Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for Call Center Representatives with experience working in a Call Center Environment and have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As Call Center Representatives, you will be responsible for a variety of tasks which would include:

Service

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly.
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
  the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Sales

• Attain individual and departmental goals and objectives as established in the MSC performance standards.
• Cross-sells Credit Union products and services.

Support

• Post and balance daily work and maintain proper documentation.
• Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
• Compile data and complete work related to departmental reports.
• Maintain files, post records, make and check routine calculations.
• Perform all functions in a security conscientious manner.

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for an Account Services Representative I that wants something more!

As the Account Services Representative I within our Account Services department, you will be responsible for a variety of tasks which would include:

• Post transactions accurately and efficiently.
• Prep all mailed deposits and payments for the Remit process.
• Modify and correct Member account information, i.e. address changes & file maintenance.
• Complete all closed account requests
• Sort all incoming mail, faxes and courier deliveries to the correct destinations.
• Distribute incoming packages to recipients in a timely manner.
• Prepare outgoing Cashiers Checks for delivery.

Knowledge, Skills and Abilities

• Basic knowledge of general Accounting concepts and the ability to make mathematical computations.
• Good organizational skills and ability to handle multiple tasks and demands.
• Ability to work successfully in a high volume, technically demanding job.

Education/Experience

A combination of education and experience equivalent to a high school diploma, or equivalent plus one-year experience in customer or financial service with basic typing skills, clerical skills, and communication skills.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for a Member Service Representative who will perform a variety of member service duties associated with teller, new account, loan transactions and documentation.

As the Member Service Representative, you will be responsible for a variety of tasks which would include:

Sales and Service

• Cross-sell RCU and RCUSG products and services.
• Open accounts and match Member needs to RCU and RCUSG products and services.
• Determine the appropriate loan product(s) to meet the Member(s) needs.
• Complete loan-funding process and recommend additional products or services to meet
  Member needs.
• Research Member questions, problems, and complaints and respond with accurate
  information.

Transactions

• Perform file maintenance on all types of accounts.
• Perform accurate teller transactions and reconcile cash nightly.

Teamwork

• Conduct audits of Credit Union documents and files.
• Answer phone and efficiently complete phone requests.
• Participate in branch, departmental, and company meetings.
• Perform branch opening and closing duties.
• May be designated as a membership officer.

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Skilled in counting and balancing cash.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Licenses and Certifications

• Ability to maintain a valid California driver’s license.
• Ability to obtain and maintain registration with the National Mortgage Licensing System and
• Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.

Education/Experience

A combination of education and experience equivalent to a high school diploma and at least 18 months experience in retail sales and/or cash handling experience.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for an Insurance Administrator that wants something more!

As the Insurance Administrator, you will be responsible for a variety of tasks which would include:

• Calls members referred to the insurance agency by branch, Member Service Center or other referrals.
• Make and receive calls from customers to complete worksheets to facilitate insurance quotes and product claims.
• Works with credit life and disability, payment protection, GAP & MBP insurance carriers to process claims.
• Works with Insurance Account Manager to process documents for insurance sales and renewals.
• Works with Members to deliver quotes, bind coverage and service policies as requested.

Knowledge, Skills and Abilities

• Knowledge of financial and insurance products and services.
• Ability to effectively work on the telephone to obtain insurance information.
• Ability to collect the documents necessary to complete the insurance transaction.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to analyze situations and recommend workable solutions for customers.
• Ability to manage time efficiently and effectively.

Additionally, the ideal candidate has:

• Combination of education and experience equivalent to a high school diploma and one year of clerical and customer contact experience with a credit union, bank or Insurance Agency.
• Preferred Commercial Lines Insurance experience.
• Must have a valid California Driver’s License.
• Must have an active Property & Casualty Insurance License; an active Life or Life/Health Insurance License a plus.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Insurance Administrator!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Member Service Representative are to deepen credit union relationships through expanded services and service channels, open accounts for both new and existing Members, and help Members with their borrowing needs, whether simple or complex, through Redwood Credit Union’s rich product and service offerings. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 18+ months experience in a retail sales / cash handling environment
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred but not required (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for a systems engineer/administrator: a technical lead that ensures the confidentiality, availability and integrity of computing systems and information within the organization. The successful candidate will be an experienced professional with a background running the Storage, VMWare and Windows platforms in a growing, dynamic organization. 

This position is responsible for the design, implementation, management, and security of the systems and technologies that make up our infrastructure.  He/She will work collaboratively with other engineers, developers, and leadership to provide secure, highly available, mission critical systems.  The position supports critical incidents and outages, participating in both root cause analysis and issue resolution.

Exceptional Service ~ Exceptional People

The Systems Engineer will be responsible for:

• Building and managing physical and virtualized systems, storage, backups, and phone environments in a Windows / Netapp / VMWare / Cisco UCS environment.
• Managing infrastructure-level systems such as Group Policy, Active Directory, DNS, Security/IPS/IDS, VOIP Systems (as assigned).
• Recommending and implementing improvements in efficiencies and effectiveness of complex systems and networks.
• Maintaining documented system, storage and security diagrams and integration cross references as assigned.
• Mentoring other technical staff.
• Training with vendors to support new technologies or enhance knowledge of current technologies.
• Researching, developing and employing security standards and practices on the computing environment and assigned technologies.
• Upholding department service standards and organizational values.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities

• Ability to develop and implement technology projects.
• Demonstrate the skills necessary to manage the Credit Union’s systems.
• Thorough knowledge of industry practiced security and networking protocols and procedures.
• Current knowledge of practices and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 5% of the time.
• Ability to work occasional Saturdays.
• Ability to work on-call, as needed.

Education/Experience

A combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and 5 years experience maintaining and administering SANs, VMWare, and Windows systems in an enterprise environment. MCSE certification preferred.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

Redwood Credit Union is expanding its programming / development team!

Are you wanting to work with sophisticated technology at a place that thrives on teamwork and collaboration? Are you passionate about Information Technology, community, and doing the right thing? Look no further: Redwood Credit Union is looking for a Programmer III that wants something more!

We are looking for programmer/developers who are interested in working with a team of people dedicated to delivering innovative solutions to our members and staff through our online, mobile and core systems. If you have application development experience and enjoy working in a team oriented environment supporting business initiatives, then we have an exciting opportunity for you!

The Redwood Credit Union Story RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others. We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. We are looking for a developer to join our progressive programming team. This individual will use their programming skills to develop solutions that meet our business objectives. Desired skills include business analytics, coding, designing, and debugging applications by using standard scripting and object oriented programming as well as HTML and browser based languages. The Programmer will be responsible for items such as: 

• Interpreting data, analyzing results using statistical techniques and providing ongoing reports using SSRS, complex queries, stored procedures and a BI toolkit
• Developing and implementing databases, data collection systems, data analytics, data warehouse and other strategies that optimize statistical efficiency and quality
• Acquiring data from primary or secondary data sources and maintaining databases/data analysis systems and providing well written dictionaries of data flow and definition
• Perform complete testing using SDLC both interative and end user acceptance of all programming efforts.

Minimum Qualifications:

• BS in Mathematics, Economics, Computer Science, Information Management or Statistics or equivalent work experience
• 5+ years programming experience in developing applications with the following tools: SQL, TSQL, SSRS, SSIS, SSAS
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Knowledge of statistics and experience using statistical packages for analyzing data-sets
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Experience software development life cycling, unit testing, and deployment practices.
• Ability to interact and communicate effectively with outside vendors and internal clients
• Ability to establish and maintain effective working relationships with a diverse group of people.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• One of the Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are the right person to be one of our Programmers! With your skills, we can ensure mission critical systems are secure, available and operating 24 hours a day, 7 days a week!

Education/Experience:

A combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and five plus years' experience in developing applications with the following tools: SQL, TSQL, SSRS, SSIS AND SSAS.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Mortgage Loan Officer II who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 10 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Mortgage Loan Officer II that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Mortgage Loan Officer at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Thorough knowledge of Internet-based loan origination software.
• Thorough knowledge of real estate principles, practices, rules, and regulations.
• Knowledge of all residential mortgage loan products offered by RCU.
• Knowledge of secondary market investor guidelines and compliance requirements. 

Additionally, the ideal candidate has:

• Equivalent to high school diploma plus 4 years’ experience in the mortgage lending industry or closely related field, including 1 year as a loan
  officer.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Mortgage Loan Officer II!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Senior Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Senior Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Senior Member Service Representative are to help branch management lead the day-to-day operations within a branch environment. In addition to leading teams and coaching branch staff, you will help in the handling of difficult situations with the utmost professionalism and tact. You will also be responsible for deepening credit union relationships through expanded services and service channels, opening accounts for both new and existing Members, and helping Members with their borrowing needs. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Senior Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 3+ years experience in a retail sales / cash handling environment
• Ability to obtain California Notary Public Commission, or is already commissioned and meets renewal requirements
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Senior Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for a Communications & Public Relations Manager to plan, manage, administer and implement day-to-day activities and functions for the Communications & Public Relations department, including: communications, public relations, and social media programs and efforts to educate, inform, and communicate Redwood Credit Union and RCU Services Group's brand, products, services, news, information, and corporate image. 

As the Communications & Public Relations Manager, areas of focus include the following:

• Manage all staff and daily functions related to corporate and Member communications and the content development needs of the Redwood Group.
• Acts as a key driver of RCU's public relations program. Role includes driving positive and effective press relations and press pick-ups, acting as spokesperson for RCU and its subsidiaries when requested/authorized supporting President and CEO, EVP's, SVP/Marketing & Communications, and Board and others with interviews and media relations, supporting crisis and incident public relations needs, and supporting effective public relations program for the organization.
• Identifies and recommends key social media sites RCU should participate in, gaining buy in to recommendations, establishing RCU on these sites, managing and ensuring monitoring and effective responses to post, blogs, etc. and gaining approvals/or engaging others as needed in ensuring RCU's voice in these conversations and that these channels are effective.
• Responsible for developing and engaging high-performing staff that are effective, results-oriented, engaged and passionate about their work and the organization, maintains high morale and service standards and produces quality and timely delivery of projects and initiatives. 

Knowledge, Skills and Abilities

• Exceptional communications skills, both verbal, written and presentation skills.
• Excellent experience, knowledge and proven skills in public relations, strategies, techniques and practices, media relations and media responsiveness.
• Exceptional ability to develop content and manage complex communications.
• Proven knowledge and skills in the writing and positioning of corporate communications and promotional efforts including organizational and executive letters and speeches, complex corporate communications, video script writing, content development, website and knowledge-based content development, press releases, social media responses and pro-active post and programs, crisis communications, etc.

Education/Experience

• Bachelor’s degree in Communications, Public Relations, English, Journalism, Marketing or closely related fields.
• Five plus years of specific job-related experience (including corporate communications and writing, public and media relations, content development, social media and editing).
• Experienced leader with proven ability to manage and supervise staff.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire a Member Service Center Assistant Manager as part of our award winning team in the Member Service Center Department!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Center Assistant Manager starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your duties as the Member Service Center Assistant Manager include directing and coordinating the support, sales, service activities, and staff in the delivery of WOW experiences in the Member Service Center. Additionally, directing and delivering the coaching and development of Member Service Center staff through enthusiasm, creativity and fun to ensure employee product and operational knowledge, achievement of performance measurement goals and Member Service Center service levels.

As the Member Service Center Assistant Manager, the ideal candidate also has:

• A combination of education and experience equivalent to an associate’s degree in business administration or closely related field.
• Three years financial services, operations/call center and sales experience.
• Two years proven leadership in a supervisory position.

We want to hear from you and how you would make a great addition to our Member Service Center!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for an Assistant Branch Manager II who will coordinate and administer the day-to-day operations of a small, medium or large branch office. Provide support to the Branch Manager’s vision and leadership to branch personnel. Demonstrate and ensure quality Member service.

As the Assistant Branch Manager II, you will be responsible for a variety of tasks which would include:

Branch Operations

• Effectively utilizes branch resources to meet Members’ needs by monitoring the flow of traffic in branch.
• Schedule adequate numbers of employees to ensure superior Member service and branch needs are met.
• Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks.
• Research Members’ inquiries and respond accordingly.
• Conduct branch audits and ensures compliance with Redwood Credit Union policies and procedures.
• Ensure the balancing of all cash and negotiable items in the branch.
• Ensure new or changed products, services, procedures, technology and concepts are implemented and/or incorporated in department functions.
• Perform teller transactions when needed and reconcile cash daily.
• Open new accounts, process loan applications and fund loans as needed.
• Safeguard member information and ensure confidentiality by following established policy and procedures.

Sales and Service

• Provide excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-sell RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services.
• Recommend and implement goals with branch staff.
• Achieve branch goals and objectives as assigned.
• Maintain an effective sales and service culture in branch by coaching staff.
• Recognize and reward staff for achievements in sales and service goals.
• Support the Branch Manager’s community involvement and business development efforts.
• Conduct regular sales and coaching meetings.

Branch Administration

• Ensure ongoing teller staff training and development.
• Plan, coordinate, communicate, and execute staff meetings, as needed.
• Ensure important information is communicated to teller staff.
• Collect and analyze weekly/monthly reports to evaluate strength and weaknesses of branch and individual staff.
• Coach, mentor, discipline, motivate, and develop teller staff.
• Manage the branch in the absence of the Branch Manager.
• Attend and participate in internal meetings and disseminate pertinent information to teller staff.
• Recruit, select, and hire qualified teller staff.
• Conduct performance evaluations and recommend merit increases for teller staff.

Knowledge, Skills and Abilities

• Ability to direct and supervise the work of others.
• Ability to influence and motivate others.
• Strong leadership and problem solving skills.
• Thorough knowledge of modern sales management principles, practices, and techniques.
• Thorough knowledge of branch operations policies and procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to organize, prioritize, and manage multiple tasks and deadlines simultaneously.
• Ability to work and act independently and confidentially, using discretion and tact.
• Ability to distinguish and manage confidential material and information.
• Ability to analyze situations and recommend workable solutions.
• Ability to effectively research and report data.
• Ability to work a rotating schedule which will include working on rotating Saturdays.
• Ability to attend morning and evening meetings and events.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Ability to cross-sell financial services products.
• Skilled in the operation of office equipment including PC with word processing and spreadsheets software, intranet, and Internet access.

Education/Experience

A combination of education and experience equivalent to an associates degree in business administration, accounting, or closely related field and four years financial services, operations and sales experience including two years as a supervisor.

Licenses and Certifications

• Ability to maintain a valid California driver’s license.
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including the SAFE ACT and NCUA part 761.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love where you work: Local Lending, Local Decisions.

Does working for a local lender with in-house approval appeal to you? How about joining a team that likes to say “yes” as often as possible, all while doing the right thing? Looking for a fulfilling career opportunity that harnesses your relationship building qualities and your business lending expertise? Look no further:

 Redwood Credit Union is looking for a SBA/Commercial Loan Officer who wants something more!

We are looking for a SBA/Commercial Loan Officer who will be responsible for implementing the SBA business lending program for Redwood Credit Union, including developing strategies to originate loans in the marketplace and originating and closing SBA loans using broad discretion on assignments of a varied, diverse and complex nature. Emphasis is on providing excellent Member service and profitable business services growth while minimizing loan-loss exposure through high credit quality.

As the SBA/Commercial Loan Officer, you will be responsible for a variety of tasks which would include:

• Develop an ongoing referral network for potential SBA loans with commercial real estate brokers, business brokers, small businesses, professional associations, accountants and lawyers.
• Structure complex SBA loan packages and proposals.
• Initiate and enhance third party relationships with Certified Development Companies.
• Recommend loan-pricing strategies that will meet or exceed return on equity targets while providing solid growth in business loans.
• Monitor credit compliance and resolve documentation, collateral, and past due exceptions to ensure credit quality and data integrity.
• Ensure compliance with pertinent government rules and regulations.
• Develop and present SBA loan seminars and training's.
• Act as a primary liaison with Members and business partners.
• Proactively ensure Member satisfaction throughout the credit management process, including credit servicing and problem resolution.
• Ensure timely follow-up of loan monitoring activity to facilitate sound credit portfolios.
• Cross-sell RCU products and services to enhance Member relationships.
• Compose and generate credit and lending reports as necessary.
• Participate in Credit Committee as required.

Knowledge, Skills and Abilities

• Extensive knowledge of SBA loan programs- Express, 7(a) and 504 and proficiency in structuring commercial loans.
• Strong business development and lead generation skills and ability to originate SBA loans in the marketplace and ability to develop and cultivate a positive working relationship with the SBA.
• Current knowledge of all laws, rules and regulations pertaining to business lending and compliance.
• Thorough knowledge of all aspects of financial institution business services including lending methods, practices and services.
• Excellent credit skills to further new business development goals of the RCU.
• Knowledge of asset, liabilities, and credit dynamics in a business services lending environment.
• Ability to thoroughly analyze and make recommendations for simple and complex credits and/or credit relationships on an independent basis, and demonstrate solid decision-making abilities.
• Excellent interpersonal, leadership, Member relationship, negotiation and communication skills.
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software and Intra/Internet access.
• Ability to travel 20% of time.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a bachelor's degree in business administration, finance or a closely related field, and five years progressively responsible experience in SBA business lending.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Card Services Manager that wants something more!

As the Card Services Manager within our Card Services department, you will be responsible for a variety of tasks which include:

Department Management

• Formulate and assigns department goals.
• Select, train, motivate, evaluate and develop staff.
• Conduct performance evaluations and recommend merit increases for staff.
• Safeguard member information and guarantee confidentiality.
• Ensures compliance with all Debit Card and Visa Card regulations.
• Ensure compliance with Redwood Credit Union policies and procedures.
• Ensure the balancing of department related GL’s.
• Provide exceptional service to all Members, volunteers, employees, and service providers.
• Create, compile, and analyze reports to ensure performance goals are met.
• Monitor, evaluate and ensure optimum performance of Redwood Credit Union’s Rewards program.

Projects & Department Processes

• Establish, track and communicate various stages of department projects.
• Research and implement new products and services to improve card portfolio performance and assist in accomplishing Redwood Credit Union’s strategic plan.
• Implement and track Visa Credit and Debit Card marketing campaigns to assist in achieving department goals.
• Develop and implement new procedures and processes as industry regulations and security requirements change to ensure optimal efficiency in the department.
• Participate in community involvement and business development efforts.

Inter-Department & Vendor Relations

• Review vendor proposals, set up project plans, and implement new products and services.
• Leads all card-related Marketing initiatives, coordinating closely with Marketing team.
• Coordinates with all departments within Redwood Credit Union for all Card related projects
• Monitor and hold accountable the day-to-day service commitments of Card Services vendors.
• Attend conferences to increase knowledge of industry changes and view the current and future products and services available.

Knowledge, Skills and Abilities

• Ability to lead and motivate a team within a fast paced environment; exceptional management skills.
• Skill in the use of word processing, spreadsheets, and presentation software.
• Strong communication and presentation skills.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze problems and opportunities, identify and evaluate alternatives and develop plans.
• Ability to effectively research and report data.
• Ability to distinguish and manage confidential material and information.
• Ability to establish and maintain effective working relationships with a diverse group of people including Officials, Executives, Vendors, and Credit Union employees.
• Ability and desire to work in a team environment.

Additionally, the ideal candidate will have:

• A combination of education and experience equivalent to a bachelor’s degree in business administration, accounting, finance or closely related field.
• Six plus years’ experience in payment systems.
• Four or more years management experience.

Why join the team at Redwood Credit Union? We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Rated healthiest credit unions in USA by Glatt Consulting
• Voted best places to work in the North Bay 11 years in a row
• Voted best company to do business with in Sonoma County
• Located in the heart of wine country (1 hour north of San Francisco)
• World-class employee engagement scores
• Best-in-Class member service scores              

Tell us why you think you are our new Card Services Manager!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Personal Lines Agent that wants something more!

As the Personal Lines Agent, you will be responsible for a variety of tasks which would include:

• Provide exceptional customer service to all internal and external customers.
• Make and receive calls from customers assisting them with their questions and resolving problems as appropriate.
• Make and receive calls from customers to facilitate personal insurance quotes
• Research and solve member problems and complaints in an accurate and timely manner.
• Update database of customer information.
• Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.
• Handle policy maintenance (new, renewal, changes, binders, etc.) done in AMS360 in a timely manner – including Statement of Values along with Renewal letter for all personal lines
• Be familiar with rating and provide quotes to prospects and existing clients
• Follow-up with customers to obtain additional information to provide accurate quotes.
• Obtain the best price and protection for our clients
• Ensure all quotes are documented and saved in the AMS360 system
• Process all new business, renewal business, etc. in personal lines department in a timely manner
• Servicing and working within territory: Mill Valley, San Rafael and Novato branches. Rotation in each branch, splitting time as needed. Liaison between front office and agency.

Knowledge, Skills and Abilities

• Knowledge of financial and insurance products and services.
• Knowledge of the AMS360 operating system.
• Skill in the operation of personal computers, software and printers.
• Skill in the operation of modern office equipment.
• Proficient in Word, Excel and Microsoft Office.
• Excellent services skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively work on the telephone to obtain insurance information.
• Ability to complete detailed paperwork.
• Ability to collect the documents necessary to complete the insurance transaction.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to analyze situations and recommend workable solutions for customers.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.

Licenses and Certifications

• Must have a valid California Driver’s License.
• Must have an active Property & Casualty Insurance Agent/Broker’s License

Education/Experience

A combination of education and experience equivalent to a high school diploma and five years insurance industry experience.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Consumer Lending Loan Officer I (Indirect Lending) who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 11 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top consumer lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Consumer Lending Loan Officer I (Indirect Lending) that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Consumer Lending Loan Officer I at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Thorough knowledge in the use of internet based loan origination software.
• Skill in the operations of computers and general office equipment.
• Skill in the usage of software programs including, but not limited to excel, word, outlook, etc.
• Thorough knowledge and understanding of consumer loan products offered by RCU.
• Thorough knowledge of lending principles, practices, rules, regulations, and sales.
• Knowledge of product guidelines and compliance requirements.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to use good judgment while underwriting to serve the best interest of the Members, Employees, and Credit Union overall.
• Ability to analyze and confirm accuracy of any conditions, stipulations, or documents pertaining to loan approval.

Education/Experience

A combination of education and experience equivalent to high school diploma plus 3 years’ experience in the consumer lending industry.

We are looking for part time Call Center Representatives (up to 25 hours per week), with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As Call Center Representatives, you will be responsible for a variety of tasks which would include:

Service

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly.
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
  the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Sales

• Attain individual and departmental goals and objectives as established in the MSC performance standards.
• Cross-sells Credit Union products and services.

Support

• Post and balance daily work and maintain proper documentation.
• Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
• Compile data and complete work related to departmental reports.
• Maintain files, post records, make and check routine calculations.
• Perform all functions in a security conscientious manner.

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

You will create WOW experiences, celebrating who we are and what we do.

We are looking for an Events and Meeting Manager who, with a strong focus on providing outstanding service, is responsible for the planning, coordination, and execution of assigned internal and external meetings and events for Redwood Credit Union.

This is an exciting opportunity to work for a local company voted "Best Places to Work" for 11 years in a row! You will be responsible for a variety of tasks which include but are not limited to:

Events & Meeting Management

• Plan, coordinate, and manage all logistics for the events.  For example:
• Employee Events
• Executive/Officials Events
• Special Events, Programs & Receptions
• Foster strong relationships and excellent service with facilities, property management, and other staff with regards to all company events and meetings
• Conduct venue research, site visits, and find resources to help CEO, leadership and management make decisions about event locations
• Solicit potential sponsors for special events and distributes sponsor packets that are designed for each event
• Lead all marketing efforts for company events and meetings, coordinating with the Marketing and Communications/PR teams to ensure consistency with the Credit Union’s brand guidelines

Planning & Execution

• Prioritize and manage multiple projects within design specifications, budget restrictions and that enhance the overall quality and employee experience for events
• Negotiate and monitor vendor contracts, book event spaces, arrange food and beverage logistics, order supplies and audiovisual equipment, make and coordinate necessary travel arrangements, order event signs and ensure appropriate décor (linens, flowers, color schemes, etc.) meet the high quality expectations for the Credit Union
• Attend and ensure quality execution of all events, including pre-planning coordination, staffing, and post assessment tools

Events and Meeting Leadership

• Negotiate event and meeting planning, logistics, and delivery/execution with leadership
• Understands how and when to escalate issues to higher levels. Analyzes the risks and future impact of decisions
• Serve as the point of contact for problem-resolution prior to any escalation measures for all company events and meetings; work with leadership in order to minimize any potential service interruptions and/or impact
• Addresses delicate situations and handles conflicts in such a way as to maximize opportunity and minimize risk to the employee experience

Knowledge, Skills and Abilities

• Must be able to anticipate project needs, and be willing to work evenings and weekends
• Excellent interpersonal skills both in person, by email and by phone, displaying a high level of professionalism at all times
• Outstanding computer and technology skills (Microsoft Suite) and Intranet and Internet experience

Physical Requirements

• Ability to stand, bend, stoop, sit, walk, twist, turn, climb and drive
• Ability to lift and carry 30 pounds occasionally and pull and push 50 pounds occasionally
• Work environment is both indoors and outdoors. Travel, standing and/or sitting for long periods of time
• Some manual labor when setting up for various events

Licenses and Certifications

• Must maintain a valid California driver’s license.

Education and Experience

• A combination of education and experience equivalent to an Associates Degree or equivalent and (5) or more years of experience in special event management or a related field, including one (1) year of supervisory experience; or any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Prior experience working with high level executives, officials, board members, and community members is required.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Member Service Representative are to deepen credit union relationships through expanded services and service channels, open accounts for both new and existing Members, and help Members with their borrowing needs, whether simple or complex, through Redwood Credit Union’s rich product and service offerings. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 18+ months experience in a retail sales / cash handling environment
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred but not required (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire a Temporary Teller as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Temporary Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Mortgage Loan Coordinator who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 10 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Mortgage Loan Coordinator that wants something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Temporary Mortgage Loan Coordinator at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of real estate principles, practices, rules, regulations and sales.
• Knowledge of investor guidelines and compliance requirements.
• Skill in the operation of personal computers with intranet and Internet access, and office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.

Additionally, the ideal candidate has:

A combination of education and experience equivalent to a high school diploma, plus 1 to 2 years’ experience in mortgage lending industry or closely related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Mortgage Loan Coordinator!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer