Careers

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

Redwood Credit Union (RCU) has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices throughout California’s North Bay Area.  We are a full-service financial institution, helping Members and small business owners to achieve their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  An RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an Inventory Specialist who will be responsible for Purchasing and managing the vehicle inventory at the RCU Auto Services Center using various sources including rental car companies, wholesale brokers, auction, trade-in and direct purchase, among others, determining automobiles that would sell well on dealership lot.

The Inventory Specialist will be responsible for:

• Using various sources, including rental car companies
• Establishing and maintaining a professional relationships with auction, wholesale, broker, rental car and consignment partners.
• Determining cars that would make sense for us to have an appropriate margin for sale by using our pricing formula.
• Utilizing the RCUAS purchasing guidelines to ensure purchasing is within our pricing structure.
• Monitoring the pricing structure to ensure pricing guidelines remain appropriate.
• Oversight of P&L as it relates to auto purchases and auto sales as this position has a significant impact on the margin for auto purchases and sales as it relates to the RCUSG profit or loss on a vehicle. 
• Ordering the vehicles to be placed in inventory.
• Arranging for delivery of the automobiles to RCU Auto Services.
• Coordinating checks to be written for the purchases with the RCU Auto Services Accounting Assistant.
• Printing out emails for cars ordered
• Printing book sheets from email
• Saving book sheets to “booked cars” folder on the I:drive
• Inspecting and checking in cars upon their arrival to ensure features listed on the booking sheet are what we expected them to be.
• Determining if car is in good enough condition to keep or facilitate return of car if we are rejecting it
• Coordinating with whomever the car was purchased from if something is missing or in need of repair that would be covered by the original seller
• Preparing key tags for the car after check in
• Preparing car folder for each car ordered including the approval of the purchase, email regarding the car price, booking sheet, check stub and maintaining the car files for all cars purchased until sold.
• Maintaining clear records of cars in inventory
• Writing status of cars on the white board in the IT room
• Updating white board when cars are in mechanic /detail / ready for lot Status Write new cars into the MWS “current inventory” tab
• Coordinating cars needing to go to the mechanics and approve/reject repairs to be made Coordinating delivery/receiving of cars from the mechanics
• Organizing, scheduling and transporting vehicles for reconditioning
• Coordinating detail with vendors for cleaning of vehicles
• Coordinating with vendors to repair dents, windshields, paint and interiors
• Managing inventory on the dealership lot
• Determining vehicle list price on the Karpower website based on a per-determined formula
• Entering new vehicles into Karpower website
• Printing Sticker with price for vehicle
• Printing NMVITIS reports
• Printing KBB buyers guide
• Taking pictures of cars
• Arranging the dealership lot so that cars are best displayed for sale to ensure cars are lined up straight and holes are filled
• Checking cars for gas, charged batteries and cleanliness
• Assisting Sales Advisors with Post-sale vehicle reconditioning issues
• Re-pricing vehicles on the lot as the KBB value changes (every two weeks or as directed by the Manager)
• Uploading all inventory to the rcuauto.com website
• Ensuring cars are removed from the website as they are sold
• Uploading and managing cars advertised on the cars.com website and other automotive online sales sites
• Coordinating ‘Hot on the Lot vehicles’ with marketing department every Tuesday
• Maintaining the rcuauto.com website and the RCUAS portion of the redwoodcu.org website
• Implementing new CUSO/credit union related products and services with other employees of RCU Auto Services.
• Providing feedback on marketing efforts.
• Assisting Auto Sales Advisors when they are busy by performing test drives and greeting customers.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of selling automobiles and/or other vehicles
• General knowledge and understanding of vehicle components
• Proficient knowledge of MS Word, MS Excel and Powerpoint.
• Proficient knowledge of Karpower and Kelly Blue Book.
• General knowledge and understanding of basic accounting principles to understand profit/loss and margin on vehicle sales. 
• Excellent organization skills.
• Excellent service skills.
• Ability to act independently and confidentially with little or no supervision;
• Ability to distinguish and manage confidential information, materials and conversations;
• Ability to effectively communicate verbally and in writing;
• Ability to establish and maintain effective working relationships in a diverse environment;
• Skill in the operation of computers, printers and modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to work weekends.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.

Licenses and Certifications

• Ability to qualify for DMV Salesperson License.
• Ability to maintain a valid California Driver’s License.
• Ability to maintain insurance under RCU Auto Services insurance policy.

Education/Experience

High School Diploma or equivalent (GED) required plus minimum 3 years of experience in related field.  Must have a valid California Driver’s License with clean driving record and be bondable.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Temporary Mortgage Loan Processor This person will plan, prepare and organize real estate loan documentation to ensure accurate and expeditious loan closings while providing superior Member service.

As the Temporary Mortgage Loan Processor will:

• Be responsible for the timely and accurate coordination, processing and closing of assigned loan files, including opening escrow, ordering appraisals and reviewing and interpreting automated and manual underwriting findings.
• Review Desktop Underwriter (“DU”) verification messages/approval conditions on first lien loans. Verify the accuracy and integrity of all loan data entered into the system including but not limited to names, addresses, government monitoring information, loan information (i.e. loan amount, interest rate, terms, lock-in expiration dates, assets, income, etc.)
• Request and manage the timely return of required documentation from Members including all third-party documents required for loan approval, including real estate appraisals, escrow and title services, verification of deposits, flood certifications, credit reports, etc.
• Review and analyze all documentation received and determine acceptability.  For example:
• Verify income and assets as required in the DU verification messages and RCU procedures.
• Review credit report as needed to address any inconsistencies identified in the DU findings.
•  Review appraisals to ensure that the required level of appraisal fieldwork has been completed, that they are of professional quality and are prepared in a way that is consistent with Fannie Mae/RCU requirements.
• Upload documents into the electronic file cabinet and indicate when each condition is satisfied.
• Review title prior to closing to ensure all exceptions have been cleared.
• Setup loan files for submission to underwriting, including scanning/uploading all necessary documents.
• Identify expired counteroffers and send out Statement of Credit Denial Letters as required.
• Ensure loan files are complete prior to auditing function.
• Ensure confidentiality and safeguard sensitive Member financial information.
• Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
• Fund first and second mortgages as necessary to meet funding goals.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge in the use of Internet-based loan origination software.
• Knowledge of real estate principles, practices, rules, regulations and sales.
• Knowledge of investor guidelines and compliance requirements.
• Skill in the operation of personal computers and general office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

We have an incredible opportunity for an experienced External Mortgage Loan Officer. This self-motivated individual will market and originate Redwood Credit Union (“RCU”) first and second lien loan products primarily from newly developed and previously established external sources of business to substantially contribute to the organization’s residential loan growth.

What differentiates Redwood Credit Union's Mortgage Lending Division?

• We have local centralized operations and a decision making center that is staffed by experienced, tenured employees to support the External Mortgage Loan Officers in a collaborative manner.
• We offer a 3% Down Conventional Program that is ideal for the first time home buyer.
• We have an immensely popular 5/5 ARM product available, and a no closing cost option.
• Portfolio and Jumbo options are available.
• Redwood Credit Union has an outstanding community reputation and is well known as a reputable lending partner.

The External Mortgage Loan Officer will:

• Independently sourcing and developing new referral business.
• Actively grow previously self-generated external referral relationships.
• Effectively market all first and second lien residential conventional loan products.
• Determine and ethically consult as to best options for specific applicant(s) goals and needs.
• Take complete residential loan applications on a web-based platform; answer phone inquiries and handle mortgage referrals as needed.
• Own the overall responsibility of communication from origination through the funding of the transaction.
• Gather, review and submit accurate application to processing and follow up communications with applicant(s) as needed.
• Accurately interpret Fannie Mae Desktop Underwriting (DU) findings so that all possible loan decisions can be made at minimum inconvenience to applicant(s) while assuring a correct credit decision can be made.
• Consulting with Applicant(s) on at least a weekly basis regarding the status of their loans.
• Actively pursue cross sell opportunities; offering those that will benefit the applicant(s).
• Manage Pipeline in partnership with loan processor to ensure excellent service and effective rate lock options.
• Discuss loan options and programs including counter-offers.
• For denied applications, recommend valid action steps and counseling to applicants in order to preserve potential lending relationship(s) in the future.

Minimum Qualifications

Knowledge, Skills and Abilities

• Verifiable recent loan production in conventional/conforming products.
• Thorough knowledge of conventional conforming mortgage principles, practices and rules, with verifiable experience with recent regulatory compliance requirements.
• Thorough current knowledge internet based LOS & Fannie Mae DU risk engine.
• At least 12 months current experience with selling Fannie Mae Loan Products.
• Demonstrated ability to analyze complex scenarios and recommend workable solutions.
• Skilled in the operation of office equipment and internet access.
• Proven professional ability to communicate effectively verbally and in writing.
• Able and willing to establish and maintain successful work relationships with a diverse group of people.
• Able to act independently and confidentially, using discretion and tact.
• Capacity to coordinate a variety of activities and prioritize work.
• Proficiency and desire to work in and contribute to a team environment.
• Ability to maintain a valid California driver’s license.
• Eligible to obtain and maintain valid registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law, including SAFE Act and NCUA part 761

Education/Experience

A combination of education and experience as follows: equivalent to high school diploma, plus 4 years experience in the mortgage lending industry, to include at least 1 year as a high producing conventional mortgage loan originator.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California. We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  An RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a SBA/Commercial Credit Analyst who will prepare SBA and commercial loan applications in accordance with the Credit Union’s underwriting guidelines and influences the quality of credit through adherence to same.  This classification requires overall knowledge of the loan requirements for SBA and commercial lending with a demonstrated ability to perform research activities and loan portfolio analyses. Draft loan recommendations including analysis of financial and other information and presentation in a concise and accurate written form as prescribed by Credit Union. Assist with the administration of the loan portfolio.

The SBA/Commercial Credit Analyst will be responsible for:

• Analyzing credit worthiness; including review of tax returns, financial statements, credit reports, business plans, and other relevant information.
• Preparing draft credit recommendation, spreadsheets, and other approval documents.
• Structuring credit memos to best meet the Credit Union’s risk and profitability requirements while maintaining a competitive position in the marketplace.
• Determining SBA eligibility and ensures compliance with SBA policy.
• Maintain contact with other credit administration employees through the loan closing process as needed, to ensure all conditions and loan requirements are satisfied, including regulatory compliance.
• Performing periodic review of loans; maintains contact with Members and RCU employees as required.
• Assisting with portfolio review as assigned.
• Maintaining a complete understanding of RCU credit policy and SBA eligibility requirements under the SBA 7(a) and 504 guaranteed loan programs, with ability to assist others with related questions and research independently for unknowns.
• Must be able to thoroughly analyze and make recommendations for simple and complex SBA and commercial real estate credits on an independent basis, and demonstrate solid decision-making abilities.
• Ensuring compliance with pertinent government rules and regulations.
• Managing file through underwriting and approval process. Liaison effectively with loan officer, credit staff, members, and outside service providers throughout process.
• Ability to work independently with minimal supervision.
• Highly developed analytical skills for making sound credit decisions.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities

• Current knowledge of all laws, rules and regulations pertaining to business/SBA lending and compliance.
• Highly developed analytical skills for making sound credit decisions.
• Excellent written and verbal communication skills
• Flexibility and ability to prioritize and handle multiple tasks
• Ability to work effectively under deadlines and stress
• Ability to manage time effectively
• Ability to communicate effectively on the phone
• Thorough knowledge of all aspects of financial institution business services including lending methods, practices, and services.
• Knowledge of credit and interest rate economics.
• Knowledge of asset, liabilities, credit dynamics in a business services lending environment.
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software and Intra/Internet access.
• Analytical skills in credit administration.
• Ability to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to communicate effectively both verbally and in writing.

Education/Experience

A combination of education and experience equivalent to a high school diploma and a minimum of five years progressively responsible experience in SBA and/or business lending.

At RCU you will be professionally challenged and rewarded for your contributions. We offer highly competitive compensation and benefits. Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program. In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union then apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Financial Assistance Representative who will perform a wide variety of semi- routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures.

As a Financial Assistance Representative you will be:

• Contacting Members with delinquent loans and Visa accounts for the purpose of obtaining delinquent payments, arranging for payment schedule to bring loans current, rescheduling existing payment or determining Member present status in order to make provisions for obtaining outstanding balance
• Conducting collection calls as requested  
• Accepting all incoming calls at all times 
• Providing excellent quality service to all Members at all times
• Performing skip-tracing functions as needed
• Ensuring high quality member service by implementing credit union policy as well as departmental procedures and standards in relation to the establishment and maintenance of loans and accounts  Serving delinquent members and accounts by accepting phone payments, processing extension requests and workout loans   
• Assisting with the repossession of collateral securing delinquent loans and providing disposition of repossessed property with the assistance of RCUAS and the Collateral Recovery Officers
• Assisting with the follow up on all delinquent and non-delinquent bankruptcy accounts and deceased member accounts (when notification is received by FAD)
• Assisting in the Preparation  request for charge off of accounts of those loans determined to be un-collectible
• Completing departmental and back office tasks as assigned including (but not limited to) typing, routine letters and or documents
• Assisting in the preparation of documents needed for the pursuit of legal action against members.
• Serving non- delinquent Members by accepting phone payments, processing extension requests and workout loans 
• Participating in departmental meetings and training programs

Knowledge, Skills and Abilities

• Knowledge of Fair Debt Collections Act 
• Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities
• Knowledge of the operation of modern office equipment
• Comprehensive knowledge of repossession process
• Comprehensive understanding of call center environment and company policies and procedures
• Knowledge of skip tracing, repossessions, small claims, and bankruptcies
• Knowledge of insurance (collateral and disability) as it pertains to the collection of delinquent accounts
• Skill in the operations of a personal computer with Internet and intranet access and word processing and spreadsheet software
• Ability to provide quality professional service to all Members
• Ability to manage accepting incoming calls while making outbound calls 
• Ability and desire to work in a team environment
• Ability to keep members information confidential
• Ability to measure performance in a productivity driven environment
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education / Experience

A combination of education and experience equivalent to a high school diploma and three years collection experience in a measured productivity driven environment.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a VP Administrative Services who will strategically plan, direct and evaluate all of the administrative functions for Redwood Credit Union (“RCU”) in accordance with industry standards, where applicable, regulatory agencies, as appropriate and company objectives and policies. Emphasis is placed on providing excellent Member experiences, significantly enhancing efficiency in all functions, and recruiting, developing, and retaining superior employees.

The VP Administrative Services will be responsible for:

• Reviewing and identifying cost-effective utilization of all resources. In particular, leading and directing the management of human capital to ensure the availability of skills and abilities needed to meet RCU’s vision, mission, values, and service doctrine.
• Serving as a member of the Senior Staff team, providing leadership and direction for RCU.
• Communicating with senior management regarding all aspects of administrative services functions, procedures, policies and strategies. In particular, providing regular feedback on all functional areas to EVPs, CEO, and the Senior Leadership Team.
• Serving as an escalation resource to RCU management and staff to help them better understanding Facility issues and systems.
• Researching and resolving complex member, employee, and/or vendor concerns.
• Recognizing problems, issues, and opportunities; evaluating and considering alternatives; developing, presenting, and recommending strategic and tactical opportunities; and making appropriate decisions.
• Attending and actively participating in Senior Staff meetings, staff meetings, strategic and operational planning sessions, etc.
• Serving on and/or directing a number of committees to strive for consensus in order to ensure effective interfacing and communication of policies, programs, and goals among Administrative services, other departments, and branches.
• Participating in and representing RCU at internal and external events, conferences, and community functions.
• Evaluating administrative services, policies, procedures, practices, documents and forms to assuring efficiency, compliance, and Member service.
• Recruiting, selecting, training, developing, motivating, disciplinary, coaching, mentoring, and evaluating direct reporting staff.
• Providing exceptional service to all external and internal Members and clients.
• Efficiently lead and direct RCU’s administrative activities: Facilities, Member Records, Mailroom, Project Management, Purchasing, Vendor Management and Corporate Events & Meetings.
• Providing decision making with established criteria and general oversight of management processes and efforts associated with corporate events and meetings.
• Establishing a “centralized” corporate events coordination and oversight function aimed at providing a central facilitation and coordination role for major corporate events such as, but not limited to, annual meeting, employee picnic, employee anniversaries, etc.
• Establishing and monitoring budget ensuring activities are conducted within budgetary guidelines and initiating cost reductions when necessary
• Managing small sized construction projects through all phases of planning, and execution.
• Securing and evaluating bids and billings for contractors, vendors and all projects.Negotiates services and supply contracts with vendors, establish supplier and outsourcing strategies with key partner vendors to maintain efficient operations in alignment with RCU’s Facilities core competency and outsourcing strategy.
• Maintaining oversight of budgets and providing appropriate recommendations.
• Consistently reviewing Facility operations for cost effectiveness and efficiencies.
• Collaborating with other departments in project execution.
• Monitoring enterprise resource capacity and demanding relative to project execution.
• Preparing and presenting information that will assist management in making key decisions.
• Managing relations with property ownership and vendors that support the facilities, to including service agreements, expense, and performance monitoring.
• Serving as RCU’s representative to the Park-point Owner Association BOD, where we own Real Estate.
• Acting as primary contact for Landlord and tenant relationships. Interfacing with landlords on facility issues and/or relationship matters and facilitating resolutions to operational or leased based concerns and/or disputes.
• Assisting with day to day facilities management functions including scheduling and unscheduling maintenance, repairs, vendor selection, and making recommendations for improvements.
• Providing oversight to management of the day to day Member Records and mailroom operations.
• Providing oversight and execution of company–wide projects consistent with Redwood Credit Union’s strategic plan, goals, and objectives.
• Providing project leadership for strategic initiatives and drives project planning, resourcing, risk mitigation, and ongoing monitoring/management to ensure successful execution of projects.
• Establishing and maintaining effective governance for projects; helping facilitate Project Review Committee
• Coordinating the planning process to ensure that resources are appropriately aligned to support the company’s strategic priorities 
• Following-up and resolving complex problem situations related to projects managed.
• Summarizing in-depth analysis of key business factors for company-wide projects, as necessary.
• Presenting and providing updates to executive leadership, Officials and committee members on project progress and deadlines.
• Developing the corporate Centralized Purchasing function including mailroom management, commodities purchasing, and purchase order issuance processes.
• Updating and technologically modernizing the methods and processes for enabling centralized commodities purchasing for RCU.Establishing strategic partnerships that consolidate the commodity purchasing and reporting and efficiency opportunity evaluations.
• Developing vendor management standards for planning, risk assessment, due diligence, contract oversight.
• Maintaining enterprise-wide vendor listing and contract database.
• Developing and maintaining standard RCU vendor Service Contract templates in conjunction with RCU’s Legal Counsel input and review.
• Maintaining, communicating, and facilitating consistent implementation of RCU vendor contract utilization for key strategic partnerships and service relationships

MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities

•  Ability to manage and develop multiple diverse functions and operational units with the inherent conflicts from demands and priorities.
• Ability to analyze complex problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches.
• Ability to plan, implement, and evaluate the achievement of strategic and business plan goals, objectives, and work plans.
• Thorough knowledge of modern management techniques and practices.
• Ability to lead, motivate, and supervise employees.
• Thorough knowledge of all facets of building operation and maintenance.
• Thorough knowledge of service delivery processes and models.
• In-depth knowledge of vendor management and service agreement development.
• Thorough knowledge of generally accepted building practices.
• In-depth knowledge of blueprint reading and understanding of all types of architectural drawings.
• Thorough knowledge of purchasing policies and procedures.
• Thorough knowledge of building security/access systems.
• Knowledge of local and national vendors and suppliers.
• Thorough knowledge of real-estate contract and leasing negotiations & procedures.
• Strong negotiation, persuasion and public speaking skills.
• Thorough knowledge of ADA and OSHA regulations, as well as, local and national building codes.
• Knowledge of commercial financial institution building requirements.        
• Ability to manage and monitor large expense accounts and make critical decisions with little or no supervision.
• Ability to act independently and confidentially with little or no supervision.
• Ability to distinguish and manage confidential information, materials and conversations.
• Ability to effectively communicate verbally and in writing;
• Ability to establish and maintain effective working relationships in a diverse relationships with a diverse group of people including Board Members, regulators, employees, attorneys, vendors, partners, and other parties.
• Excellent personal computer skills including spreadsheet, presentation, and word processing software, along with department e-filing systems, WO management tools, email, intra/internet.
• Ability to travel 10% of the time.

Education/Experience

Qualified incumbent will have a combination of education and experience that would provide the knowledge and abilities listed above.  This will include a minimum of a Bachelor’s Degree in Engineering, Construction Management, Business, or closely related field and a minimum of 10-years related leadership, project management and management experience in large scale Facility and/or Workplace operating environments.  Incumbent must also have experience overseeing vendor/supplier relationship portfolios.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a developer to join our progressive programming team.  This individual will use their programming skills to develop solution that meet our business objectives.  Desired skills include business analytics, coding, designing, and debugging applications by using standard scripting and object oriented programming as well as HTML and browser based languages.

The IT Programmer will be responsible for items such as:

• Creating and modifying programs to run on our core processing system
• Developing user friendly and functional GUI interfaces for assigned programming tasks in response to end-user input.
• Documenting created code in accordance with direction and company standards.
• Employing project management tools and methodologies in completion of assigned projects  and initiatives
• Providing technical support for assigned programs and interfaces.
• Participating on project teams, providing programming and system analysis support.
• Researching new technologies relating to core business functions and make recommendations for improvements.
• Drafting and recommending programming requirements for business needs.
• Continually researching UX and browser based improvements for possible implementation into current systems.
• Continually reviewing core processing enhancements for possible implementation into code.

Minimum Qualifications

Knowledge, Skills and Abilities

• Advanced knowledge of structured query programming languages and general coding concepts
• Knowledge of structured query languages used in programming reports and scripts for the core systems database
• Knowledge of the programming of browser based languages in creation of interfaces and interoperability
• Skills in Scripting, XHTML, ASP.NET with data driven systems such as SQL.
• Strong skills in the operation of a PC with Intranet and Internet access along with the use of word processing, spreadsheet, presentation, and information systems software.
• Ability to multi-task in a fast-paced environment
• Ability to prioritize tasks and projects using an browser based tracking system
• Ability to understand technical manuals and specifications.
• Ability to work independently with limited supervision
• Ability to develop and implement technology projects.
• Ability to interact and communicate with outside vendors and internal clients
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to analyze complex business projects and determining the most appropriate method of achieving the necessary results

Education/Experience

A combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field and two years’ experience using structured programming languages and browser based languages.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Facilities Services Specialist who will be responsible for the efficient and effective delivery of selected Facilities Service & Maintenance Programs throughout Redwood Credit Union (RCU) and its RCU Services Group subsidiary. Results will be measured by $/sf costs and inter-department service level scores. Responsibilities to include developing and employing Request for Proposals (RFP’s), Service Level Agreement’s (SLA’s), and ongoing Vendor Management processes to be used in the various phases of the vendor relationship for facilities outsourced services.

The Facilities Services Specialist will be responsible for:

• Managing the administrative functions associated with Facilities operations and maintenance e.g. invoicing, project turn over packages, process and procedure documentation, departmental communications, webpage content and shared drive file management.
• Assisting in the development of new processes and methods to leverage outsourced service delivery and maintenance resources to improve ongoing operating efficiencies.
• Ensuring planned and standard service requests are logged into the Work Order system, prioritized appropriately and delivered per established expectations. The focus will be on leveraging outsourced service relationships and contracts for the branches to enable operating efficiencies and improved service delivery consistency.
• Ensuring service delivery processes are documented, available in RCUnet, and updated.
• Generating service delivery and cost metrics, generating/obtaining reports as needed to identify opportunities to change the service delivery model in order to improve efficiencies, and/or service levels. Coordinating efforts with vendors, branch managers, and facilities staff to ensure ongoing control and improvement of service delivery processes by utilizing RCUnet, and other means of effective communications.
• Assisting in developing RFP’s and SLA’s for outsourced maintenance services within the facilities function.  Templates are to be constructed with MS software tools. The overall RFP structure should follow formats that can be leveraged into ongoing vendor performance management.
• Participating in establishing procedures and processes to track and monitor the adequacy of vendor safety, insurance levels, billing status and other established Key Performance Indicators (KPI’s). Models developed to be leveraged across RCU functions.
• Maintaining vendor data with vendor data management tools and work to develop new tools and methods to access and report on necessary vendor data. Establishing and developing new processes and methods to leverage outsourced service delivery and maintenance resources to improve ongoing operating efficiencies.
• Ensuring planned and standard service requests are logged into the Work Order system, prioritized appropriately and delivered per established expectations. The focus will be on increasing outsourced service relationships and contracts for the branches to enable operating efficiencies and improved service delivery consistency.
• Ensuring service delivery processes are documented and updated. Generating and analyze service delivery and cost metrics, generate/obtain reports as needed to identify opportunities to change the service delivery model in order to improve efficiencies, and/or service levels.  Coordinate efforts with vendors, branch managers, and facilities staff to ensure ongoing control and improvement of service delivery processes by utilizing RCUnet, and other means of effective communications.

Minimum Qualifications

• Knowledge of Vendor management skills such as developing Service Level Agreements (SLA’s)
• Must be customer-service oriented.
• Knowledge of basic building systems, HVAC, electrical, and plumbing.
• Excellent PC skills required. MS Word and Excel applications specifically. MS Access a plus.
• Knowledge and familiarity with Computerized Maintenance Management Systems (CMMS).
• Knowledge of building operations/maintenance and generally accepted building practices.
• Knowledge of blueprint reading and understanding of all types of architectural drawings.
• Ability to effectively organize information in logical and useful formats electronically.
• Ability to act independently and confidentially with little or no supervision.
• Ability to analyze situations and implement solutions independently.
• Ability to perform arithmetic calculations as required by the job.
• Ability to distinguish and manage confidential information, materials and conversations.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships in a diverse environment.
• Use of personal vehicle to travel to all current and future branches and offices in the greater North Bay area will be required on occasion.

Education/Experience

• A 2-year degree in business, procurement, or facilities management in combination with a combination of one - three years’ experience in facilities maintenance, program management, vendor management, or property management is desired. 
• Professional certifications in facilities maintenance, and/or property management can be combined with additional experience.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Teller with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

A Teller is responsible for:

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers. 
• Explain products and services to Members to meet their needs.  Cross-sells RCU and RCUSG products and services.
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
• Safeguard member information and ensure confidentiality by following established policy and procedures.
• Complete Members’ transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.

• Ability to count and balance cash.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, as well as a Target Benefit Plan, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Teller with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

A Teller is responsible for:

• Provide exceptional member service to all Members, volunteers, internal employees, and service providers. 
• Explain products and services to Members to meet their needs.  Cross-sells RCU and RCUSG products and services.
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance.
• Safeguard member information and ensure confidentiality by following established policy and procedures.
• Complete Members’ transactions accurately and efficiently using established policies and procedures.
• Balance cash, checks, and maintain proper documentation.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of basic math principles.
• Knowledge of basic financial institution products and services.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability and desire to work in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to count and balance cash.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability to work a rotating schedule which will include working on Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least six months experience in retail sales and cash handling experience.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Senior Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Senior Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Senior Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Senior Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Senior Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Senior Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Marketing & Campaign Specialist Who will be responsible for developing marketing campaigns for the Credit Union and RCU’s wholly-owned subsidiary RCUSG. This position will be primarily focused on our credit card (Visa) program area. Campaign work to include market research and analysis, writing/development of marketing program descriptions and plans, establishing goals, identification of target audience, segmentation of audience, data acquisition, working and collaborating with stakeholders, retaining agencies or working with in-house resources to develop marketing materials executing campaigns, and monitoring and reporting results. Executable marketing campaigns may include online or mobile ads, emails, direct mail, advertising, online marketing/website campaigns and content development, social media, newsletter articles, statement inserts, brochures, Member testimonials photos or videos and other marketing channels.

The Marketing & Campaign Specialist will be responsible for:

• Working closely with the Marketing Manager, initiating, managing, coordinating, developing, executing, monitoring & communicating all aspects of marketing campaigns & other assigned comprehensive projects; including working with stakeholders & agency partners.
• Will monitor the competitive landscape and recommend best practices to identify and drive new ideas. Incorporates market changes into methods and materials to ensure relevant marketing and communications to maximize impact.
• Developing & communicating campaign plans, bringing together key players, and using post promotional and ROI analysis to refine future projects for increased response rates and efficiency.
• Maintaining and developing The Redwood Group’s brands, ensuring effective and consistent use of the names, logos, and other representations of the companies both internally and externally.

Knowledge, Skills and Abilities

• Relevant experience and knowledge of current marketing techniques and practices and marketing campaign management.
• Credit card and/or financial services marketing experience.
• Knowledge of marketing principles, practices, rules, regulations, product guidelines and compliance requirements.
• Strong knowledge of list management and lead generation techniques.
• Strong knowledge and skills in technology including online marketing, websites, and SEO.
• Strong knowledge of diverse media available plus media evaluation & buying/placement experience.
• Ability to effectively plan and execute multi-step campaigns, projects and events.
• Highly Member-focused and service driven with demonstrated marketing program management & implementation experience.
• Ability to lead and work with cross-functional teams.
• Experience and strength in working with advertising agencies and vendor partners.
• Excellent organizational, project management skills and ability to prioritize, multi-task, successfully meet deadlines and achieve results.
• Strong attention to detail and demonstrated ability to ensure quality control.
• Ability to analyze situations and recommend solutions.
• Proficient in computer skills including Word, Excel & PowerPoint and strong knowledge of website and online tools and resources. Strong working knowledge of databases and target marketing, including Marketing Customer Information File (MCIF) and website Content Management Systems (CMS) preferred.
• Excellent communication abilities both verbally and in writing. Excellent command of the English language including grammar and punctuation.
• Strong team player with the ability to establish and maintain effective working relationships with a diverse group of people.

Education/Experience

Bachelor’s degree in Business, Marketing or equivalent education. Minimum 3-5 years previous marketing campaign and comprehensive marketing program planning, execution and monitoring/reporting experience required. Financial institution marketing and/or credit union industry experience strongly preferred. Ability to speak and write Spanish preferred.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage for both full and part-time employees, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union then apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Fraud Analyst:  Who will analyze and confirm fraud related transactions across multiple channels, for multiple products, using numerous and diverse systems and fraud tools to prevent fraud and mitigate loss. Partners with senior management in the preparation of risk assessments, including analyzing the costs, preparing historical data and trends, evaluating and reviewing performance metrics, and identifying gaps and evaluating other internal and external factors. Provide excellent service to all Members, volunteers, internal employees, and service providers.

As the Fraud Analyst you will:

• Review reports and potential fraudulent accounts for suspicious behavior, including online banking and unauthorized account access.

• Analyze fraudulent account behavior/transactions to determine root cause of losses and develop recommendations to prevent future losses.
• Analyze Member accounts to identify potential fraudulent operations, understanding the various systems and the corresponding information available, to ensure the appropriate evidence is obtained and documented.
• Support management decisions on other financial issues through analysis and creation of models showing possible financial impact in related scenarios.
• Communicate current fraud loss developments to manager and others through regular monitoring activity and tracking trends.
• Assist the Fraud and Security Manager in achieving established Fraud and Security goals.
• Plans and conducts in-depth analyses on a variety of comprehensive risk management issues and prepare result summaries and recommendations to reduce fraud exposure and losses, while maintaining cost effective and high level of service.
• Provide excellent Member service in line with desired Member experience, locating/contacting Members, and advising them of incidents and providing them with information/instruction as necessary.

Minimum Qualifications

Knowledge, Skills and Abilities

• Strong computer modeling and data mining skills.
• Excellent analytical, evaluation, communication and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to organize, prioritize and manage various projects concurrently.
• Solid understanding of banking and fraud threats, along with complex fraud analytics including the ability to spot financial irregularities or abuse.
• Proficiency with computer programs, including Excel, Word, PowerPoint, Databases (primarily Access), and fraud identification software.
• Strong database and spreadsheet skills as well as excellent mathematical and analytical skills required.
• Organize workflow efficiently, self-direct personal training needs and utilize available resources.
• Perform complex analysis, draw logical conclusions and make recommendations when needed.
• Act independently and confidentially with little or no supervision.
• Ability to distinguish and manage confidential information, materials and conversations.
• Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.

Education/Experience

Qualified candidate will have a combination of training and experience that would provide the knowledge and abilities listed above. This will include a Bachelor’s Degree in Accounting, Finance, or related business field, and a minimum of 3-years financial analysis experience. Experience in depository financial institution processes and procedures or similar experience is preferred.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

We are looking for an Auto Services Manager. This individual will

Develop, plan, organize, implement and manage the operations of RCU Auto Services (RCUAS) to meet the goals of the Auto Services division as well as support the strategies of the overall credit union. Researches, analyzes, develops and implements additional products and services for RCUAS and RCU. Develops and directs relations with other auto dealerships for auto brokering and manages and obtains inventory for sale at the auto dealership.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected. This cooperation is the foundation of Redwood Credit Union and one of the many reasons we were voted one of the Best Places to Work in the North Bay for the 9th year in a row by the North Bay Business Journal. 

As the Auto Services Manager you will be responsible for performing a variety of important management tasks in overseeing the Auto Services Center, which would include:

• Create, present, and secure approval of annual budget and goals for all products and services related to RCUAS/RCUSG.
• Manages financial performance relating to budget; spearheads necessary adjustments.
• Create reports for the RCUSG Executive Director and the RCUSG Board of Directors.
• Regularly communicate current and comprehensive information on RCUAS/RCUSG to the Executive Director and Board of Directors and gain approval of strategic initiatives through presentations and meetings.
• Ensure fulfillment of The Redwood Group Services Standards for exceptional Member experiences.
• Plan, develop, and deliver marketing programs to meet or exceed goals for quality leads from each distribution channel: Branches, Member service, website, Business Services, Consumer Lending, and Mortgage Lending.
• Visit RCU branches and departments to promote RCU Auto Services on a regular basis.
• Through taking an entrepreneurial approach, develop and execute a strategy for growth for RCUAS.
• Ensure RCUAS compliance with all applicable laws and regulations.
• Review and identify cost effective and efficient utilization of Auto Services resources to meet or exceed approved budgets through use of all available customer relationship management (CRM) tools and other resources.
• Participate in and contribute to Senior Staff and Strategic Committees.
• In conjunction with the accounting department, provide financial information to assist in the preparation of the RCU Auto Services and RCU Services Group financial statements and ensure the accuracy of the monthly and annual financial statements.
• Ensure vendor payments are being made in a timely manner and are being processed by RCU Auto Services through Quickbooks.
• Recruit, lead, coach, mentor, motivate, develop and discipline Auto Services staff. 
• Develop controls to monitor sales activities and performance of sales staff.
• Conduct daily meetings to disseminate pertinent information and discuss sales goals/results.
• Develop and implements sales training.
• Conduct performance evaluations and develop goals for RCU Auto Services staff.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of supervisory techniques and methods.
• Thorough knowledge and skill in running the day-to-day operations for an automobile business.
• Skill in the operation of personal computers with intranet and Internet access and office product software.
• Skill in the use of dealership and CRM software.
• Strong managerial, communication, negotiation, organizational, problem solving skills.
• Excellent understanding of consumer loan operating systems and the CUDL system.
• Skill in establishing relationships with the fleet divisions of automobile dealerships.
• Ability to manage financial information and have a basic understanding of financial statements.
• Ability to understand marketing concepts and work with marketing resources to design marketing programs.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relations with a diverse group of people.
• Ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to direct and supervise the work of others.
• Ability to analyze situations and recommend solutions.
• Ability to effectively research and report data.
• Ability to work nights and weekends, including some Saturdays, if necessary.

Education/Experience

A combination of education and experience equivalent to a Bachelors degree and eight years experience in automotive sales including two years supervisory experience.

Licenses and Certifications

• Ability to qualify for California DMV dealer’s license.
• Ability to obtain a California DMV vehicle salesperson’s license.
• Possess and maintain California driver’s license.
• Ability to maintain insurance on RCUSG’s Insurance policy.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Consumer Indirect Lending Loan Officer with a strong focus of providing outstanding service and the use of judgment and discretion in making lending decisions.  To coordinate and organize loan requests to ensure accurate and expeditious loan closings.   Work with management to develop and implement new products and services that will benefit the membership at RCU.  

The Consumer Indirect Lending Loan Officer will be the champion for:

• Analyzing loan requests and making decisions for loan approvals/denials/counter offers up to established board approved lending limits
• Performing immediate loan review for Auto and RV Dealers to obtain loan decision while member is present
• Processing Web-based applications and performing decisions up to established board approved lending limits
• Ensuring confidentiality and safeguarding sensitive member financial information
• Recognizing and proposing changes in the workflow to maintain maximum efficiency
• Counseling members on loan requirements and matters affecting the granting of loans
• Discussing loan options and programs that will benefit each member and ensure quality member service
• Recommending and suggesting a course of action to members that will help them qualify for a loan

Minimum Qualifications

• Thorough knowledge of personal computers with intranet and internet access and office equipment operation
• Thorough knowledge of an internet based loan origination software
• Thorough knowledge and understanding of consumer loan products offered by RCU
• Thorough knowledge of lending principles, practices, rules, regulations, and sales
• Knowledge of product guidelines and compliance requirements
• Ability to communicate effectively both verbally and in writing
• Ability to compose guidelines and procedures for new loan products
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact
• Ability to analyze situations and recommend workable solutions
• Ability to coordinate a variety of activities simultaneously and prioritize work
• Ability and desire to work in a team environment
• Ability to work a rotating schedule which will include working on rotating Saturdays

Education/Experience

A combination of education and experience equivalent to high school diploma, plus 5 years’ experience in the consumer lending industry. Thorough knowledge of auto finance industry preferred.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage, and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an Investment Advisor who will provide investment, retirement, and educational planning and advice to investment services’ Members in an assigned region. Recommend and execute transactions for investment products that match Members’ needs.

As an Investment Advisor you will:

• Maintain Securities Series 7, 6, 63, 65 and/or 66 and California Life/Health Insurance License.
• Provide exceptional customer service to all Member-clients.
• Call Members referred to the Investment Department by the branch and Member Service Center to set an appointment for an investment-needs meeting.
• Deliver annual review cards to assigned clients and provide regularly scheduled investment portfolio reviews.
• Handle routine customer inquiries; effectively work with the back-office support personnel at vendors and broker-dealer to ensure a high degree of quality service and customer satisfaction.
• Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.
• Executes trades for mutual funds, stocks, bonds, etc. as directed by client and/or CUSO Financial Services Office of Supervisory Jurisdiction (OSJ).
• Research and provide literature on requested investment products including stocks, bonds and mutual funds.
• Establish and maintain interactive and open communication with CUSO Financial Services and product companies.
• Provide branch and Member Service Center staff with pertinent referral and product training.
• Attend regular product and sales training meetings.
• Research and solve member problems and complaints in an accurate and timely manner.
• Prepares regular client mailings/calls for birthdays, holidays and other events as assigned.
• Complete all transactions within all NASD and credit union procedures and regulations.
• Research and repair all “Back to Rep” items.
• Complete daily, weekly and monthly sales blotters and tracking reports.
• Prepare and maintain complete and accurate client files as directed by CUSO Financial Services and RCU.
• Assist Financial Advisor in preparing for Client meetings, which include ensuring that supplies of prospectuses and approved advertising material are available.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial products and services.
• Knowledge of business or economics.
• Working and current knowledge of investment and insurance products.
• Working knowledge of the financial services industry.
• Excellent organizational and administrative skills.
• Excellent services skills.
• Skill in the operation of personal computers, investment related software and printers.
• Skill in the operation of modern office equipment
• Ability to be self-motivated and directed.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively work on the telephone to obtain investment information.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to effectively promote and sell credit union products and services.
• Ability to work weekends and travel to one mandatory conference.
• Ability to analyze situations and recommend workable solutions for Members.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to an associates degree and five years progressively responsible investment sales experience with a credit union, bank or investment company.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Call Center Representatives with experience working in a Call Center Environment and who have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Call Center Representative will be responsible for:

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Member's questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to members' questions through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Experience working in a fast paced Call Center Environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.