How does developing audit programs, executing audits procedures and identifying areas for improvement in efficency at a multi-billion dollar local financial institution pique your interest? Looking for an opportunity to harness your audit expertise? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for an Internal Auditor who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• World-class employee engagement scores
• Large Business of the Year
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)

As an Internal Auditor within our Audit & Security Department, you will be responsible for a variety of tasks which include:

• Assist with the collection and preparation of information for both internal and external audits.
• Assist with the development of audit programs, procedures and work papers.
• Design and conduct audit tests, including but not limited to tests of transactions, tests of controls, and analytical testing.
• Participate in the development of remediation plans resulting from any deficiencies identified during the internal or external audit.
• Monitor and track remediation progress.
• Provide excellent service to all members and internal clients.

Knowledge, Skills and Abilities

• Thorough knowledge of multiple areas of credit union or financial institution operations; and/or IIA internal audit standards and procedures; and/or AICPA public accounting audit standards and procedures commensurate with the education/experience requirements listed below.
• Ability to analyze situations and recommend solutions.
• Ability to effectively research and report data and issues.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to distinguish and manage confidential material and information.
• Ability to attend lunch, morning, evening, weekend meetings.

Additionally, the ideal candidate has:

• A bachelor’s degree or a combination of education and experience equivalent to a bachelor’s degree in accounting, finance or closely related field.
• 2-5 years’ experience in retail financial institution operations; internal audit; and/or public accounting.
• CPA or CIA preferred. 
• Under general supervision, competent to work in all phases of the audit process, including consultative projects.

Tell us why you think you are our new Internal Auditor!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Bank Secrecy Act (BSA) Specialist that wants something more!

As the Bank Secrecy Act (BSA) Specialist within our Audit and Security department, you will be responsible for a variety of tasks which would include:

Knowledge, Skills and Abilities

• Excellent analytical, evaluation, communication and interpersonal skills.
• Strong verbal and written communication skills.
• Solid understanding of banking and fraud threats posed by Money Laundering activities.
• Proficiency with computer programs including fraud identification and AML software.
• Organize workflow efficiently, self-direct personal training needs and utilize available resources.
• Perform financial analysis, draw logical conclusions and make recommendations when needed
• Act independently and confidentially with little or no supervision.
• Ability to distinguish and manage confidential information, materials and conversations.
• Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.

Additionally, the ideal candidate has:

• Combination of training and experience that would provide the knowledge and abilities listed above including specific knowledge of State and Federal laws and regulations pertaining to financial institutions (i.e., BSA, AML, OFAC, USA Patriot Act).
• Minimum of 3-years BSA experience. Experience in depository financial institution processes and procedures or similar experience is preferred.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Bank Secrecy Act (BSA) Specialist!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

How does conducting and documenting complex financial analysis at a multi-billion dollar local financial institution pique your interest? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Senior Financial Analyst who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• World-class employee engagement scores
• Large Business of the Year

As the Senior Financial Analyst within our Finance Department, you will be responsible for a variety of tasks which include:

• Supports the Finance Manager in achieving established Finance Department goals.
• Plans and conducts in-depth analyses on a variety of comprehensive financial issues and prepares result summaries and recommendations to assist in managerial decision-making.
• Bonds and Investments – assist in the evaluation of investment options and strategies.
• Financial Reporting – prepare monthly (and periodically as requested) analytical schedules, graphs and variance analysis.
• Product and Service Costing – assist in the development and maintenance of Member and product cost tracking and profitability analysis system, and analysis/reporting schedules.
• Serves as a resource to RCU management and staff to help them better understand financial results and measurement systems as well as responding to report and analysis requests that have been properly approved.

Knowledge, Skills and Abilities

• Knowledge of accounting and financial statement analysis.
• Strong database and spreadsheet skills as well as excellent mathematical and analytical skills required. 
• Advanced knowledge and proficiency of various software programs including: Excel, Word, PowerPoint, and Databases (primarily Access).
• Experience with depository financial institution financial modeling and forecasting and analysis of line of business profitability is preferred.
• Proactively prioritize, meet goals, expectations and deadlines.
• Organize workflow efficiently, self-direct personal training needs and utilize available resources.
• Perform complex analysis, draw logical conclusions and make recommendations when needed.
• Proactively communicate clearly, in writing and verbally.
• Act independently and confidentially with little or no supervision.
• Distinguish and manage confidential information, materials and conversations.
• Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.

Additionally, the ideal candidate has:

• Qualified candidate will have a combination of training and experience that would provide the knowledge and abilities listed above.
• This will include a Bachelor’s Degree in Accounting, Finance, or other relevant field, and a minimum of three to five years’ of professional financial analysis experience.  
• Experience in depository financial institution processes and procedures or similar experience is preferred. 

Tell us why you think you are our new Senior Financial Analyst!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Does providing authentic, service-oriented sales pique your interest? Looking for an opportunity to share your automobile expertise by helping clients find their next vehicle, all the while focusing on relationship building in a no-haggle, no-hassle environment? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for an Auto Sales Advisor who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• World-class employee engagement scores

With your thorough knowledge of the automobile sales industry, coupled with expertise in aftermarket products such as GAP, Mechanical Breakdown Protection, Perma Plate and various accessories, you will provide exceptional automobile purchase experiences for both Members and Customers alike.

In your role, you will act as an advisor by helping Members and Customers to research, locate, and purchase both new and used automobiles, all the while providing recommendations and creating a genuine, one-stop solution. Your partnerships also include Redwood Credit Union Branches and referrals, Dealerships, and a number of local service providers. In this dynamic team environment, you’ll get to work in a multi-faceted and fulfilling role, while remaining focused on the wants and needs of your clients.

Additionally, the ideal candidate has:

• Ability to commute between auto services center in Santa Rosa and branches as assigned.
• Ability to qualify for and maintain a valid DMV Salesperson License, California Driver’s Licenses, and insurance on RCU Auto Services’ insurance policy
• A combination of education and experience equivalent to a high school diploma
• 4+ years of automotive sales experience
• Bank or Credit Union experience a plus!

Tell us why you think you are our new Auto Sales Advisor! We are excited to hear how your skills, experience, and vision contribute to our team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love where you work.

As an Commercial Lines Agent within our RCUSG Insurance Department, you will be responsible for a variety of tasks which would include: 

• Handle policy maintenance (new, renewal, changes, binders, etc.) in a timely manner – including Statement of Values along with Renewal letter for all commercial lines
• Be familiar with rating and provide quotes to prospects and existing clients
• Follow-up with customers to obtain additional information to provide accurate quotes.
• Obtain the best price and protection for our clients
• Ensure all quotes are documented and saved in the AMS360 system
• Process all new business, renewal business, etc. in commercial lines department in a timely manner
• Report all claims to the appropriate carrier, follow-up and intervene when necessary to ensure claims are processed in a satisfactory manner.
• Maintain suspense diary system in AMS360 on a daily basis
• Maintain emails daily, ensuring all emails are responded to within 24 hours
• Scan all paperwork to ensure it is saved in the system for all paperwork relating to clients or prospects
• Ensure strong knowledge of issuing Certificates for clients and utilize CSR 24/7 exclusively when issuing Certificates
• Assemble and record paperwork for insurance sales as needed
• Complete daily, weekly and monthly lead and sales tracking reports
• Provide assistance to RCU Insurance Services’ employees in achieving sales and service goals.
• Perform all functions in a security conscientious manner.

Redwood Credit Union is looking for a Commercial Lines Agent that wants something more!

We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Ranked in the top 100 Financial Institutions by Consumer Reports
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and benefits package

Knowledge, Skills and Abilities

• Knowledge of financial and insurance products and services.
• Knowledge of the AMS360 operating system.
• Skill in the operation of personal computers, software and printers.
• Skill in the operation of modern office equipment.
• Proficient in Word, Excel and Microsoft Office.
• Excellent services skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively work on the telephone to obtain insurance information.
• Ability to complete detailed paperwork.
• Ability to collect the documents necessary to complete the insurance transaction.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to analyze situations and recommend workable solutions for customers.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.

Licenses and Certifications

• Must have a valid California Driver’s License.
• Must have an active Property & Casualty Insurance Agent/Broker’s License

Education/Experience

Education and experience equivalent to a high school diploma and a minimum of five years insurance industry experience.

Love what you do!

Redwood Credit Union is seeking a Post Closing Coordinator I who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 11 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Post Closing Coordinator I that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Post Closing Coordinator I at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Thorough knowledge of modern office administration techniques and methods.
• Skill in the operation of personal computers with Internet and intranet access and other office equipment.
• Skill in the use of word processing and spreadsheet software.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to operate Internet based loan origination software.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to effectively operate a telephone system.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships within a diverse group of people, including vendors and other Credit Union employees.
• Ability to analyze situations and recommend solutions.
• Ability and desire to work in and contribute to a team environment.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a high school diploma, minimum 1 years’ experience in lending industry or related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Post Closing Coordinator I !

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Consumer Lending Loan Funder that wants something more!

As the Consumer Lending Loan Funder within our Consumer Lending department, you will be responsible for a variety of tasks which would include:

• Responsible for the timely and accurate coordination, processing and funding of all loans files including reviewing and interpreting underwriting conditions.
• Receive funding packets as assigned by department and manage funding from the various incoming channels.
• Analyze Loan approval conditions in loan origination system (LOS). Verify the accuracy and integrity of all loan data entered into the system including but not limited to Membership, names, addresses, government monitoring information, loan information (i.e. loan amount, interest rate, terms, KBB/NADA/Black Book/MSRP information, income, etc.).
• Manage and continue to maintain all data and updates within the LOS throughout the funding process
• Communicate and follow-up with Members/vendors regarding loan status and request and manage the timely return of required documentation needed to fund loan.
• Analyze credit report, credit applications to ensure credit requirements and loan policies are met.
• Verify Members income by paystubs and or analyze personal & business tax returns to ensure income and loan policy requirements are met.
• Interact with vendors in person and over the phone and answer vendor questions in regards to retail installment sales contracts, rates, reserve programs and general lending programs.
• Ensure confidentiality and safeguard sensitive Member financial information.
• Evaluate pipeline to ensure loan files are funded within set RCU service standards and that production goals are met.
• Complete daily funding balancing and create various reports and spreadsheets as requested.

Knowledge, Skills and Abilities

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of lending principles, practices, rules, regulations and sales.
• Ability to calculate income from paystubs, tax returns and or business returns.
• Knowledge of compliance requirements.
• Skill in the operation of personal computers and general office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.

Additionally, the ideal candidate has:

A combination of education and experience equivalent to a high school diploma, plus 1 to 2 years’ experience in consumer lending industry or closely related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Consumer Lending Loan Funder!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Looking for an opportunity to harness your strong analytical and problem solving skills while providing leadership for other personnel in the areas of compliance? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Compliance Analyst who wants something more!

As a Compliance Analyst within our Compliance Department, you will be responsible for a variety of tasks which would include: 

• Review and conduct in-depth analysis on regulatory and legal changes affecting financial institutions to determine applicability and impact to RCU.
• Research regulatory/legal questions for other departments as assigned.
• Prepare and present analysis summaries and findings to RCU management to assist in decision-making.
• Independently work with RCU departments to implement legal requirements and to ensure changes to products, services, and processes comply with applicable legal requirements.
• Collect and prepare information for business continuity planning.
• Collect and prepare information for both internal and external audits.
• Document audit procedures performed or coordinated/supported.
• Assist with department budget preparation and performing legal expense analysis.
• Complete monthly report and maintain records of time usage.

Knowledge, Skills and Abilities

• Comprehensive knowledge of laws, regulations, principles and processes related to financial institutions.
• Strong analytical/problem solving, communication, organizational and interpersonal skills.
• Insight and judgment to initiate timely and appropriate action.
• Meticulous attention to detail.
• Ability to act independently and confidentially, using discretion, and tact.
• Ability to distinguish and manage confidential material and information.
• Ability and desire to work in a team environment, and establish and maintain effective working relationships in a diverse environment, including working with other departments.

Additionally, the ideal candidate has:
Licenses and Certifications

• Must have and maintain a current, valid California driver’s license.
• Must have and maintain proof of automobile liability insurance as required by the State of California.
• Compliance Officer Certification (NCCO, CUCE, or equivalent) is desirable.

Education/Experience

A Bachelor’s Degree with emphasis in business, pre-law, or related discipline or a combination of education and experience equivalent to an Bachelor’s Degree; and 5-7 years’ experience in financial services industry; regulatory compliance or financial institution internal audit.

Why work for Redwood Credit Union?

• Rated healthiest credit unions in USA by Glatt Consulting
• Voted best places to work in the North Bay 12 years in a row
• Voted best financial institution by several news organizations
• Located in the heart of wine country (1 hour north of San Francisco)
• World-class employee engagement scores
• Best-in-Class Net Promoter scores        

Tell us why you think you are our new Compliance Analyst! 

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Personal Lines Agent that wants something more!

As the Personal Lines Agent, you will be responsible for a variety of tasks which would include:

• Provide exceptional customer service to all internal and external customers.
• Make and receive calls from customers assisting them with their questions and resolving problems as appropriate.
• Make and receive calls from customers to facilitate personal insurance quotes
• Research and solve member problems and complaints in an accurate and timely manner.
• Update database of customer information.
• Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.
• Handle policy maintenance (new, renewal, changes, binders, etc.) done in AMS360 in a timely manner – including Statement of Values along with Renewal letter for all personal lines
• Be familiar with rating and provide quotes to prospects and existing clients
• Follow-up with customers to obtain additional information to provide accurate quotes.
• Obtain the best price and protection for our clients
• Ensure all quotes are documented and saved in the AMS360 system
• Process all new business, renewal business, etc. in personal lines department in a timely manner
• Servicing and working within territory: Mill Valley, San Rafael and Novato branches. Rotation in each branch, splitting time as needed. Liaison between front office and agency.

Knowledge, Skills and Abilities

• Knowledge of financial and insurance products and services.
• Knowledge of the AMS360 operating system.
• Skill in the operation of personal computers, software and printers.
• Skill in the operation of modern office equipment.
• Proficient in Word, Excel and Microsoft Office.
• Excellent services skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively work on the telephone to obtain insurance information.
• Ability to complete detailed paperwork.
• Ability to collect the documents necessary to complete the insurance transaction.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to analyze situations and recommend workable solutions for customers.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.

Licenses and Certifications

• Must have a valid California Driver’s License.
• Must have an active Property & Casualty Insurance Agent/Broker’s License

Education/Experience

A combination of education and experience equivalent to a high school diploma and five years insurance industry experience.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Member Service Representatives as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your primary duties as a Member Service Representative are to deepen credit union relationships through expanded services and service channels, open accounts for both new and existing Members, and help Members with their borrowing needs, whether simple or complex, through Redwood Credit Union’s rich product and service offerings. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Member Service Representative, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 18+ months experience in a retail sales / cash handling environment
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law
• Previous financial institution experience preferred but not required (e.g. Personal Banker, Relationship Banker, Customer Service Representative/Manager, etc.)

We want to hear from you and how you would make a great addition to our superb Member Service Representative team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 12 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Redwood Credit Union is expanding its programming / development team!

Are you wanting to work with sophisticated technology at a place that thrives on teamwork and collaboration? Are you passionate about Information Technology, community, and doing the right thing? Look no further: Redwood Credit Union is looking for a Programmer II that wants something more!

We are looking for programmer/developers who are interested in working with a team of people dedicated to delivering innovative solutions to our members and staff through our online, mobile and core systems. If you have application development experience and enjoy working in a team oriented environment supporting business initiatives, then we have an exciting opportunity for you!

The Redwood Credit Union Story RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others. We have grown to become the 64th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. We are looking for a developer to join our progressive programming team. This individual will use their programming skills to develop solutions that meet our business objectives. Desired skills include business analytics, coding, designing, and debugging applications by using standard scripting and object oriented programming as well as HTML and browser based languages. The Programmer will be responsible for items such as: 

• Experience with software development life cycle, unit testing and deployment practices
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information
• Programming experience with Java or C#.net in a full stack environment
• Strong knowledge of database concepts.

Minimum Qualifications:

• Advanced knowledge of structured query programming languages and general coding concepts
• Knowledge of structured query languages used in programming reports and scripts for the core systems database
• Knowledge of the programming of browser based languages in creation of interfaces and interoperability
• Strong skills in the operation of a PC with Intranet and Internet access along with the use of word processing, spreadsheet, presentation, and information systems software.
• Ability to multi-task in a fast-paced environment
• Ability to prioritize tasks and projects using an browser based tracking system
• Ability to understand technical manuals and specifications.
• Ability to work independently with limited supervision
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors and internal clients
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to analyze complex business projects and determining the most appropriate method of achieving the necessary results

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• One of the Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are the right person to be one of our Programmers! With your skills, we can ensure mission critical systems are secure, available and operating 24 hours a day, 7 days a week!

Education/Experience:

A combination of education and experience equivalent to a bachelor’s degree in computer science
or closely related field and two years experience using structured programming languages and
browser based languages.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

How does providing Member-Clients with investment, retirement, and educational planning and advice at a multi-billion dollar local financial institution pique your interest? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Financial Advisor who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• World-class employee engagement scores
• Large Business of the Year

Building strong relationships with clients, broker-dealers, internal staff, and other community partners, you will be part of the award winning Wealth Management team at an organization which has over 450 million dollars in assets under management.

Furthermore, with your in-depth knowledge of financial planning and investments, in addition to your client-centric service philosophy, you will coordinate, communicate, advise, and execute credit union Member’s long term financial needs. Covering specified branches, Financial Advisors have the opportunity to partner with branch staff in order to identify those Members in need of help. Your individual focus on your clients and their needs for financial products and services will be conducted at the highest level of integrity and genuine care for your clients’ financial success.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to an Associate’s degree in a closely related field
• 4+ years of progressively responsible investment sales experience with a credit union, bank or investment company
• Licensed for Securities Series 7, 6, 63, 65 and/or 66 and California Life/Health Insurance

Tell us why you think you are our new Financial Advisor! We are excited to hear how your skills, experience, and vision contribute to this team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for an Enterprise Applications Manager to lead a group of business systems analysts and system administrators, ensuring the confidentiality, integrity and availability of all systems while delivering innovative technology solutions to business issues.  This team manages, plans, coordinates, and implements IT projects to fulfill credit union’s business needs; provides business systems analysis and support to the organization’s lines of business; and assists in developing and accomplishing the organization's technology strategy.  The Enterprise Application Manager is a core member of the IT Department leadership team and a key interface between IT and the rest of the organization.

Exceptional Service ~ Exceptional People

As the Enterprise Applications Manager, you will be responsible for a variety of tasks which include:

• Develop a set of business systems analysis standards, including processes, project tracking, success metrics, incident management procedures, and system analysis.
• Own and manage all aspects of our core system, Symitar, including operations, maintenance, and strategy.
• Follow ITIL practices to troubleshoot and address system and application issues that surface outside normal operations.
• Identify opportunities to develop existing applications to meet new member needs and extend functionality.
• Support management, uptime, and operational efficiency of ATM fleet.
• Organize and plan all projects that involve enterprise application and core system changes.
• Develop, Oversee and maintain quality assurance standards to ensure daily, weekly and month-end functions, posting and administration are completed in an accurate and timely manner.
• Vet, select, and manage 3^rd party vendors for software and services relating to enterprise applications.
• Ensure Effective Disaster Recovery and Business continuity of enterprise applications and Host systems.
• Supervise staff: goals, training, resources, support, schedules, feedback, accountability and rewards. Promote employee contributions and job satisfaction by providing development opportunities, a cooperative working environment, and strengthening working relationships.
• Manage the imaging of all organizational documents.
• Administer all third party interfaces with the core system.
• Ensure all employee access levels to information systems follow Credit Union policy
• Responsible for system updates, upgrades and administration

Minimal Qualifications:

Knowledge, Skills and Abilities

• Ability to troubleshoot computer related problems.
• Ability to act independently and make quick decisions.
• Ability to effectively manage multiple tasks and deadlines simultaneously.
• Ability to manage, develop, and implement technology related projects
• Ability to supervise and coach employees.
• Ability to work weekends and late nights as required
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain an effective working relationship with a diverse group of people.
• Ability and desire to work in a team environment.

Education/Experience

A combination of education and experience equivalent to a bachelor’s degree in CIS/MIS or closely related field and 4 years of experience as a business systems analyst. Minimum 2 years experience managing a team of developers, business systems analysts, or similar technology staff. Experience with Jack Henry’s Symitar is a strong plus. At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire a Temporary Teller as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Union in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Being a Temporary Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Temporary Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Mortgage Loan Coordinator who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 12 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Mortgage Loan Coordinator that wants something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Temporary Mortgage Loan Coordinator at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of real estate principles, practices, rules, regulations and sales.
• Knowledge of investor guidelines and compliance requirements.
• Skill in the operation of personal computers with intranet and Internet access, and office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.

Additionally, the ideal candidate has:

A combination of education and experience equivalent to a high school diploma, plus 1 to 2 years’ experience in mortgage lending industry or closely related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 12 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Mortgage Loan Coordinator!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Mortgage Loan Processor II who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 11 years running, was recently recognized as the healthiest credit unions in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Mortgage Loan Processor II that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Mortgage Loan Processor II at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Knowledge of modern office administration techniques and methods.
• Knowledge of secondary market investor requirements, compliance requirements, selling procedures and guidelines.
• Knowledge of Federal and State laws, rules and regulations related to real estate lending and credit unions.
• Knowledge of processing real estate loan files to meet RCU and Fannie Mae standards.
• Skill in operation of a PC, Word, Excel, Loan Origination Systems (Mortgage Cadence, etc.), Symitar, Point and Desktop Underwriter.
• Skill in using an Internet-based origination system, information system for depositories, and an Internet-based document prep software.
• Ability to analyze situations and recommend solutions.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Additionally, the ideal candidate has:

A combination of education and experience equivalent to a high school diploma, plus four to seven years’ experience in residential mortgage loan processing.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Mortgage Loan Processor II!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Temporary Insurance Administrator that wants something more!

As the Temporary Insurance Administrator, you will be responsible for a variety of tasks which would include:

• Calls members referred to the insurance agency by branch, Member Service Center or other referrals.
• Make and receive calls from customers to complete worksheets to facilitate insurance quotes and product claims.
• Works with credit life and disability, payment protection, GAP & MBP insurance carriers to process claims.
• Works with Insurance Account Manager to process documents for insurance sales and renewals.
• Works with Members to deliver quotes, bind coverage and service policies as requested.

Knowledge, Skills and Abilities

• Knowledge of financial and insurance products and services.
• Ability to effectively work on the telephone to obtain insurance information.
• Ability to collect the documents necessary to complete the insurance transaction.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to analyze situations and recommend workable solutions for customers.
• Ability to manage time efficiently and effectively.

Additionally, the ideal candidate has:

• Combination of education and experience equivalent to a high school diploma and one year of clerical and customer contact experience with a credit union, bank or Insurance Agency.
• Preferred Commercial Lines Insurance experience.
• Must have a valid California Driver’s License.
• Must have an active Property & Casualty Insurance License; an active Life or Life/Health Insurance License a plus.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Insurance Administrator!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Corporate Real Estate Project Management Specialist I that wants something more!

We are looking for a Corporate Real Estate Project Management Specialist who will focus on meeting project commitments, including communications with sponsors, stakeholders, and our Senior Leadership Team (SLT). The Corporate Real Estate Project Management Specialist will spend significant time on project management responsibilities, including assistant and/or leading in the planning, implementation and introduction of Corporate Real Estate projects.

As the Corporate Real Estate Project Management Specialist, you will be responsible for a variety of tasks which include:

• Acting as the lead point of contact for a project from construction start to closure.
• Being accountable for project results along with project sponsor.
• Supporting the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Providing support for assembling the RCU project team and stakeholders to ensure accountability and awareness of functional impacts during the project or projects.
• Establishing selected vendor Scope of Work documents and RFP’s as assigned to enable vendor selection and the generation of proposals and project budgets, and work authorization letters for those selected areas or project elements (i.e.: exterior signage, FF&E).
• Actively collaborates with consulting design professionals and contractors during all project phases including design, scheduling and implementation, and close out.
• Working cross-functionally to solve problems and implement changes.
• Following a defined, agreed upon project management methodology.
• Presenting oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
• Pro-actively engages present and future stakeholders in design, priority setting, and implementation.
• Creating a sense of belonging and ownership among team members; assembles a team with the right mix of skills; coaches and motivates team members; delegates responsibility; promotes mutual support and interaction.
• Consulting and providing advice, facilitates discussion and resolves conflict; establishes trust; builds and uses cross-functional relationships to accomplish work objectives.
• Ensuring that project status, issues and successes are communicated to project team, stakeholders, sponsors, and all levels of management and documented appropriately.
• Motivating project team members to action.
• Ensuring open communication on the project team.
• Addressing delicate situations and handles conflicts in such a way as to maximize opportunity and minimize exposure.
• Prioritizing own and team’s work. Anticipates consequences of actions, potential problems, or opportunities for change.
• Setting and meeting realistic deadlines. Forecasting changes and communicating current and projected issues.
• Understanding how and when to make a choice; how and when to escalate issues to higher Analyzes the risks and future impact of decisions.
• Making decisions and takes timely independent action to achieve stated priorities.
• Enhancing project efficiency and effectiveness by initiating and implementing improvements to workflow and processes.
• Developing and maintaining effective working relationships with SLT, Senior Staff, and staff through regular communication.

Knowledge, Skills and Abilities

• Working knowledge of computer software (Word, Excel, Adobe, CAD viewing tools, Outlook) and Internet, along with office equipment.
• Basic knowledge of financial services, credit union industry and regulations, terminology, and procedures.
• Strong organization, research, analytical and planning skills.
• Strong verbal communication skills.
• Ability to understand Architectural and Technical plans, spec sheets, technical bulletins and building drawings.
• Ability to work independently, demonstrate initiative and be resourceful.
• Ability to communicate effectively verbally and in writing.
• Ability to document information clearly, accurately and completely.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Understanding of project management phases, techniques and tools:
• Initiation
• Design: definition/scope/requirements
• Implementation & Control: scope, work plans, resources, deliverable's, testing, monitoring, transition planning
• Close: completion and assessment
• Strong and tested project management skills.

Licenses and Certifications

• Project Manager Professional (PMP) Certification is preferred.
• Ability to maintain a valid California driver’s license.
• Degree in Architecture, Construction Management, or Engineering trade is desirable.

Physical Requirements

• Ability to endure cold, heat, rain and physical elements as needed.
• Must be able to lift up to forty-five (45) pounds.
• Must be able to use a keyboard and general office equipment (i.e. copy, fax, ten-key, etc.).
• Ability to climb a ladder, stand, bend, stoop, sit, walk, twist, and turn.
• Ability to endure more than an 8-hour workday as needed.
• Work environment is indoors and outdoors, 50% sitting at desk, 50% standing or walking.

Education/Experience

A combination of education and experience equivalent to a four-year college degree or at least three (3) years' project management experience, including demonstrated experience in professional building or technical building systems design.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Mortgage Loan Officer who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 11 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Mortgage Loan Officer that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Mortgage Loan Officer at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Knowledge of basic residential mortgage loan products.
• Knowledge of real estate principles, practices, rules, and regulations.
• Knowledge of secondary market investor guidelines and compliance requirements.
• Skill, aptitude, and interest in sales.
• Skill in the operation of office equipment and personal computers with Internet access.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tract.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities and prioritize work.
• Ability and desire to work in a team environment.

Additionally, the ideal candidate has:

A combination of education and experience equivalent to high school diploma, plus 4 years’ experience in the mortgage industry or closely related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Mortgage Loan Officer!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

How does performing complex accounting while maintaining integrity and strong internal controls at a multi-billion dollar local financial institution pique your interest? Looking for an opportunity to harness your accounting expertise and both lead and develop others on the team? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Senior Accountant who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• World-class employee engagement scores
• Large Business of the Year

As a Senior Accountant at Redwood Credit Union, you will assist in managing the day-to-day operations of the Accounting department at a 2.6 billion dollar financial institution! Although no easy task, with your advanced knowledge of accounting practices and principles, in addition to your budget planning, budget development, forecasting, and variance analysis abilities, we're confident that you'll find it to be a rewarding opportunity!

Additional endeavors include working on department budget, goals, reconcilements, and projects, as well as overseeing the loan and share accounting, daily GL review, official check management, and month-end close processes. This includes the review, acceptance, and management of all reconciliations, preparation of financial statements, regulatory reports, and schedules (i.e. IRS tax reporting, Sales Tax, Property Taxes, Call Report, etc.), as well as providing supporting documentation for all examinations and audits.

This is also a great opportunity for skilled accountants with a desire to mentor others, as this role includes team leadership within the Accounting department. With support and counsel from the Accounting Manager, you will help to motivate, train, and develop department staff while ensuring compliance with all applicable laws and regulations.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a Bachelor’s degree in Accounting, Finance, Business or closely related field
• 5+ years of progressively responsible Accounting experience required, including a lead role
• CPA desired
• Excellent Excel skills, communication skills and problem solving abilities

Tell us why you think you are our new Senior Accountant! We are excited to hear how your skills, experience, and vision contribute to our team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for part time Call Center Representatives (up to 25 hours per week), with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As Call Center Representatives, you will be responsible for a variety of tasks which would include:

Service

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly.
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
  the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Sales

• Attain individual and departmental goals and objectives as established in the MSC performance standards.
• Cross-sells Credit Union products and services.

Support

• Post and balance daily work and maintain proper documentation.
• Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
• Compile data and complete work related to departmental reports.
• Maintain files, post records, make and check routine calculations.
• Perform all functions in a security conscientious manner.

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for a systems engineer/administrator: a technical lead that ensures the confidentiality, availability and integrity of computing systems and information within the organization. The successful candidate will be an experienced professional with a background running the Storage, VMWare and Windows platforms in a growing, dynamic organization. 

This position is responsible for the design, implementation, management, and security of the systems and technologies that make up our infrastructure.  He/She will work collaboratively with other engineers, developers, and leadership to provide secure, highly available, mission critical systems.  The position supports critical incidents and outages, participating in both root cause analysis and issue resolution.

Exceptional Service ~ Exceptional People

The Systems Engineer will be responsible for:

• Building and managing physical and virtualized systems, storage, backups, and phone environments in a Windows / Netapp / VMWare / Cisco UCS environment.
• Managing infrastructure-level systems such as Group Policy, Active Directory, DNS, Security/IPS/IDS, VOIP Systems (as assigned).
• Recommending and implementing improvements in efficiencies and effectiveness of complex systems and networks.
• Maintaining documented system, storage and security diagrams and integration cross references as assigned.
• Mentoring other technical staff.
• Training with vendors to support new technologies or enhance knowledge of current technologies.
• Researching, developing and employing security standards and practices on the computing environment and assigned technologies.
• Upholding department service standards and organizational values.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities

• Ability to develop and implement technology projects.
• Demonstrate the skills necessary to manage the Credit Union’s systems.
• Thorough knowledge of industry practiced security and networking protocols and procedures.
• Current knowledge of practices and regulations pertaining to data &telecommunications.
• Ability to work independently with little supervision and/ or direction.
• Ability to interact and communicate with outside vendors.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to travel 5% of the time.
• Ability to work occasional Saturdays.
• Ability to work on-call, as needed.

Education/Experience

A combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and 5 years experience maintaining and administering SANs, VMWare, and Windows systems in an enterprise environment. MCSE certification preferred.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

We are looking for a Communications & Public Relations Manager to plan, manage, administer and implement day-to-day activities and functions for the Communications & Public Relations department, including: communications, public relations, and social media programs and efforts to educate, inform, and communicate Redwood Credit Union and RCU Services Group's brand, products, services, news, information, and corporate image. 

As the Communications & Public Relations Manager, areas of focus include the following:

• Manage all staff and daily functions related to corporate and Member communications and the content development needs of the Redwood Group.
• Acts as a key driver of RCU's public relations program. Role includes driving positive and effective press relations and press pick-ups, acting as spokesperson for RCU and its subsidiaries when requested/authorized supporting President and CEO, EVP's, SVP/Marketing & Communications, and Board and others with interviews and media relations, supporting crisis and incident public relations needs, and supporting effective public relations program for the organization.
• Identifies and recommends key social media sites RCU should participate in, gaining buy in to recommendations, establishing RCU on these sites, managing and ensuring monitoring and effective responses to post, blogs, etc. and gaining approvals/or engaging others as needed in ensuring RCU's voice in these conversations and that these channels are effective.
• Responsible for developing and engaging high-performing staff that are effective, results-oriented, engaged and passionate about their work and the organization, maintains high morale and service standards and produces quality and timely delivery of projects and initiatives. 

Knowledge, Skills and Abilities

• Experienced leader with proven ability to manage and supervise staff.
• Exceptional communications skills, both verbal, written and presentation skills.
• Excellent experience, knowledge and proven skills in public relations, strategies, techniques and practices, media relations and media responsiveness.
• Exceptional ability to develop content and manage complex communications.
• Proven knowledge and skills in the writing and positioning of corporate communications and promotional efforts including organizational and executive letters and speeches, complex corporate communications, video script writing, content development, website and knowledge-based content development, press releases, social media responses and pro-active post and programs, crisis communications, etc.

Education/Experience

• Bachelor’s degree in Communications, Public Relations, English, Journalism, Marketing or closely related fields.
• Five plus years of specific job-related experience (including corporate communications and writing, public and media relations, content development, social media and editing).
• Experienced leader with proven ability to manage and supervise staff.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire a Member Service Center Assistant Manager as part of our award winning team in the Member Service Center Department!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 11 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Member Service Center Assistant Manager starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your duties as the Member Service Center Assistant Manager include directing and coordinating the support, sales, service activities, and staff in the delivery of WOW experiences in the Member Service Center. Additionally, directing and delivering the coaching and development of Member Service Center staff through enthusiasm, creativity and fun to ensure employee product and operational knowledge, achievement of performance measurement goals and Member Service Center service levels.

As the Member Service Center Assistant Manager, the ideal candidate also has:

• A combination of education and experience equivalent to an associate’s degree in business administration or closely related field.
• Three years financial services, operations/call center and sales experience.
• Two years proven leadership in a supervisory position.

We want to hear from you and how you would make a great addition to our Member Service Center!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer