Careers

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

There is strength when people come together for the collective good.

This cooperation is the foundation of Redwood Credit Union and one of the many reasons we were voted one of the Best Places to Work in the North Bay for the 8th year in a row by the North Bay Business Journal. 

We are looking for a Financial Analyst- Who will be responsible for conducting and documenting complex financial analysis, requiring knowledge of and competency in accounting principles and practices, and proficiency in computerized applications.  Work with broad discretion as to work details on assignments of a varied, diverse and difficult nature.  Provide leadership for other personnel in the area of workflow and information.  Works closely with other Credit Union personnel and maintains amiable relations with fellow employees, Members and vendors.  Report to the Controller in the absence of the Finance Manager.

As the Financial Analyst you will be responsible for:

• Assisting the Finance Manager in achieving established Finance Department goals.
• Planning and conducting in-depth analyses on a variety of comprehensive financial issues and preparing result summaries and recommendations to assist in managerial decision-making.
• Financial Reporting – prepare monthly (and periodically as requested) analytical schedules, graphs and variance analysis.
• Financial Modeling – create financial models and “what-if” scenarios to help analyze the impact of various business strategies. 
• Supporting the Asset Liability Management (ALM) functions.
• Peer Benchmarking – perform research and analysis to compare internal operating efficiencies to those of peer financial institutions.
• Bonds and Investments – assist in the evaluation of investment options and strategies.
• Product and Service Costing – assist in the development and maintenance of Member and product cost tracking and profitability analysis system, and analysis/reporting schedules.
• Supporting the Budget and Accounting Functions.
• Loan Servicing – preparing reports and supporting the Small Business Administration (SBA) and Mortgage Loans Sold Serviced Portfolios.
• Serving as a resource to RCU management and staff to help them better understand financial results and measurement systems as well as responding to report and analysis requests that have been properly approved.
• Supporting the data preparation and submission process for the NCUA 5300 Call Report and the FHLB Collateral Pledge.
• Maintaining the monthly Mortgage Servicing Rights (MSR) valuation.
• Partnering in the implementation of product, branch and member profitability.
• Managing the ongoing reporting of profitability in Profit Star and MCIF.
• Providing Peer Analysis research and reporting
• Supporting Cash Management and Liquidity reporting

Minimum Qualifications

Knowledge, Skills and Abilities

• A Bachelor’s Degree in Accounting or Finance or other relevant fields.
• Knowledge of accounting and financial statement analysis. 
• Strong database and spreadsheet skills as well as excellent mathematical and analytical skills required. 
• Advanced knowledge and proficiency of various software programs including: Excel, Word, PowerPoint, and Databases (primarily Access).
• Experience with depository financial institution financial modeling and forecasting and analysis of line of business profitability is preferred.
• Proactively prioritize, meet goals, expectations and deadlines. 
• Organize workflow efficiently, self-direct personal training needs and utilize available resources.
• Perform complex analysis, draw logical conclusions and make recommendations when needed.
• Proactively communicate clearly, in writing and verbally. 
• Act independently and confidentially with little or no supervision.
• Distinguish and manage confidential information, materials and conversations.
• Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.

Education/Experience

Qualified candidate will have a combination of training and experience that would provide the knowledge and abilities listed above.  This will include a Bachelor’s Degree in Accounting or Finance, and a minimum of 1-year financial analysis experience.  Experience in depository financial institution processes and procedures or similar experience is preferred. 

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an Assistant Branch Manager.  To coordinate and administer the day-to-day operations of a small, medium or large branch office. Provide support to the Branch Manager’s vision and leadership to branch personnel.   Demonstrate and ensure quality Member service.

As an Assistant Branch Manager you will:

• Schedule staff to ensure superior Member service and branch needs are met.
• Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks.
• Research Members’ inquiries and respond accordingly.
• Conduct branch audits and ensures compliance with Redwood Credit Union policies and procedures.
• Ensure the balancing of all cash and negotiable items in the branch.
• Ensure new or changed procedures are incorporated in department functions.
• Perform teller transactions when needed and reconcile cash nightly.
• Open new accounts, process loan applications, approve loan applications, and fund loans, as needed.
• Safeguard Member information and ensure confidentiality by following established policy and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge of modern sales management principles, practices, and techniques.
• Thorough knowledge of branch operations policies and procedures.
• Skilled in the operation of office equipment including PC with word processing and spreadsheets software, intranet, and Internet access.
• Strong leadership and problem solving skills.
• Ability to communicate effectively verbally and in writing.
• Ability to organize, prioritize, and manage multiple tasks and deadlines simultaneously.
• Ability to work and act independently and confidentially, using discretion and tact.
• Ability to direct and supervise the work of others.
• Ability to influence and motivate others.
• Ability to analyze situations and recommend workable solutions.
• Ability to effectively research and report data.
• Ability to distinguish and manage confidential material and information.
• Ability to attend morning and evening meetings and events.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Demonstrated ability to cross-sell financial services products.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to an associates degree in business administration, accounting, or closely related field and four years financial services, operations and sales experience including two years as a supervisor.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an IT Specialist III, this person is a technical lead that ensures the confidentiality, availability and integrity of computing systems within the organization. The successful candidate would be an experienced professional who provides advanced computer and network operations development, and provides second tier support of desktop and network equipment. The specialist provides superior customer service that meets the RCU service standards and values to employees of Redwood Credit Union.  Working autonomously this individual performs and prioritizes the technology administration and support functions necessary to maintain the technology environment of The Redwood Group.

 The IT Specialist will be responsible for:

• Building and administering physical and virtualized systems, network, storage, backup, and phone environments as assigned.
• Managing systems such as Exchange, Group Policy (GP), Active Directory, Security/IPS/IDS, VOIP Systems (as assigned).
• Recommending and implementing improvements in efficiencies and effectiveness of network, phone, desktop and computer operations.
• Maintaining documented network, computer, storage and systems diagrams and integration cross references on all systems, as assigned.
• Mentoring other technical staff. 
• Training with vendors to support new technologies or enhance knowledge of current technologies.
• Researching, developing and employing security standards and practices on the computing environment and assigned technologies.
• Upholding department service standards and organizational values.

Minimum Qualifications

Knowledge, Skills and Abilities

• Ability to develop and implement technology projects.
• Demonstrate the skills necessary to manage the Credit Union’s systems.
• Thorough knowledge of industry practiced security and networking protocols and procedures.
• Current knowledge of practices and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 5% of the time.
• Ability to work Saturdays.
• Ability to work on-call, as needed.

Education/Experience

A combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and 5 years experience maintaining and administering computer systems in LAN/WAN environment. MCSE certification preferred.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, then apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees? A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an Mobile Developer : The successful candidate will demonstrate a passion for developing mobile web solutions, be an expert in mobile web UX (User Experience) development with a focus on cross platform delivery of the user experience through a web interface on mobile and tablet devices. Have previous experience in routinely using responsive design as well as a deep knowledge of Cascading Style Sheets (CSS) and the nuances of browsers to develop and deploy mobile solutions that position RCU‘s mobile app as the best choice for efficient transactions and exceptional Member experiences. The ability to use rapid prototyping and refinement of designs, previous experience in integrating, test, and delivering products/enhancements that included third party integrations and complex workflows.

As the Mobile Developer: you will:

• Develop cutting edge mobile products with a focus on an exceptional user experience (UX) as identified by the Remote Delivery Team.
• Demonstrate the ability to communicate effectively in business and technical environments.
• Have strong debugging, trouble shooting, and analytical skills.
• Determine appropriate architecture and other technical solutions, and make relevant recommendations.
• Maintain and enhance the existing mobile application.
• Use the best design practices for Android, WinMo and iOS devices.
• Use the best identity verification/mobile fraud solutions.
• Perform complete testing (including user acceptance) of the mobile application and report results.
• Work closely with Business Managers and other Key Stakeholders to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
• Utilize RCU’s technology management services to manage/implement change, ensure version control and track assignments.
• Provide training to Staff in the maintenance of the RCU mobile app.
• Alert colleagues to emerging technologies or features and the opportunities to integrate them for a better Member experience.

Minimum Qualifications

Knowledge, Skills and Abilities

• Proven experience developing and deploying mobile web sites with the following tools and technologies:
  • HTML5
  • jQuery
  • Javascript
  • JSON / XML
  • CSS
  • C#
  • ASP.NET
  • SQL
• Team player with the ability to work in multiple cross-functional groups, including business & technical teams
• Excellent verbal and written communication skills
• Self–starter who relentlessly pursues solutions that benefit the cooperative
• Familiar with Responsive Design and building web, native, and hybrid mobile applications
• Strong coding practices and organization based on the principles of MVC
• Experience developing custom views and controls
• Knowledge of AJAX via knockout, angular, and backbone
• Knowledge of Phone Gap and/or other mobile framework platforms
• Familiarity with popular Web UI Frameworks (jQuery Mobile, Kendo UI, Ionic, Longo JS)
• Understanding of mobile platforms, device manufacturers, mobile browsers, and device management
• Understand how to manage network communications, GPS and battery life and utilizing all the APIs available in mobile platforms
• Understand the iOS and Android store guidelines and restrictions for publishing
• Understand different data caching strategies and limitations on a mobile platform
• Experience interacting with Web Services (REST, XML, SOAP, JSON) and implementing data serialization/deserialization
• Experience with Version Control Systems, such as Git, Mercurial, SVN
• Experience integrating third party API’s, database design, and programming
• Financial Services experience beneficial but not required

Education/Experience

3 years’ experience with mobile web development and a Bachelor’s Degree in software engineering, computer science, information systems or a business degree with information systems required. Demonstrated ability to develop and implement successful mobile web application products. Candidate must have knowledge of best practices for mobile user experience and a solid understanding of the full mobile development lifecycle.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an External Mortgage Loan Officer Who will  market and originate Redwood Credit Union (“RCU”) first and second lien loan products primarily from newly developed and previously established external sources of business to substantially contribute to the organization’s residential loan growth. Responsible for deepening prospective and existing member profiles by having a solid understanding of the full suite of lending products available and by initiating cross lending referrals that are outside of residential originations.

The External Mortgage Loan Officer will be responsible for:

• Independently sourcing and developing new referral relationships that will mutually benefit RCU and its Members while strongly enhancing mortgage lending origination goals.
• Actively growing previously self-generated external referral relationships that will mutually benefit Redwood Credit Union’s Members and increase residential lending volume.
• Effectively and efficiently marketing all first and second lien residential loan products which include but are not limited to, conventional, conforming, jumbo, primary, secondary, investor occupant combined with fixed rate and adjustable rate products offered through the Credit Union as Fannie Mae eligible and/or those that may meet the Credit Union’s mortgage portfolio requirements.
• Determine and ethically consult as to options that serve the best interest of all applicants.
• Taking applications using web-based loan origination system; answer phone inquiries and handle mortgage referrals as needed.
• From a Member service perspective, the External Loan Officer has the overall responsibility of communication for their assigned loans from origination through the funding of the loan(s).
• For gathering and reviewing all documents for a complete and accurate file submission to processing and follow up communications as needed for incorrect/incomplete submissions.
• Accurately interpreting Fannie Mae Desktop Underwriting findings so that all possible loan decisions can be made at minimum inconvenience to Members while assuring a correct credit decision can be made.
• Consulting with Members on at least a weekly basis regarding the status of their loans.
• Actively pursuing cross sell opportunities and offering those that will benefit each individual Member.
• Developing and utilizing pipeline management systems with loan processors to ensure rate lock management and high quality member service.
• Discussing loan options and programs that will benefit each Member, including counter-offers when appropriate.
• Recommending action steps and counseling to Members that will to help them qualify for a future loan when a loan has been declined due to current circumstances to preserve potential membership opportunity.

Minimum Qualifications

Knowledge, Skills and Abilities

• Verifiable recent loan production in conventional/conforming products.
• Thorough knowledge of conventional conforming mortgage principles, practices and rules, with verifiable experience with recent regulatory compliance requirements.
• Thorough current knowledge internet based LOS & Fannie Mae DU risk engine.
• At least 12 months current experience with selling Fannie Mae Loan Products.
• Demonstrated ability to analyze complex scenarios and recommend workable solutions.
• Skilled in the operation of office equipment and internet access.
• Proven professional ability to communicate effectively verbally and in writing.
• Able and willing to establish and maintain successful work relationships with a diverse group of people.
• Able to act independently and confidentially, using discretion and tact.
• Capacity to coordinate a variety of activities and prioritize work.
• Proficiency and desire to work in and contribute to a team environment.
• Ability to maintain a valid California driver’s license.
• Eligible to obtain and maintain valid registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including SAFE Act and NCUA part 761

Education/Experience

A combination of education and experience as follows: equivalent to high school diploma, plus 4 years experience in the mortgage lending industry, to include at least 1 year as a high producing conventional mortgage loan originator.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Dealer Relationship Officer.  The successful candidate will have the demonstrated skills and experience to cultivate and maintains effective dealer relationships. The ability to market new and existing dealers, participate in the development and growth of the indirect lending program, assist in auto brokering program and other programs to support the Consumer Lending department.  Who will work closely with the Consumer Lending manager in organizing, developing, implementing and training in all indirect lending functions.

The Dealer Relationship Officer will be responsible for:

• Arranging weekly dealer visits to discuss and sell RCU loan products, services, build auto brokering relationships and add dealers to our Dealer Service program.
• Assisting in developing overall plans for dealers to have a full relationship with Redwood Credit Union and RCU Auto Services including loans, auto sales brokering and service functions.
• Communicating policy, product and pricing changes with dealers to ensure quality member service.
• Educating dealers regarding lending decisions to ensure dealer network adheres to RCU policy and procedures.
• Organizing joint auto sales promotions with dealers to strengthen dealer relations.
• Supplying dealers with updated rate sheets and marketing materials as required.
• Assembling and Managing “Preferred Dealer” groups to maximize loan growth and dealer relationships.
• Formulating and monitoring dealer satisfaction surveys to ensure superior member service.
• Arranging dealer recognition events for top producing dealers on a monthly or quarterly basis.
• Training and educating all staff on the fundamentals of indirect lending and the requirements to obtain a loan with RCU.
• Performing branch visits to assist with training needs of all staff members.
• Analyzing indirect lending program products, processes, and workflows and propose changes to maintain maximum efficiency.
• Communicating matters regarding changing auto trends and rates from dealer feedback.
• Collecting and analyzing other financial institutions lending programs information to assist in additional enhancements to RCU programs.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge of personal computers with intranet and internet access and office equipment operation
• Thorough knowledge of an internet based loan origination software
• Thorough knowledge and understanding of consumer loan products offered by RCU
• Thorough knowledge of lending principles, practices, rules, regulations, and sales
• Thorough knowledge of RCU Auto Services programs including auto brokering and dealer service program
• Knowledge of automobile sale industry
• Knowledge of product guidelines and compliance requirements
• Ability to communicate effectively both verbally and in writing
• Ability to compose guidelines and procedures for new loan products
• Ability to establish and maintain effective working relationships with a diverse group of people including Members and non-Members, vendors and other Credit Union employees
• Ability to act independently and confidentially, using discretion and tact
• Ability to analyze situations and recommend workable solutions
• Ability to coordinate a variety of activities simultaneously and prioritize work
• Ability and desire to work in a team environment
• Ability to travel 75% of the time

Education/Experience

A combination of education and experience equivalent to high school diploma, plus three years experience in automobile sales or financing.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Teller with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

A Teller is responsible for:

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers. 
• Explain products and services to Members to meet their needs.  Cross-sells RCU and RCUSG products and services.
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
• Safeguard member information and ensure confidentiality by following established policy and procedures.
• Complete Members’ transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to count and balance cash.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule which will include working on Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Senior Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

The Senior Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Call Center Representatives with experience working in a Call Center Environment and who have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Call Center Representative will be responsible for:

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Member's questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to members' questions through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Experience working in a fast paced Call Center Environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Teller with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

A Teller is responsible for:

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers.
• Explain products and services to Members to meet their needs.  Cross-sells RCU and RCUSG products and services.
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
• Safeguard member information and ensure confidentiality by following established policy and procedures.
• Complete Members’ transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to count and balance cash.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Marketing & Research Specialist.  This person is the primary resource that will utilize and administer Redwood Credit Union’s Marketing Customer Information File (MCIF) system, and contribute to marketing campaigns, marketing/research data files, results, reports, customer and market analysis and more. Also conduct and/or support the collection, analysis and communication of marketing and competitive research. They will perform a variety of marketing functions as needed to support the Redwood Group’s goals and strategic initiatives. This position references Member and consumer perspectives in research/analytic activities.

As a Marketing & Research Specialist you will:

• Translate customer data into analysis and insights used to drive decision making. Use the MCIF system to target key audiences and obtain, encrypt, transmit and verify Member and non-member data for the purposes of marketing campaigns, and to gain information for enhanced decision-making. Also track promotional efforts using the MCIF and other data sources, and provides regular reporting, analysis, implications and recommendations. Work with the Credit Union’s Information Technology and Finance Departments to ensure proper maintenance, uploads, & security.
• Provide information from MCIF and/or work with other departments/vendors to retrieve, review, analyze and communicate key data, results, trends and implications.
• Collect and analyze data on Member demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Work with Marketing and Communications Department staff to assist with pre and post data and results analysis for marketing campaigns to determine effectiveness & Return on Investment (ROI). Reviews regional and national economic data, prior promotional results and suggests strategies for enhanced target marketing and results.
• Work with department staff to develop marketing pieces targeted to appropriate demographic groups.
• Utilizing the MCIF and other data performs market, competitive, marketing, product and channel research. Conduct research and collect data for annual marketing plan. Provide analysis, summary comments and recommendations and then effectively communicate this information. Prepare reports of findings, illustrating data graphically when appropriate, and translate complex findings into written text that includes analysis, insights, implications and recommendations. 
• Seek and provide information to help the Credit Union determine its position in the marketplace.
• Utilize other research and data gathering tools, techniques and vendors, to support the organization’s needs. This may include efforts such as conducting or coordinating internal and external focus groups and initiating such efforts needed to gather information that is helpful and needed by RCU.
• Act as lead specialist and administer the Credit Union’s matrix mailing program to increase products/services per household and other key ratios. 
• Create and execute targeted Member and Non-Member mailings, including loan pre-approvals and other efforts.
• Support the Marketing Department management and staff with written/verbal communications and provide reports that include strategic & tactical marketing recommendations to ensure effective results. This may include using predictive analytics and tools that aid in target marketing.
• Assist Branch Operations and other areas of the organization with data, reports, and Member surveys to determine satisfaction levels with The Redwood Group’s service, including working with the vendor, sending data, reviewing and analyzing results, organizing presentations, etc.  Analyze data and provide recommendation pertinent to marketing efforts.

Minimum Qualifications

Knowledge, Skills and Abilities

• Advanced knowledge of MCIF, Customer Relationship Management and database system.
• Excellent knowledge of data and data reporting.
• Advanced knowledge of survey methods, tools, resources and techniques.
• Proficient in computer skills including Word, Excel, PowerPoint, mapping software and MCIF systems.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to analyze situations and recommend solutions.
• Ability to effectively research, analyze and report data. Also has ability to make recommendations based on data findings.
• Strong communication skills, including verbal, written and presentation skills.
• Strong marketing knowledge including marketing concepts, processes and procedures.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Education/Experience

Bachelor’s degree required. A combination of education and experience in market research, database management, business (with an emphasis or concentration in market research) or closely related field, 3-5 years of specific job related experience, including market research within the financial services industry will be considered.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Teller with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

A Teller is responsible for:

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers. 
• Explain products and services to Members to meet their needs.  Cross-sells RCU and RCUSG products and services.
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
• Safeguard member information and ensure confidentiality by following established policy and procedures.
• Complete Members’ transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to count and balance cash.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule which will include working on Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Communications & Public Relations Specialist.The successful candidate will have the demonstrated experience to assist in developing, researching, writing, proofreading, editing and executing organizational communications, social media and public relations efforts to support the Redwood Group’s strategic objectives and business needs.This role supports Member communications, public relations activities, key Management & Officials’ communications and urgent/crisis communications. This role also supports internal and external communications through writing and/or review and editing/proofreading. The Communications & Public Relations Specialist acts as the organization’s social media specialist and an internal expert for social media responses. Provide communication support to the organization including the President & CEO, Senior Leadership Team and volunteer Officials. Perform a variety of communications, social media, public and media relations tasks and projects.

As a Communications & Public Relations Specialist you will:

• Be the key writer for Redwood Credit Union’s corporate communications. This includes being responsible for a wide variety of assignments such as writing and/or editing Member communications, Senior Management and Officials’ public communications, copywriting for Member letters and emails, newsletters, brochures, annual report, website copy and knowledge base questions and answers, emails, videos, social media efforts and responses, press releases, and other communications and materials. Also include developing, writing and editing of a wide range of communication efforts including annual reports, speeches, merger communications, staff/Member frequently asked questions (FAQs) and other key projects.
• Exhibit extremely strong project management, communication and organizational skills to manage all aspects of communications for key projects such as speech writing, requests for proposals, and other specialized communications.
• Research assigned projects and quickly produces work that represents the voice and brand of Redwood Credit Union, RCU Insurance Services and RCU Auto Services, while ensuring consistency with existing tone/feel of our internal and external communications.
• Provide brand and quality control for department and organizational efforts by writing, proofreading and/or editing a wide variety of communication pieces, including emails, letters, notices, web copy, forms and disclosures, internal and external communications, etc.
• Continually review the credit union industry, financial and economic environments for emerging consumer and business trends to incorporate into communications and drive recommendations for key issues to be addressed and communicated to a variety of audiences. Also uses this information to continually enhance communication pieces to ensure relevance, and shares insights with the organization.
• Build relationships with local and trade media.
• Field requests from the media for interviews. Make recommendations regarding best approach to response, coordinates interviews, researches media questions and crafts key messages/preparation documents. Be the key player in preparing interviewees for interviews with media.
• Act as a back-up for the Social Media Administrator for the Redwood Group. Identify and recommend key social media sites our organization should participate in, including gaining buy-in to and approval for recommendations, establish RCU on these sites, monitor and respond to post, blogs, etc. and gain approvals and/or engages others as needed in ensuring RCU’s voice in these conversations is effective, appropriate for the medium and well-branded. This role requires ability to exercise independent and good judgment.

Minimum Qualifications

Knowledge, Skills and Abilities

• Exceptional communications skills, both verbal and written.
• Proven knowledge and skills in the writing and positioning of corporate communications and promotional efforts including CEO letters and speeches, complex corporate communications, annual reports, brochures, website, press releases, social media responses, crisis communications, etc.
• Proven skills in media relations, public relations strategies, techniques and practices, and media responsiveness.
• Knowledge of rules, regulations, principles, practices and writing techniques, including grammar and punctuation.
• Skill in the operations of a PC with Internet/intranet, operating system, word processing, spreadsheet and presentation software. Also, experience and knowledge of a variety of software and online tools and resources.
• Excellent knowledge and experience in social media including techniques for content creation and management, creating engaging content, knowledge of techniques and strategies for building social media following and more.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Demonstrated abilities in complex project management.
• Strong attention to detail and demonstrated ability to ensure brand and quality control.
• Ability to analyze situations and recommend solutions.
• Ability to establish and maintain effective working relationships with diverse group of people.
• Ability to work under pressure and to communicate effectively in crisis situations while meeting urgent deadlines.

Education/Experience

A combination of education and experience equivalent to a Bachelor’s degree in English, journalism, public relations or closely related field and three years of specific job-related experience including writing, proofreading and editing.

At RCU you will be professionally challenged and rewarded for your contributions.We offer highly competitive compensation and benefits.Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Payroll Specialist:  This person will be responsible for processing and managing all administrative payroll functions and related activities including processing biweekly payroll for 400+ employees, maintaining payroll-related records, processing voluntary and involuntary deduction requests, entering accounting transactions and documenting procedures. Additional responsibilities include processing recurring payroll reports, preparing special payroll reports for management, and providing operational support to the Accounting team as deemed necessary.

The Payroll Specialist will:

• Maintain the payroll processing function to include managing employee payroll/timesheet records, reviews input for completeness, ensures payroll systems are correctly updated in a timely fashion, maintain centralized payroll/HR records, and oversees distribution of paychecks. Takes initiative to ensure excellent service to employees.
• Relies on extensive experience and judgment to plan, accomplish goals and performs a variety of tasks.
• Ensures employee and HR change requests are correctly updated in the Payroll system to include changes in wages, tax status, withholdings, deductions, direct deposit and all other aspects pertaining to miscellaneous changes.
• Processes terminations, leave buyout, out of sequence paycheck conditions, paycheck advance reimbursements, and involuntary deductions such as employee levies and garnishments.
• Maintains the E-Time database to include setting up accounts, add/edit/delete employees, resetting passwords, special pay codes, etc.
• Organizes, reviews and submits forms as appropriate associated with federal, state and local authorities, such as W2’s and compensation records for the Department of Labor.
• Investigates and resolves questions and discrepancies in paychecks.
• Automate recurring payroll management reports and develop new recurring reports as requested by Accounting/Finance, ERD and RCU management.
• Oversees the employee incentive program (EPIP)/Merit process and makes appropriate recommendations to mangers.

Minimum Qualifications

Knowledge, Skills and Abilities

• 4+ Years experience with Payroll Systems. ADP Payroll experience preferred.
• Extensive knowledge of general accounting practices and principles.
• Automated timekeeping software and report generation, E-Time experience preferred.
• Intermediate knowledge of Microsoft Excel, Word and PowerPoint.
• Intermediate knowledge of Access a plus.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• High degree of discretion required ensuring employee privacy.

Education/Experience:

A combination of education and experience equivalent to a Bachelor’s degree and/or processing and managing payroll in either an Accounting or Human Resources department of 5+ years..

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Senior Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Senior Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.