plans consistent with RCU needs and monitor progress.
• Recommend methods and procedures to improve department efficiency of both the employee development and communication programs.
• Recommend, monitor and adjust department expenses and related budgets.
• Attend internal and external management meetings and represent the Credit Union at external functions and activities.
• Assist in managing external partnerships and vendor contacts including research and selection.
• Ensure all necessary training information, including employee records, are legally and confidentially maintained.
• Manage the maintenance of electronic calendar of all internal RCU training activities.

SUPERVISORY RESPONISIBILITIES

1 – Training Specialist I

1 – Training Specialist II

Knowledge, Skills and Abilities

• Thorough knowledge of training delivery, instructional design, learning psychology, and performance improvement fundamentals.
• Thorough knowledge of modern managerial principles, practices and techniques.
• Skill in delivering training and presenting to various audiences.
• Skill in PC operations including word processing, spreadsheet, presentation, scheduling, training management software with Internet/Intranet applications.
• Ability to manage and organize multiple projects to meet deadlines.
• Ability to plan, implement and evaluate the achievement of goals and work plans.
• Ability to thrive in a changing, deadline oriented environment that requires attention to detail.
• Ability to work and act independently with discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to attend morning and evening meetings and events.
• Ability and desire to work in a team oriented environment.
• Ability to supervise and direct work of others.
• Ability to influence and motivate others.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationship with a diverse group of people.
• Ability to travel 70% of the time.
• Ability to speak Spanish is desirable.

• Licenses and Certifications

• Must maintain a valid California driver’s license.

Education and Experience

A combination of education and experience equivalent to a bachelor’s degree in instructional systems design, business management, communications or closely related field and five years progressively responsible experience in training management, organizational development, or employee development including five years supervisory experience.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers, staff, and community? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? Look no further: Redwood Credit Union is looking for a Branch Operations Manager!

We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Being the Branch Operations Manager starts by building strong relationships that are founded on people, cooperation, service, and trust – and it is fundamental in how we distinguish ourselves in the financial services industry.

As a leader in our branch network, you’ll serve a critical role in the mentorship you provide to staff, in the relationships you build within our communities, and in how our Mission, Vision, Values, Service Standards, and Brand promise are all delivered.Your Role as the Branch Operations Manager will consist of, but not be limited to the following items:

• Recruiting, selecting, training, motivating, disciplining, evaluating, and developing floater pool employees as needed.
• Providing leadership and guidance to the floater pool employees.
• Ensuring ongoing scheduling of floater staff for balanced coverage throughout the branch network.
• Formulating, negotiating, and achieving floater department goals with VP Branch Experience.
• Managing, reviewing and modifying, if necessary, policies and procedures to ensure operational integrity.
• Maintaining Branch Operations policies, procedures, programs, and implement updates/changes.
• Attending internal management meetings as assigned.
• Presenting findings and opportunities to the Branch Experience team that will allow better service to Members.
• Assisting in budget preparation for branches, monitor and adjust for variances.
• Resolving employee, audit and/or budget issues by researching and analyzing unusual problems.
• Managing Annual Safe Deposit Box fee collection and audit process.
• Managing Symitar Reports and retrieval.
• Leading internal teams/committees in improving branch operation issues.
• Performing special projects, research, and analysis as requested.

Supervisory Responsibilities: 

• Floater Pool: 7 to 8 employees.
• Serve as back-up Branch Manager; may occasionally provide temporary oversight of up to 16 employees.

Additionally, the ideal Branch Operations Manager candidate will also possess the following:

• Excellent analytical, evaluation, communication and interpersonal skills.
• Ability to organize, prioritize and manage various projects concurrently.
• Proficiency with computer programs, including Excel, Word, PowerPoint, and Databases.
• Thorough knowledge of the department or business unit's functional area and/or products.
• Working knowledge of all aspects of branch operations, sales, and service.
• Working knowledge of general credit union policies, programs, and procedures.
• Current knowledge of Federal and State credit union laws, rules and regulations.
• Current knowledge of national and local economic and competitive trends and condition.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Ability to travel 5% to 10% of time.

Licenses and Certifications:

• Ability to maintain a valid California driver’s license.

Education/Experience:

• A combination of education and experience equivalent to a bachelor’s degree in business administration or closely related field.
• At least five years progressively responsible for Branch Operations management experience in a financial institution.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love where you work: Local Lending, Local Decisions.

Does working for a local lender with in-house approval appeal to you? How about joining a team that likes to say “yes” as often as possible, all while doing the right thing? Looking for a fulfilling career opportunity that harnesses your relationship building qualities and your business lending expertise? Look no further:

Redwood Credit Union is looking for a SBA/Commercial Portfolio Specialist who wants something more!

As the SBA/Commercial Portfolio Specialist within our Business Services Department, you will be responsible for a variety of tasks which would include:

• Analyzes ongoing credit worthiness; including annual review of tax returns, financial statements, credit reports, and other relevant information.
• Prepares draft annual review and spreadsheets.
• Ensures all loan covenants and regulatory requirements are being upheld.
• Ensures compliance with pertinent government rules and regulations.
• Must be able to thoroughly analyze and make risk rating recommendations for simple and complex SBA and commercial real estate credits on an independent basis, and demonstrate solid decision-making abilities.
• Identifies and evaluates portfolio risk.
• Maintains a complete understanding of RCU credit policy and SBA eligibility requirements under the SBA 7(a) and 504 guaranteed loan programs, with ability to assist others with related questions and research independently for unknowns.

Knowledge, Skills and Abilities:

• Current knowledge of all laws, rules and regulations pertaining to business/SBA lending and compliance.
• Excellent written and verbal communication skills.
• Flexibility and ability to prioritize and handle multiple tasks.
• Ability to work effectively under deadlines and stress.
• Ability to manage time effectively.
• Knowledge of financial institution business services including lending methods and services.
• Knowledge of asset, liabilities, credit dynamics in a business services lending environment.
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software and Intra/Internet access.
• Analytical skills in credit administration.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a high school diploma and a minimum of four years of experience in SBA and/or business lending.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new SBA/Commercial Portfolio Specialist!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Consumer Lending Loan Officer I (Indirect Lending) who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 12 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top consumer lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Consumer Lending Loan Officer I (Indirect Lending) that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Consumer Lending Loan Officer I at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Thorough knowledge in the use of internet based loan origination software.
• Skill in the operations of computers and general office equipment.
• Skill in the usage of software programs including, but not limited to excel, word, outlook, etc.
• Thorough knowledge and understanding of consumer loan products offered by RCU.
• Thorough knowledge of lending principles, practices, rules, regulations, and sales.
• Knowledge of product guidelines and compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to use good judgment while underwriting to serve the best interest of the Members, Employees, and Credit Union overall.
• Ability to analyze and confirm accuracy of any conditions, stipulations, or documents pertaining to loan approval.

Education/Experience

A combination of education and experience equivalent to high school diploma plus 3 years’ experience in the consumer lending industry.

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Senior Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Senior Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Senior Member Service Representative are to help branch management lead the day-to-day operations within a branch environment. In addition to leading teams and coaching branch staff, you will help in the handling of difficult situations with the utmost professionalism and tact. You will also be responsible for deepening credit union relationships through expanded services and service channels, opening accounts for both new and existing Members, and helping Members with their borrowing needs. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Senior Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 2 years experience in a retail sales / cash handling environment

We want to hear from you and how you would make a great addition to our superb Senior Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Responsible for social media programs that grow our channels to meet goals while also educating, engaging, informing and communicating Redwood Credit Union’s (RCU’s) and RCU Services Group’s (RCUSG’s) brand, products, services, news, information, contests, and corporate image. Works closely with the Communications & PR Assistant Manager, Manager and staff to ensure organizational goals and objectives are achieved through social media channels and activities. Develops, researches, writes, proofreads, edits, and executes social media content, and supports communications, public relations and marketing efforts for the Redwood Group. Also reports on growth and other activities, and is highly responsive in responding to Member and community posts by providing excellent service and timely, effective responses. Also monitors trends and recommends and implements approved tactics to ensure the Redwood Group social channels are relevant, branded, and highly effective. Acts as subject matter expert for tools that enable listening and engagement across all social platforms.

Reports directly to the Communications & PR Assistant Manager and participates as an active, positive and engaged team member with Manager, staff and stakeholders. Also supports Branch Managers and other key stakeholders with expertise and timely input and guidance related to responding on social media channels.

ESSENTIAL FUNCTIONS:
Social Media:

• Acts as key social media administrator for the Redwood Group (RCU and RCUSG). Develops and implements social media plan and tactics, including developing engaging, timely and relevant content, implementing tactics to grow the channel to meet goals, building the Redwood Group’s brand and reputation, and providing excellent service and responsiveness to Member and community posts.
• Analyzes trends and recommends innovative changes to improve content, results, engagement, growth, measurement, and tools.
• Identifies and recommends key social media sites our organization should participate in, gaining buy-in to recommendations, establishing RCU on these sites, monitoring and responding to posts, blogs, etc. and gaining approvals and/or engaging others as needed in ensuring RCU’s voice in these conversations is effective, appropriate for the medium and well-branded. 
• Writes, edits and publishes social media content, email blasts, videos, blog posts, and more.
• Works with Communications & Public Relations and Marketing Departments along with other key stakeholders in gaining input and information for proactive and/or responsive social media posts.
• Works actively to promote our organization on social media sites, and gains assistance from Marketing and other stakeholders in spreading the word and engaging in activities that further promote our organization.
• Maintains familiarity with social media trends, tools, changes, and analysis and implements approved recommendations.
• Actively monitors, tracks and reports our organization’s social media performance and trends, including benchmarking against other like organizations.
• Supports a variety of other writing projects from the organization including video scripting and production, corporate communications, knowledge base (KB) system updates, crisis communications, public relations and other organizational and Member communication projects.
• Supports the Communications & Public Relations Department with administrative duties as needed.

Non-Essential Functions:

• Takes an active role in community events and contributes to local area non-profits via volunteerism, expert knowledge-sharing, etc.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities

• Acts as the primary contact and responder in all social media channels. This includes monitoring and responding to member, community and other social media outreach and activity.
• Exceptional social media, communication, and content development skills, abilities and experience, including written, verbal and presentation skills.
• Understanding of or willingness to learn financial industry practices, regulations, and related information.
• This role requires ability to exercise some independent and exceptional judgment.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Strong ability to work in a fast-paced, often urgent environment (e.g., responding to Member inquiries, fraud incidents, and other urgent matters).
• Outstanding service demeanor and commitment to excellent service to others.
• Excellent knowledge of rules, regulations, principles, practices and writing techniques, including grammar and punctuation. Demonstrated command of English language—bilingual skills in Spanish a plus.
• Strong editing skills and ability to learn and write in the Redwood Group’s tone and voice.
• Skill in the operations of a PC with Internet/intranet, operating system, word processing, spreadsheet, and presentation software. 
• Exceptional knowledge and experience in social media strategies, tactics and monitoring techniques. Also, experience and knowledge of a variety of software and online tools and resources.
• Strong attention to detail and demonstrated ability to ensure brand and quality control.
• Demonstrated ability to drive social channels for growth and engagement and be able to effectively set goals and report on progress.
• Ability to analyze situations and recommend solutions.
• Ability to establish and maintain effective and positive working relationships with a diverse group of people.
• Ability to periodically work a rotating schedule, which will include working on rotating nights and weekends as needed.

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist and turn.
• Ability to lift up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors, majority of the time is spent sitting at a desk.

Education/Experience:

A combination of education and experience equivalent to a Bachelor’s degree in English, social media, business, marketing, or closely related field and three plus years’ of specific job-related experience, including content creation.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

As the Vice President (VP) of Payments, you will strategically plan, direct and evaluate Redwood Credit Union’s (RCU) card and electronic services departments and with an emphasis on providing an excellent Member experience. The Card Services drives growth for the credit card portfolio, optimizing interchange revenue, managing the reward point program and executing strategies that drive Members to place and keep RCU’s cards “top-of-wallet”. The Electronic Services Department directs the activities of, ACH, Payroll, Check image exchange, Mobile Deposit, Electronic payment systems, check item processing, ATM balancing and the Overdraft Pay Advantage Program.

ESSENTIAL FUNCTIONS:
Executive Leadership:

• Review and identify cost-effective utilization of all resources. In particular, lead and direct the management of human capital to ensure the availability of skills and abilities needed to meet RCU’s vision, mission, values, and service doctrine.
• Responsible for the total Member experience, while managing the day-to-day card services and card fraud operations through the direct staff reports (manager/assistant managers). 
• Drive maximum the card and electronic services programs performance by synthesizing and analyzing information and deciding on/recommending opportunities for current and future growth.
• Resolve problems through analysis of data, identification of root cause(s), evaluation of options, rendering of decisions and implementation of action.
• Supervise staff: goals, training, resources, support, feedback, and accountability. Promote employee contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships.
• Drive effective interface with other RCU departments by directing/serving on project teams and act as the designated backup for the SVP in various meetings as necessary.
• Communicate with senior staff and department staff regarding all aspects of payments opportunities, operations, procedures, policies and strategies, in particular, provide regular feedback to Executive Management. 
• Further RCU’s presence by participating in and representing RCU at internal and external events, conferences, and community functions. 
• Attend and contribute to Senior Staff meetings, planning sessions, strategic initiative committee discussions, and other functions/activities as appropriate. 
• Establish and maintain credibility throughout RCU by being an effective listener and problem solver for employees on all payments related issues.

Program Management:

• Further achievement of payments goals by directing strategic and operational activities including credit card portfolio management, checking/debit card programs, rewards program, digital wallet/tokenization and fraud loss mitigation, while also actively seeking ways to change and improve the business units going forward.
• Optimize origination, activation and utilization efforts through a variety of distribution channels including an inbound call center, online, mobile and direct through the RCU branches.
• Assure timely and quality completion of strategic objectives by defining priorities, assigning key tasks, measuring results, and following through to ensure accountability.
• Ensure compliance with pertinent government rules and regulations. 
• Evaluate and adjust procedures, criteria, documents and forms while partnering with SVP to assure efficiency, compliance, and quality. 
• Provide exceptional service to all internal departments and clients. 
• Assist in developing and implementing card portfolio management and fraud risk management strategies that reduce risk to appropriate levels for RCU while also being sensitive to individual member needs and experiences.

Controlling:

• Establish and monitor reports designed to keep the SVP and Senior Leadership Team informed of all relevant activities and issues, including timely preparation of monthly status reports.
• Assure compliance with budget by monitoring activities and reporting deviations.

Planning:

• Recommend short-and long-term goals, strategies, objectives, and programs for payments-related activities. 
• Develop and implement card portfolio management strategies that will meet or exceed return on equity targets while providing targeted loan growth. 
• Develop promotional programs in coordination with the Marketing Department, e.g. flyers, brochures, advertisements, and newsletter articles. 
• Develop and execute plans to develop payments opportunities by establishing direct relationships with vendors and other influencers throughout RCU’s field of membership. 
• Participate in annual budgeting process to assure availability of resources to achieve annual department plans and objectives.

MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities

• Strong communication and presentation skills.
• Excellent interpersonal skills, as well as the ability to maintain credibility and engender trust.
• Thorough knowledge of all aspects of financial institution credit and debit card payment methods, practices and services, economics and credit dynamics, as well as laws, rules, and regulations.
• Exceptional management skills. 
• Strong negotiation skills. 
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software. 
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches. 
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans. 
• Ability to lead, motivate, and supervise employees. 
• Ability to establish and maintain effective working relationship with a diverse group of people including Board Members, regulators, members, employees, attorneys, vendors, and other parties. 
• Ability to travel 20% of time.

Physical Requirements

• Ability to lift up or move up to 25 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.

Education/Experience:

A combination of education and experience equivalent to a bachelor's degree in business administration, finance or a closely related field; and a minimum of five years’ experience in the payments space, including debit and credit card and/or electronic payments programs; and a minimum of five years managerial experience.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Redwood Credit Union is expanding its programming / development team!

Are you wanting to work with sophisticated technology at a place that thrives on teamwork and collaboration? Are you passionate about Information Technology, community, and doing the right thing? Look no further: Redwood Credit Union is looking for a Programmer II that wants something more!

We are looking for programmer/developers who are interested in working with a team of people dedicated to delivering innovative solutions to our members and staff through our online, mobile and core systems. If you have application development experience and enjoy working in a team oriented environment supporting business initiatives, then we have an exciting opportunity for you!

The Redwood Credit Union Story RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others. We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. We are looking for a developer to join our progressive programming team. This individual will use their programming skills to develop solutions that meet our business objectives. Desired skills include business analytics, coding, designing, and debugging applications by using standard scripting and object oriented programming as well as HTML and browser based languages. The Programmer will be responsible for items such as: 

• Experience with Symitar or related Credit Union Banking Software Platform
• Experience with PowerOn a plus 
• Experience with SDLC 
• Ability to convert programs from one language to another

Minimum Qualifications:

• Experience with Symitar or related Credit Union Banking Software Platform
• Experience with PowerOn a plus
• Experience with SDLC
• Ability to convert programs from one language to another
• Knowledge of structured query languages used in programming reports and scripts for the core systems database
• Knowledge of the programming of browser based languages in creation of interfaces and interoperability
• Strong skills in the operation of a PC with Intranet and Internet access along with the use of word processing, spreadsheet, presentation, and information systems software.
• Ability to multi-task in a fast-paced environment
• Ability to prioritize tasks and projects using an browser based tracking system
• Ability to understand technical manuals and specifications.
• Ability to work independently with limited supervision
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors and internal clients
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to analyze complex business projects and determining the most appropriate method of achieving the necessary results

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Second Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are the right person to be one of our Programmers! With your skills, we can ensure mission critical systems are secure, available and operating 24 hours a day, 7 days a week!

Education/Experience:

A combination of education and experience equivalent to a bachelor’s degree in computer science
or closely related field and two years experience using structured programming languages and
browser based languages.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for an Recovery Representative that wants something more!

As the Recovery Representative within our Financial Assistance Department, you will be responsible for a variety of tasks which would include:

• Contact Members with charged off loans and negative share accounts for the purpose of obtaining payments, arranging for payment schedule to prevent legal action, rescheduling existing payment, determining Member present employment and assets and/or to negotiate settlement on account
• Accept all incoming calls related to charged off accounts
• Provide excellent quality service to all Members at all times
• Perform skip-tracing functions, pull credit reports and conduct property record searches as needed
• Ensures high quality Member service by implementing credit union policy as well as departmental procedures and standards
• Serve delinquent and charged off Members by accepting phone payments and coordinating the processing of extension and workout modifications when necessary
• Analyze the charged off accounts to determine whether or not the account should be assigned for legal action or to a collection agency
• Assist with the repossession and foreclosure of collateral securing delinquent loans
• Send out any and all letters to Members related to their charged off accounts and payment plan status
• Prepare documents as needed for Small Claims court proceedings. Appear in court to represent RCU when necessary

Knowledge, Skills and Abilities

• Knowledge of Fair Debt Collections Act
• Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities
• Knowledge of the operation of modern office equipment
• Comprehensive knowledge of repossession NOI and deficiency balance letter process
• Comprehensive understanding of call center environment and company policies and procedures
• Knowledge of skip tracing, repossessions, small claims, and bankruptcies
• Knowledge of insurance (collateral and disability) as it pertains to the collection of charged off accounts
• Skill in the operations of a personal computer with Internet and intranet access and word processing and spreadsheet software
• Ability to provide quality professional service to all Members
• Ability to manage accepting incoming calls while making outbound calls
• Ability and desire to work in a team environment
• Ability to keep Members information confidential
• Ability to measure performance in a productivity driven environment
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with a diverse group of people.

Education / Experience:

A combination of education and experience equivalent to a high school diploma and three-five years collection experience in a measured productivity driven environment.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Second Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Financial Assistance Representative!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for Call Center Representatives with experience working in a Call Center Environment and have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As Call Center Representatives, you will be responsible for a variety of tasks which would include:

Service

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly.
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
  the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Sales

• Attain individual and departmental goals and objectives as established in the MSC performance standards.
• Cross-sells Credit Union products and services.

Support

• Post and balance daily work and maintain proper documentation.
• Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
• Compile data and complete work related to departmental reports.
• Maintain files, post records, make and check routine calculations.
• Perform all functions in a security conscientious manner.

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further:

Redwood Credit Union is looking for a SBA/Commercial Operations Manager that wants something more!

As the SBA/Commercial Operations Manager you would be responsible for managing the end-to-end credit management process for SBA lending. Organizing, leading and controlling the SBA, commercial and business lending activities and staff. Assists Senior and Executive Management in making key business decisions that require extensive knowledge in SBA and commercial underwriting, documentation, policies and compliance. Emphasis is placed on providing excellent Member service and profitable business services growth while minimizing loan-loss exposure through high credit quality.

• Lead and direct Redwood Credit Union’s SBA, commercial and business lending activities from origination, processing, underwriting, and closing.
• Prepare short and long term goals, strategies and objectives for all business loan operations.
• Responsible for the risk management / portfolio administration of Business Services credit relationships.
• Recommend loan-pricing strategies that will meet or exceed return on equity targets while providing solid growth in business loans.
• Maintain Business Loan Pipeline report.
• Must be able to thoroughly analyze and make recommendations for simple and complex credits and/or credit relationships on an independent basis, and demonstrate solid decision-making abilities.
• Maintain a complete understanding of RCU credit policy and SBA eligibility requirements under the SBA 7(a) and 504 guaranteed loan programs, with ability to assist others with related questions and research independently for unknowns.
• Highly proficient in all aspects of commercial loan structuring, financial accounting theory and logic.
• Ensure compliance with pertinent government rules and appropriate regulations.
• Review and perform required financial analysis to complete RCU credit memorandum and SBA authorization. Analysis includes cash flow determination, ratio calculations, and
• interpretation of data and consideration of RCU and SBA policies/guidelines. Perform analysis of all types of complex credits, while assisting credit analysts with questions.
• Review and recommendation of RCU credit memorandums, PLP and CLP submissions, loan commitment letters, and loan denials.
• Development of Business Services credit staff, including training and ongoing support, and hiring of new staff.

Knowledge, Skills and Abilities:

• Thorough knowledge of all aspects of financial institution business services including lending methods, practices, and services.
• Thorough knowledge of modern management techniques and practices.
• Current knowledge of all laws, rules and regulations pertaining to business/SBA lending and compliance.
• Knowledge of banking industry rating methodology and business/loan accounting.
• Knowledge of credit and interest rate economics.
• Knowledge of asset, liabilities, credit dynamics in a business services lending environment.
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software and Intra/Internet access.
• Analytical skills in credit administration.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Ability to establish and maintain effective working relationship with a diverse group of people including Board Members, regulators, Members, employees, attorneys, vendors, and other parties.
• Ability to communicate effectively both verbally and in writing.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a bachelor's degree in business administration, finance or a closely related field, and ten to fifteen years progressively responsible experience in business services including lending.
• A combination of education and/or experience equivalent to a bachelor’s degree in administration, finance or a closely related field

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Second Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new SBA/Commercial Operations Manager!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you looking for a job you can love? Do you have a passion for managing projects including communication with sponsors and stakeholders? If this sounds like a perfect match for you, then you could be our Project Management Manager!

We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Second Healthiest Credit Union in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Our exciting opportunity as a Project Management Manager is based out of our headquarters on Cleveland Avenue in Santa Rosa. Our Project Management department is full of engaged and experienced specialists who love to have fun and are passionate about our Members, our communities and supporting the success of our organization.

As the Project Management Manager, you will be responsible for a variety of task, which include:

• Responsible for the oversight of the project portfolio, ensuring project integration with strategies and organizational initiatives.
• Recruiting, selecting, training, motivating, disciplining, evaluating, and developing direct reports and other staff, as needed.
• Providing leadership and guidance for direct reports.
• Formulating, negotiating, and achieving goals with direct reports
• Reviewing and modifying, if necessary, policies and procedures to ensure PM integrity.
• Developing policies, procedures, programs, and implementing these upon approval.
• Representing Redwood Credit Union to outside entities such as examiners, auditors, vendors, and support companies.
• Attending internal and external management meetings.

Knowledge, Skills and Abilities

• Thorough knowledge of financial services industry products, services, and operations.
• Thorough knowledge of modern management techniques and practices.
• Demonstrated knowledge of Federal and State credit union laws, rules and regulations.
• Ability to accurately implement products based on knowledge of economic trends and competitive conditions.
• Knowledge of data processing system to understand product impact and implementation.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to lead, motivate, and supervise employees.
• Expected to establish and maintain effective working relationship with a diverse group of people including directors, regulators, Members, employees, attorneys, vendors, and other parties.
• Travel may be required for this position.

Education/Experience

This position requires a minimum of a 4-year degree with at least 4 years financial management experience and at least 4 years project management experience or equivalent project management training/education.

Licenses and Certifications

• Project Manager Professional (PMP) certification is highly peferred.
• Ability to maintain a valid driver license.
• Ability to maintain current auto insurance.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for Call Center Representatives with experience working in a Call Center Environment and have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As Call Center Representatives, you will be responsible for a variety of tasks which would include:

Service

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly.
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
  the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Sales

• Attain individual and departmental goals and objectives as established in the MSC performance standards.
• Cross-sells Credit Union products and services.

Support

• Post and balance daily work and maintain proper documentation.
• Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
• Compile data and complete work related to departmental reports.
• Maintain files, post records, make and check routine calculations.
• Perform all functions in a security conscientious manner.

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Demonstrate Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Member Service Representative are to deepen credit union relationships through expanded services and service channels, open accounts for both new and existing Members, and help Members with their borrowing needs, whether simple or complex, through Redwood Credit Union’s rich product and service offerings. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 18+ months experience in a retail sales / cash handling environment
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred but not required (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire an Assistant Branch Manager as part of our award winning team at the Cloverdale Branch!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being an Assistant Branch Manager starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your duties as the Assistant Branch Manager are to include cultivating an effective sales and service culture by coaching branch staff and by recognizing and rewarding your staff for their achievements. You’ll also support the Branch Manager’s community involvement, volunteerism, and business development efforts by acting as an Ambassador of the organization at all times.

Additionally, you are to maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks, as well as conducting branch audits that ensures compliance with Redwood Credit Union policies and procedures. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As the Assistant Branch Manager, the ideal candidate also has:

• A combination of education and experience equivalent to an Associate’s degree in Business Administration, Accounting, Finance, or closely related field
• 4+ years financial services, operations and sales experience
• 2+ years in a supervisory role or capacity
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law

We want to hear from you and how you would make a great addition to our Cloverdale Branch team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you wanting to work with sophisticated technology at a place that thrives on teamwork and collaboration? Are you passionate about Information Technology, community, and doing the right thing?

Look no further: Redwood Credit Union is looking for a IT Specialist I that wants something more!

Working in a complex and sophisticated IT and Business environment (Financial Services), we are looking for an experienced IT Specialist I who is passionate about new technology and product development, has a customer/member centric view while being goal-focused, and be a driven problem solver who wants to be a part of a high performing team. He/she will provide critical thinking to develop secure, creative, and innovative methodologies to solve challenging problems.

As the IT Specialist I within our Information Technology Department, you will be responsible for a variety of tasks which would include:     

• Following department operations run books for daily operational functions and desktop environment.
• Maintaining service log of information systems error logs and maintenance calls.
• Reviewing and maintaining systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory
• Documenting all calls and request in the IT support ticketing system.
• Operating daily and monthly operations checklists to maintain the security and completion of tasks through auditing.
• Completing Add, move and/or user change requests in the network and core systems.
• Providing help-desk phone support to employees of the Redwood group.
• Distributing reports to management.
• Executing all daily operational checklists in a timely manner while making sure duties are performed with the highest accuracy and attention to detail.
• Notifying management of work affecting incidents in a timely manner.
• Documenting all new processes and any undocumented process in department Wiki.
• Providing end user support and troubleshooting of computer and printer problems.
• Responding to incidents and support requests per incident management procedures
• Providing help-desk support on computer system through assisting the end-user with software/hardware problems and inquires.
• Providing exceptional service to all Members, volunteers, internal employees, and service providers.
• Keeping inventory of supplies and licensing, documenting and providing management with request for new purchases.
• Contacting vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts and supplies.
• Supporting tablet and mobile devices through RCU’s mobile device management solution.
• Upholding established department service standards.
• Creating, deleting, and modifying all existing and new users daily for Symitar and Windows.
• Maintaining log of user ID’s including deletions, additions and changes.
• Setting-up and maintaining user security for the Redwood Group.
• Supporting computer patch distribution and software updates

Knowledge, Skills and Abilities

• Intermediate skills in the operation of a PC with Intranet and Internet access along with the use of word processing, spreadsheet, presentation, and information systems software.
• Ability to troubleshoot computer related problems.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to work Tuesday through Saturday.
• Ability to work in a fast-paced environment.
• Ability to work the occasional Sunday or Holiday for special projects.
• Ability to employ problem solving techniques while being detailed oriented
• Ability to establish and maintain an effective working relationship with a diverse group of people.
• Ability to travel 30% of the time.

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Member Service Representative are to deepen credit union relationships through expanded services and service channels, open accounts for both new and existing Members, and help Members with their borrowing needs, whether simple or complex, through Redwood Credit Union’s rich product and service offerings. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 18+ months experience in a retail sales / cash handling environment
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred but not required (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM17

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Member Service Representative are to deepen credit union relationships through expanded services and service channels, open accounts for both new and existing Members, and help Members with their borrowing needs, whether simple or complex, through Redwood Credit Union’s rich product and service offerings. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 18+ months experience in a retail sales / cash handling environment
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred but not required (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Member Service Representative are to deepen credit union relationships through expanded services and service channels, open accounts for both new and existing Members, and help Members with their borrowing needs, whether simple or complex, through Redwood Credit Union’s rich product and service offerings. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 18+ months experience in a retail sales / cash handling environment
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred but not required (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM17

Are you passionate about providing great service and doing the right thing for your customers, staff, and community? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? Look no further:

Redwood Credit Union is looking for a Branch Manager II to lead the team at our San Francisco Market Street Branch!

We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Being a Branch Manager II starts by building strong relationships that are founded on people, cooperation, service, and trust – and it is fundamental in how we distinguish ourselves in the financial services industry.

Branch Leadership

As a leader in our branch network, you’ll serve a critical role in the mentorship you provide to staff, in the relationships you build within our communities, and in how our Mission, Vision, Values, Service Standards, and Brand promise are all delivered.

Member Value of our Services

We think outside the box and challenge what traditional financial services look like by providing superior products that are truly one of a kind, coupled with service that is out of this world! We inspire others through our acts of stewardship and by embracing the credit union philosophy of “people helping people” in all that we do. We love to help our Members succeed, and it shows.

Your Role as the San Francisco Market Street Branch Manager

As the San Francisco Market Street Branch Manager, you will be establishing new, key business relationships within the community, while identifying and driving additional opportunities through continued community involvement and business development efforts. As opposed to traditional Branch Management roles at other organizations, this is one that is largely focused on community involvement, establishing new relationships, and helping to grow the Branch, the Organization, and the Brand through effective and meaningful strategies.

You will also act as a Sales Coach for your team, cultivating an effective sales and service culture by mentoring branch staff and by recognizing and rewarding them for their achievements.

While you will oversee the day-to-day operations of the branch, including providing leadership and support to the San Francisco Market Street team, this is a great opportunity for a proven and successful Branch Manager to expand upon their skill sets through a unique role that is people-focused and results-driven!

As the San Francisco Market Street Branch Manager II , the ideal candidate also has:

• A combination of education and experience equivalent to a Bachelor’s degree in Business Administration, Accounting, Finance or closely related field
• 4+ years experience in management of financial services, sales, or operational management
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law

We want to hear from you and how you would help to lead our San Francisco Market Street team as the Branch Manager II! We’re especially excited to hear how your member-centric focus will play a critical role in creating a strong presence in the San Francisco community!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

How does verifying completeness and accuracy of lending information after loans have been funded and ensuring funded consumer loan documents and loan quality is consistent with policies, procedures and applicable regulations at a multi-billion dollar local financial institution pique your interest? Looking for an opportunity to harness your audit expertise? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Quality Assurance Auditor I  who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• World-class employee engagement scores

As the Quality Assurance Auditor I within our Audit & Security Department, you will be responsible for a variety of tasks which include:

• Audit Loans for completeness of documentation, accuracy, ensuring that all stipulations have been met, and appropriate loan documents are complete.
• Audit Consumer Loans for underwriting quality, including credit and income analysis, income verification, and Members’ ability to pay, as well as vehicle values, interest rates, and pledge records for completeness and accuracy.
• Verify that loans meet all RCU policies and guidelines and report on significant loan quality trends.
• Identify transaction components that indicate a potential for fraud and perform sufficient investigative work to resolve issues that are identified.
• Communicate with branch staff and managers regarding incomplete loan files, and loan errors.
• Enter identified errors on the RCU Error Log and monitor high priority errors for remediation. Follow-up and communicate with impacted branch personnel until errors are resolved.
• Based upon audits, reviews, and investigative work, make recommendations to lending policy and processes that will benefit the soundness of RCU’s loan portfolio and profitability.
• Review loan change reports for accuracy, including due date, interest rate, credit limit, collateral code, ECOA code, new loans, loan advances, loan paid ahead and payment changes.
• Review high-risk loan categories such as first payment defaults analyzing for fraud trends or underwriting weaknesses that may result in future losses to the credit union.
• Enter identified errors on the RCU Error Log.

Knowledge, Skills and Abilities

• Advanced knowledge of consumer lending products and processing policies, underwriting guidelines, documentation and legal requirements needed to evaluate current lending practices 2-4 Years of experience in creating and implementing lending policy with a focus upon regulatory compliance.
• Ability to produce and comprehend complex Excel reports capable of tracking trends, variances and exceptions.
• Skill in the operations of personal computers, including spreadsheet, word processing software, Internet and intranet, loan origination software and office equipment.
• Effective interpersonal, communication, organizational and analytical skills.
• Ability to coordinate a variety of activities simultaneously and prioritize workload appropriately.
• Ability to distinguish and process confidential material and information with discretion.
• Strong orientation to details.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a high school diploma and six months to two years experience in a financial institution, including Consumer Lending knowledge.
• Undergraduate degree strongly preferred.
• Minimum 2-4 years underwriting experience in either mortgage lending or consumer lending or equivalent.

Tell us why you think you are our new Quality Assurance Auditor I!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers, staff, and community? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? Look no further:

Redwood Credit Union is looking for a Branch Manager to lead the team at our Mill Valley Branch!

We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Being a Branch Manager starts by building strong relationships that are founded on people, cooperation, service, and trust – and it is fundamental in how we distinguish ourselves in the financial services industry.

Branch Leadership

As a leader in our branch network, you’ll serve a critical role in the mentorship you provide to staff, in the relationships you build within our communities, and in how our Mission, Vision, Values, Service Standards, and Brand promise are all delivered.

Member Value of our Services

We think outside the box and challenge what traditional financial services look like by providing superior products that are truly one of a kind, coupled with service that is out of this world! We inspire others through our acts of stewardship and by embracing the credit union philosophy of “people helping people” in all that we do. We love to help our Members succeed, and it shows.

Your Role as the Mill Valley Branch Manager

As the Mill Valley Branch Manager, you will be establishing new, key business relationships within the community, while identifying and driving additional opportunities through continued community involvement and business development efforts. As opposed to traditional Branch Management roles at other organizations, this is one that is largely focused on community involvement, establishing new relationships, and helping to grow the Branch, the Organization, and the Brand through effective and meaningful strategies.

You will also act as a Sales Coach for your team, cultivating an effective sales and service culture by mentoring branch staff and by recognizing and rewarding them for their achievements.

While you will oversee the day-to-day operations of the branch, including providing leadership and support to the Mill Valley team, this is a great opportunity for a proven and successful Branch Manager to expand upon their skill sets through a unique role that is people-focused and results-driven!

As the Mill Valley Branch Manager, the ideal candidate also has:

• A combination of education and experience equivalent to a Bachelor’s degree in Business Administration, Accounting, Finance or closely related field
• 4+ years experience in management of financial services, sales, or operational management
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law

We want to hear from you and how you would help to lead our Mill Valley team as the Branch Manager! We’re especially excited to hear how your member-centric focus will play a critical role in creating a strong presence in the Mill Valley and greater Marin communities!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

We are looking for a Marketing Specialist who will, under supervision of the Assistant Marketing Manager, perform a wide variety of semi routine and varying marketing tasks including project management of diverse assignments that support The Redwood Group’s strategic, organizational and marketing initiatives. The Marketing Specialist will work closely with the Marketing Manager, act as a key marketer of select product lines and services for Redwood Credit Union and its subsidiaries.

As the Marketing Specialist II, you will be responsible for a variety of tasks which would include: 

• Under the direction of the Marketing Manager, administers, coordinates, develops and communicates marketing plans and executes projects. This includes working with stakeholders and agency partners.
• As one of the marketers for Redwood Credit Union and its subsidiaries, responsible for coordinating and writing a wide variety of marketing efforts such as promotions, advertising, online/website campaigns and content, online marketing efforts, social media posts and promotions, direct mail, newsletter articles and support, videos, statement inserts, brochures, posters, press releases, Member communications, events, photo shoots, collateral and other marketing and communications for The Redwood Group.
• Makes recommendations to Marketing Manager regarding media presence (online, print, radio, etc.) for the Credit Union, including planning, organizing, negotiating and buying media (once plan is approved and all contracts signed by Marketing Manager or SVP/Marketing & Communications).
• Working closely with the Marketing Manager, monitors competitive landscape and best practices to identify and drive new ideas. Incorporates market changes into methods and materials to ensure relevant marketing and communications and to maximize impact.
• Works closely with the Marketing Research & Database Specialist to ensure effective use of data for decision making and target marketing that leads to superior results while maximizing efficiencies and ensuring the protection of our Members’ confidential data.
• Develops & communicates campaign plans, bringing together key players, and uses post promotional and ROI analysis to refine future projects for increased response rates and efficiency.
• Maintains and develops The Redwood Group’s brands, ensuring effective and consistent use of the names, logos, and other representations of the companies both internally and externally.
• Provides marketing support to internal groups and committees to complete initiatives, long and short term projects, rollout of new programs, etc.
• Participates and contributes to the annual marketing plan and budget.
• Assists in the planning, developing, execution and tracking/monitoring of promotions and other marketing efforts. Involves implementing a variety of marketing and media techniques and efforts.
• Assists with a variety of quality control and proofreading tasks and other marketing support as requested.
• Provides excellent service to Members, Officials, management, staff, vendors and community contacts and ensures positive relationships with a diverse group of people.
• Manages or assists in coordinating special events and ensures proper planning and execution. Events include the Annual Membership Meeting, branch grand openings, and other Member and community events.

Knowledge, Skills and Abilities

• Relevant experience and knowledge of current marketing techniques and practices and marketing campaigns
• Knowledge of marketing principles, practices, rules, regulations and compliance requirements.
• Knowledge of list management and lead generation techniques.
• Knowledge and skills in technology including online marketing, websites, search engine optimization (SEO) and search engine marketing (SEM).
• Knowledge of diverse media and media evaluation & buying/placement.
• Ability to effectively plan and execute multi-step campaigns, projects and events.
• Highly Member-focused and service driven with demonstrated marketing program development and implementation experience.
• Ability to work with cross-functional teams.
• Experience and strength in working with advertising agencies and vendor partners.
• Excellent organizational, project management skills and ability to prioritize, multi-task, successfully meet deadlines and achieve results.
• Strong attention to detail and demonstrated ability to ensure quality control.
• Ability to analyze situations and recommend solutions.
• Proficient in computer skills including Word, Excel & PowerPoint and strong knowledge of website and online tools and resources. Some working knowledge of databases and target marketing, including Marketing Customer Information File (MCIF) and website Content Management Systems (CMS) preferred.
• Excellent communication abilities both verbally and in writing. Excellent command of the English language including grammar and punctuation.
• Strong team player with the ability to establish and maintain effective working relationships with a diverse group of people.

Education/Experience

• Bachelor’s degree in Marketing, Business, English or equivalent preferred, or combination of education and experience equivalent to a 4-year college degree in related field.
• Minimum 3-5 years marketing experience required. Financial institution marketing and/or credit union industry experience preferred.
• Ability to speak and write Spanish desirable but not required.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for a Marketing Manager who will manage and direct the marketing efforts for the Redwood Group (Redwood Credit Union, RCU Insurance Services and RCU Auto Services), staff and daily workflows to aid in the accomplishment of strategic initiatives, goals and organizational marketing needs. Works closely with the SVP/Marketing & Communications to develop annual marketing plans and budgets. Manages and works with staff within 3 marketing area groups—product marketing, creative services & retailing and the digital & data marketing groups—to successfully implement and monitor marketing plans, efforts and budget. Role includes planning, budgeting, organizing, prioritizing, managing, executing, monitoring and reporting all Marketing Department efforts and functions, including promotions, advertising, branding, marketing research, online, mobile and point-of-sale marketing and merchandising.

As the Marketing Manager, areas of focus include the following:

• Management of assigned staff and departmental processes: Includes hiring, training, coaching, developing, recognizing, monitoring and communicating with staff about performance. Includes developing and executing staff performance improvement plans, if needed.
• Working closely with the SVP/Marketing & Communications, initiates, manages, develops, executes, monitors & communicates all aspects of marketing efforts including product campaigns, marketing and organizational projects, creative services and graphic support, Member email administration and execution, branch and location merchandising, market
• research and analysis, Member events, and other marketing efforts for both RCU and RCUSG, our wholly owned subsidiary. Includes working with assigned staff, stakeholders & agency partners.
• Plans, creates, administers, manages, executes, monitors and communicates effective marketing promotions efforts and initiatives that deliver exceptional results.
• Responsible for managing and ensuring effective execution of marketing campaigns for the Credit Union and RCUSG. Campaign work to include market research and analysis, writing/development of marketing program descriptions and plans, establishing goals, identification of target audiences, segmentation of audiences, data acquisition and effective and accurate use of data, working and collaborating with stakeholders, retaining agencies or working with in-house resources to develop marketing materials, executing campaigns, budgeting and ensuring strong management of expenditures, and monitoring and reporting results, including ensuring Return-On-Investment (ROI) analysis is completed.
• Directs media presence (online/digital, mobile, website, print, radio, cable broadcast, emails, social media marketing, etc.) for RCU and RCUSG, including planning, organizing, negotiating and buying media within defined budget.
• Directs and executes diverse marketing efforts including online, mobile, print, email, direct mail, radio, television, website, email, outdoor, social media, branch merchandising and other mediums. Responsibilities also including overseeing and managing Member testimonials photo and video program.
• Monitors competitive landscape and practices to identify and drive new ideas. Incorporates market changes into methods and materials to ensure relevant marketing and communications and to maximize impact.
• Recommends and implements improvements, innovation and functionality of RCU’s marketing efforts, including campaigns, advertising, retail merchandising, email campaigns and online and mobile marketing. Also recommends and implements cost efficiencies and ensures effective use of marketing budget.
• Develops marketing procedures, standards and processes, identifies and implements efficiencies and communicates changes and enhancements to key stakeholders.
• Works closely with direct reports and Marketing Research & Data Specialist II and marketing staff to ensure effective use of data that leads to effective targeting and personalization and superior campaign results while maximizing efficiencies and ensuring protection of Members’ confidential data.
• Understands and ensures effective use of data tools and resources including RCU’s Member data systems, data appending and other key data sources, while ensuring full use by self and staff of data for effective marketing decisioning and to gain insights for enhancing department’s effectiveness.
• Hires, trains, manages, coaches, leads, develops, motivates, recognizes, reviews, addresses performance management issues and monitors the Marketing Department staff. Also disciplines and if needed, terminates marketing staff, and works closely with SVP on staff issues.
• Conducts performance evaluations and recommends merit and equity increases for Marketing staff. Manages performance of staff including recognition, discipline and termination, as needed.
• Responsible for creating, developing and engaging a high performing team that is effective, results-oriented, and passionate about their work and RCU, and maintains high morale and service standards.
• Establishes clear goals, calendars, project and work plans for Marketing Department staff to ensure effective achievement of plans and goals, and also ensures effective monitoring of workflow and results. Monitors department progress on assigned initiatives, budget and Key Performance Indicators (KPIs) and reports on results.
• Acts as back up to SVP/Marketing & Communications on Marketing duties and efforts when SVP is absent, including representing SVP at ALCO when needed.

Knowledge, Skills and Abilities

• Demonstrated knowledge, skills and abilities in staff management practices and techniques including the ability to hire, supervise, train, motivate and direct the work of others. Ability to manage a team that is positive, productive and engaged in their daily work.
• Excellent knowledge and experience in the management of marketing campaigns, projects and processes.
• Strong management and implementation of online and mobile marketing initiatives and techniques.
• Strong management, organizational, planning, and project management skills, including use of proven tools and techniques for managing multiple priorities and projects and ensuring efforts are delivered in a quality fashion, on time, and within prescribed resources.
• Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously. Strong knowledge of financial services marketing principles, practices, rules, regulations, products and compliance requirements strongly desired.
• Knowledge of diverse and modern marketing concepts, including promotion, consumer behavior, planning, segmentation, demographics, website/internet/digital and email marketing, direct marketing, mobile and social media.
• Strong ability to collaborate, motivate and direct comprehensive projects and campaigns that lead to excellent results.

SUPERVISORY RESPONSIBILITIES:

• Senior Marketing Specialist (2)
• Senior Digital Marketing Specialist(1)
• Marketing Research & Data Specialist (1)
• Senior Graphic Designer (1)
• Marketing Specialist II (2)
• Marketing Specialist (1)
• Graphic Designer (1)
• Marketing Coordinator (1)

Education/Experience

• A combination of education and experience equivalent to a Bachelor’s degree (Masters a plus) and 5-7 years of demonstrated management including staff hiring, management and development, demonstrated marketing experience and ability to deliver marketing results, project management, writing, online techniques, database/targeting experience, website/internet/digital/email/mobile marketing, and social media. Experience with market research and desktop publishing desired. Bilingual abilities also preferred, but not required.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

Are you wanting to work with sophisticated technology at a place that thrives on teamwork and collaboration? Are you passionate about technology, work-life balance, community, and doing the right thing? Look no further: Redwood Credit Union is looking for a SVP Information Technology that wants something more!

As the SVP Information Technology, you will oversee the strategic planning, directing, managing and evaluating of all information technology and payment processing functions and needs for Redwood Credit Union (RCU). You will ensure the confidentiality, integrity and availability of data, systems, and technology. Additionally, champion increased efficiency and integration of internal-facing and member-facing technology throughout the organization. You will also be responsible for a variety of tasks which would include:

• Serving as a member of the Senior Leadership Team providing leadership and direction for IT operations.
• Communicating with senior management regarding all aspects of technology and payment processing operations, procedures, policies and strategies.
• Assessing and ensure the confidentiality, integrity and availability of data and systems utilized by RCU.
• Aligning and evolving RCU’s technical capabilities commensurate with its business model and strategic objectives.
• Leading strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
• Reviewing, identifying and implementing cost-effective utilization of all resources.
• Creating and managing an enterprise-wide IT security program that is focused on protecting member information and ensuring the integrity and resilience of RCU’s IT systems and infrastructure.
• Developing and maintain a robust security framework for protecting RCU’s IT systems, infrastructure, and member information.
• Facilitating the implementation of new applications, programs, and products within approved policies, procedures and practices.
• Recruiting, selecting, training, motivating, evaluating and developing information technology support staff.
• Providing semi-annual performance reviews and goal setting for supervised personnel.

 Knowledge, Skills and Abilities:

Education/Experience:

A combination of education and experience equivalent to a bachelor's degree in computer science or a closely related field, and ten years progressively responsible experience managing an organizations technology infrastructure, with at least four years of that experience at a senior management level.

We want to hear from you and how you would make a great addition to our Information Technology Department team! 

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

Are you wanting to work with sophisticated technology at a place that thrives on teamwork and collaboration? Are you passionate about database administration, work-life balance, community, and doing the right thing?

Look no further: Redwood Credit Union is looking for a Database Administrator that wants something more!

As the Database Administrator, you will be responsible for the design, management, and administration of the company's data environment of medium to high complexity. The Database Administrator is further responsible for ensuring the confidentiality, availability and integrity of all database systems. These responsibilities include the evaluation and optimization of database configuration and access, and the resolution of any database performance and capacity issues, database recovery, and back-up requirements. The Database Administrator supports moderately complex aspects of a project, in coordination with the Business Intelligence and Programming teams. This individual would also be responsible for the following:

• Providing technical leadership and architectural direction for all database operations.
• Creating standard procedures and practices relating to databases and database management, while developing solutions for addressing gaps and identifying automation opportunities in the process.
• Collaborating, coordinating and cohesively working with Database Architect and Business Intelligence teams to support enterprise applications and deliverable's.
• Facilitates server-side database development and client-side performance tuning when needed including index and DB I/O performance tuning and Stored Procedures.
• Administering Data Warehouse best practices and Star Schema.
• Managing all Warehouse and Business Intelligence tool ETL processes.
• Conducting MSSQL Server and Server Updates
• Leading query optimization, tuning, analyzing and troubleshooting interactions between databases, operating systems and applications with regards to performance and resources usage.
• Creating, managing and modifying database tables, indexes, and data constraints.
• Analyzing and predicting opportunities for database and database management enhancements through trend analysis, while resolving database system, storage and application issues.
• Monitoring database/application growth and server resources to ensure optimum performance and availability of BI platform resources. Including redesigning, re-indexing, and re-writing code to ensure systems perform at their best.
• Maintaining high availability and uptime including failover, qa, dev and backup environments
• Creating data modeling, relational modeling and multidimensional modeling and physical database design including OLAP Environment Administration, including SSIS/ SSRS/ SSAS experience
• Managing database security across all database environments.

Knowledge, Skills and Abilities:

• Advanced knowledge and experience with multi-dimensional systems (eg: Oracle ESSBASE, HYPERION planning, SAP BPC, etc.) – MOLAP concept understanding.
• Experienced in working with big data.
• Moderate to Advanced experience in some combination of the following areas: SQL Clustering, Strong Transact-SQL & PL-SQL, Advance knowledge of information systems project management methods and procedures. Replication, Performance Tuning, Backup and recovery methods, Log shipping, Database Mirroring, Database capacity planning, and Users and Role creation and monitoring.
• Experienced in large landscape/environments with multiple databases.
• Excellent communication skills, with a practiced ability to act independently and confidentially with little or no supervision;
• Ability to distinguish and manage confidential information, materials and conversations;
• Ability to effectively communicate verbally and in writing;
• Ability to establish and maintain effective working relationships in a diverse environment

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a bachelor’s degree in Mathematics, Economics, Computer Science, Information Management, Statistics or closely related field, including 5-7 plus years’ progressively responsible experience with MSSQL Server 2008, 2012, 2016.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Second Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

How does performing the day-to-day management of the Accounting Department at a multi-billion dollar local financial institution pique your interest? Looking for an opportunity to harness your accounting expertise while leading and developing others on the team? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for an Accounting Manager who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Local financial institution, providing unparalleled service since 1950
• Second Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

As the Accounting Manager within our Accounting Department, you will be responsible for a variety of tasks which include:

• Delegate, coordinate and review work in the Accounting Department to ensure quality and timely work.
• Set daily, weekly, and monthly priorities to ensure Accounting Department is providing appropriate service to internal and external partners, while meeting all expectations and requirements of the Department.
• Responsible for making sure all RCUSG reconcilements are being performed in an accurate and timely basis.
• Evaluate, design, and implement operationally effective accounting processes, as warranted.
• Counsel, conduct performance evaluations, train, motivate, discipline and assign duties for the Accounting staff.
• Recruit and interview applicants and makes recommendations for hiring.
• Collaborate with and provide assistance to personnel in other departments to prepare for significant business opportunities.

Financial Reporting

• Facilitate the preparation of monthly RCUSG financial statements in accordance with GAAP and regulatory requirements.
• Prepare RCUSG Board and management reports and analyses in accordance with internal, regulatory, or legal requirements, as warranted.
• Ensure completeness, timeliness, and accuracy of all general ledger account reconcilements.
• Work with auditors and examiners on annual audits and regulatory examinations as requested.

Budgeting, Forecasting, and Cost Accounting

• Develop annual Budget for Insurance and Auto Services Groups
• Analyze and report variances to Budget on a monthly basis

 Specialized Accounting

• Manages Fedline Wire Process

Knowledge, Skills and Abilities

• In-depth knowledge of financial accounting, GAAP, auditing and cost accounting related to credit unions or financial institutions.
• Thorough knowledge of regulatory requirements for financial institutions, with knowledge of regulatory requirements for credit unions.
• Strong leadership, organization and problem-solving skills.
• Strong analytical skills, very process oriented, and ability to create efficiencies.
• Ability to direct and supervise the work of others.
• Ability to plan, implement and evaluate the achievement of goals and work plans.
• Ability to thrive in a changing, deadline-oriented environment that requires an attention to detail.
• Ability to work and act independently with discretion and tact.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work to meet deadlines.
• Ability and desire to work in a team-oriented environment.
• Ability to communicate effectively both verbally and in writing.
• Skill in the operation of a personal computer, Microsoft Office Applications, and advanced skills in Microsoft Excel.

Supervisory Responsibilities:

     2 – Senior Accountants

     1 – Accountant

     1 – Accounting Clerk

The ideal candidate has:

Undergraduate degree in accounting or closely related field and 3-5 years of relevant accounting experience in a financial institution with progressive responsibilities in managing others.  Alternatively if no financial institution experience, 5-10 years of relevant accounting and management experience with industry exposure to auto or insurance services preferred.

Tell us why you think you are our new Accounting Manager! We are excited to hear how your skills, experience, and vision contribute to our award winning team.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

How does leading the Finance team of almost a 6 billion dollar local financial institution and community partner pique your interest? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Corporate Finance Manager at our headquarters in Santa Rosa that wants something more!

The Corporate Finance Manager will be responsible for providing day-to-day leadership over the Finance staff managing the preparation of Annual Budget, Asset and Liability Management (ALM) reporting, Liquidity reporting, Profitability Analytics, Risk Analytics, various department reports, and management committee reports. Responsible for ensuring operational effectiveness for the finance processes with an eye for detail and accuracy and a curiosity for numbers. Responsible for managing the reporting process of interest rate risk and credit risk modeling and providing risk analytics for the Board, Finance, ALCO and Credit Risk Committees along with Executive and Senior Management. Responsible to participate in developing and maintaining the RCU Data Warehouse efficiently managing data analytics for daily, monthly, quarterly, semi-annual and annual reporting as it relates to financial reporting.

Assisting SVP/Accounting and Finance in creating reports to help management make key business decisions and requiring knowledge of and competency in Asset Liability Management, accounting principles and practices, financial reporting, economic analysis, budgeting and proficiency in business writing and accuracy of numbers. Responsible for cross-functional relationships with the Senior Leadership Team. Responsible for working with complex analytics and assignments of a difficult nature, including a complicated budgeting and forecasting process. Reporting to and working closely with the SVP/Accounting and Finance to provide and create reports and analysis that are necessary for current and future business decisions.

Financial Reporting

• Manage the Finance staff in the preparation and review of the monthly financial statements after close of business, analytics schedules, graphs and variance analysis for the monthly Board Packet.
• Prepare and review reports for Asset Liability Committee, Finance Committee, Credit Committee and other committees as needed.
• Prepare and review Board and Management reports and analysis in accordance with internal, regulatory, or legal requirements, as warranted.
• May work with auditors and examiners on annual audits and regulatory examinations.
• Plans and conducts in-depth analysis on a variety of comprehensive financial issues and prepares result summaries and recommendations to assist in managerial decision-making.
• Serves as a resource to RCU management and staff to help them better understand financial results and measurement systems as well as responding to report and analysis requests that have been properly approved.
• Solid foundation of accounting experience

Budgeting and Forecasting

• Coordinates and directs staff during the Annual Budget process.
• Collaborates with SVP/Accounting and Finance on the annual budget.
• Prepares financial forecasting of net income, capital, and balance sheet trends.
• Prepares deposit growth forecasts over multiple time horizons.

Interest Rate Risk Management:

• Ensure the ALM model inputs, assumptions, formulas, and risk quantification outputs are accurate and reasonable.
• Develops relevant reporting formats based on direction from Executive and Senior Management.
• Calibrates ALM model on periodic basis, and provides recommendations to the SVP/Accounting and Finance for adjustments to the model inputs, assumptions and formulas.
• Provides interest rate risk data to support ALCO understanding decision-making related to balance sheet management and product pricing.
• Create reports on interest rate risk for consideration by the SVP/Accounting and Finance.
• Supports management on other financial issues through analysis and creating of models showing possible financial impact in related scenarios.
• Interacts with third parties providing financial and risk analytics for strategy and model validation purposes.
• Participates and directs the Finance staff in the annual budgeting process and the monthly forecasting process by modeling a variety of financial scenarios in the Profitstar system.
• Maintain the quarterly and annual liquidity testing.

Other areas of concentration will include:

• Profitability Analytics
• Data Warehouse Management
• Credit Risk Management
• Administration and other duties as assigned.

Supervisory responsibilities:

• 1 - Budget Analyst
• 1 - Assistant Finance Manager

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• World-class employee engagement scores

Knowledge, Skills & Abilities

• In-depth experience and knowledge of ALM, budgeting, forecasting, variance reporting, financial auditing, accounting, finance and cost accounting related to credit union or financial institutions.
• In-depth advanced knowledge and proficiency of various software programs including: Excel, MS Work, PowerPoint, other Databases (primarily Access).
• Must have excellent professional business writing skills.
• Must possess the ability to tell a written story using numbers and communicate effectively to the team and management both verbally and in writing.
• Must be detail oriented and exhibit a curiosity about numbers.
• Strong knowledge of accounting and financial statement presentation and analysis.
• Strong database and spreadsheet skills as well as excellent mathematical and analytics skills required.

Education/Experience:

The ideal candidate will have a mix of both education and practical corporate finance experience from the financial services category (including lending), with a strong preference for a full service depository financial institution. 

• Bachelor's Degree in Accounting or Finance
• 3 to 5 years of people and functional management experience
• 7 to 10 years financial analysis experience, preferably with a financial institution headquarters

Additionally, a highly desirable candidate will have:

• CFA, Certified Public Accountant (CPA) or similar designation

Tell us why you think you are our new Finance Manager! We are excited to hear how your skills, experience, and vision contribute to this award winning team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

PM18

How does providing Member-Clients with investment, retirement, and educational planning and advice at a multi-billion dollar local financial institution pique your interest? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Financial Advisor who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• World-class employee engagement scores
• Large Business of the Year

Building strong relationships with clients, broker-dealers, internal staff, and other community partners, you will be part of the award winning Wealth Management team at an organization which has over 450 million dollars in assets under management.

Furthermore, with your in-depth knowledge of financial planning and investments, in addition to your client-centric service philosophy, you will coordinate, communicate, advise, and execute credit union Member’s long term financial needs. Covering specified branches, Financial Advisors have the opportunity to partner with branch staff in order to identify those Members in need of help. Your individual focus on your clients and their needs for financial products and services will be conducted at the highest level of integrity and genuine care for your clients’ financial success.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to an Associate’s degree in a closely related field
• 4+ years of progressively responsible investment sales experience with a credit union, bank or investment company
• Licensed for Securities Series 7, 6, 63, 65 and/or 66 and California Life/Health Insurance

Tell us why you think you are our new Financial Advisor! We are excited to hear how your skills, experience, and vision contribute to this team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer