Careers

Are you wanting to work with sophisticated technology at a place that thrives on teamwork and collaboration? Are you passionate about Information Technology, community, and doing the right thing?

Look no further: Redwood Credit Union is looking for a QA Analyst that wants something more!

Working in a complex and sophisticated IT and Business environment (Financial Services), we are looking for an experienced QA Analyst who has a strong background of software development and QA processes, tools, and methodologies.

As the QA Analyst within our Remote Delivery Department, you will be responsible for a variety of tasks which would include:

• Develop, maintain, and execute test cases, plans, and processes in alignment with the project and/or organization’s standards and initiatives.
• Coordinate testing activities and results with development and project teams.
• Create, maintain, and continually improve a library of process specific regression tests.
• Estimate, plan, and coordinate testing activities, including participation and sign off.
• Follow best practices for defect tracking procedures including identification, documentation, tracking, and resolution.
• Manage and prioritize multiple testing efforts to provide the timely delivery of test results.
• Coordinate communication on issues between development, project management, and Member support.
• Mature and evolve test architecture through the evaluation and adoption of automation tools, techniques and practices.

Knowledge, Skills and Abilities:

• Strong analytical skills with excellent problem solving.
• Detail-oriented, organized, and independent with a persistent commitment to quality.
• Ability to focus and prioritize work based on deadlines and deliverables.
• Solid understanding of defect tracking systems and test management tools.
• Demonstrated knowledge of record-playback automated testing tools.
• Assist in the creation and implementation of new processes and procedures as required.
• Ensure accurate and current information as it applies to deliverables.
• Identify, track, prioritize, communicate and drive resolution of issues that may have an overall impact to success.

Education and Experience

• A combination of education and experience equivalent to a bachelor’s degree in computer science or closely related field including specific experience in software quality assurance.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 10 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Come join our team and work on interesting things that matter. Tell us why you think you are our new QA Analyst!

How does conducting and documenting complex financial analysis at a multi-billion dollar local financial institution pique your interest? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Senior Financial Analyst who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• World-class employee engagement scores
• Large Business of the Year

As the Financial Analyst within our Finance Department, you will be responsible for a variety of tasks which include:

• Supports the Assistant Manager of Finance and/or Controller in achieving established Finance Department goals.
• Plans and conducts in-depth analyses on a variety of comprehensive financial issues and prepares result summaries and recommendations to assist in managerial decision-making.
• Bonds and Investments – assist in the evaluation of investment options and strategies.
• Financial Reporting – prepare monthly (and periodically as requested) analytical schedules, graphs and variance analysis.
• Product and Service Costing – assist in the development and maintenance of Member and product cost tracking and profitability analysis system, and analysis/reporting schedules.
• Serves as a resource to RCU management and staff to help them better understand financial results and measurement systems as well as responding to report and analysis requests that have been properly approved.

Knowledge, Skills and Abilities

• Knowledge of accounting and financial statement analysis.
• Strong database and spreadsheet skills as well as excellent mathematical and analytical skills required. 
• Advanced knowledge and proficiency of various software programs including: Excel, Word, PowerPoint, and Databases (primarily Access).
• Experience with depository financial institution financial modeling and forecasting and analysis of line of business profitability is preferred.
• Proactively prioritize, meet goals, expectations and deadlines.
• Organize workflow efficiently, self-direct personal training needs and utilize available resources.
• Perform complex analysis, draw logical conclusions and make recommendations when needed.
• Proactively communicate clearly, in writing and verbally.
• Act independently and confidentially with little or no supervision.
• Distinguish and manage confidential information, materials and conversations.
• Establish and maintain effective working relationships in a diverse environment, including working with employees from other departments.

Additionally, the ideal candidate has:

• Qualified candidate will have a combination of training and experience that would provide the knowledge and abilities listed above.
• This will include a Bachelor’s Degree in Accounting, Finance, or other relevant field, and a minimum of three to five years’ of professional financial analysis experience.  
• Experience in depository financial institution processes and procedures or similar experience is preferred. 

Tell us why you think you are our new Financial Analyst!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Temporary Mortgage Loan Clerk who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 10 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Temporary Mortgage Loan Clerk that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Temporary Mortgage Loan Clerk at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Thorough knowledge of modern office administration techniques and methods.
• Skill in the operation of personal computers with Internet and intranet access and other office equipment.
• Skill in the use of word processing and spreadsheet software.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability to operate Internet based loan origination software.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to effectively operate a telephone system.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective work relationships within a diverse group of people including vendors and other Credit Union employees.
• Ability to analyze situations and recommend solutions.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a high school diploma or 1 year related experience in a customer service position.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 10 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Temporary Mortgage Loan Clerk!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire an Assistant Branch Manager as part of our award winning team at our Fourth Street Branch!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being an Assistant Branch Manager starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your duties as the Assistant Branch Manager are to include cultivating an effective sales and service culture by coaching branch staff and by recognizing and rewarding your staff for their achievements. You’ll also support the Branch Manager’s community involvement, volunteerism, and business development efforts by acting as an Ambassador of the organization at all times.

Additionally, you are to maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks, as well as conducting branch audits that ensures compliance with Redwood Credit Union policies and procedures. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As the Assistant Branch Manager, the ideal candidate also has:

• A combination of education and experience equivalent to an Associate’s degree in Business Administration, Accounting, Finance, or closely related field
• 4+ years financial services, operations and sales experience
• 2+ years in a supervisory role or capacity
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law

We want to hear from you and how you would make a great addition to our  Fourth Street Branch!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Redwood Credit Union is looking for an Accounting Clerk II who wants something more! As the Accounting Clerk II within our Accounting Department, you will be responsible for a variety of tasks which would include: 

• Assist with the Accounts Payable process.
• Responsible for the processing of all Domestic/International wires via appropriate channel.
• Reconciles the various General Ledger accounts associated with the Wire process.
• Places wire traces for problem situations and researches wire issues.
• Identify problems and create solutions when feasible.
• Ensure all wire information is correct including that ABA numbers are valid.
• Ensure timely and accurate recordings of expenses, income, assets and liabilities as assigned.
• Assist in the Month End close procedures as assigned.
• Knows all aspects of the Fixed Asset/Prepaid system processes and performs responsibilities as assigned.
• Performs various aspects of Credit Union Subsidiary Organization (CUSO) functions as assigned.
• Processes various Journal Entries as assigned.
• Submit and reconcile various assigned general ledger accounts.
• Recognizes and resolves discrepancies in general ledger accounts.
• Provides exceptional service to all Members, volunteers, internal employees and service providers.
• Performs stop payments.
• Assists in developing schedules relating to the Budgeting/Planning process.

Knowledge, Skills and Abilities

• Proficient knowledge of general accounting practices and principles.
• Proficient knowledge in MS Excel, MS Word and PowerPoint.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.

Education/Experience

• A combination of education and experience equivalent to a bachelor's degree in Accounting, Finance, Business or closely related field.
• 2 years’ Accounting experience.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 11 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Accounting Clerk II!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Mortgage Loan Processor who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 10 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Mortgage Loan Processor that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Mortgage Loan Processor I at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Knowledge of real estate principles, practices, rules, regulations and sales.
• Knowledge of investor guidelines and compliance requirements.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tact.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in and contribute to a team environment.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to a high school diploma, plus 1 to 2 years experience in mortgage lending industry or closely related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 10 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Mortgage Loan Processor!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Purchasing Agent that wants something more!

As the Purchasing Agent, you will be responsible for a variety of tasks which would include:

• Recommends, establishes and directs programs, policies, and procedures for the procurement of supplies, materials, equipment, and minor construction and professional services for the RCU.
• Analyzes performance and workload data and develops and implements procedural changes, new methods, or automated systems as appropriate, in order to increase efficiency and cost-effectiveness of purchasing services.
• Monitors the delegated purchasing authority granted to department representatives.
• Confers with RCU department heads to determine purchasing needs and legal requirements, and advises them of current technologies and procurement methodologies.
• Investigates and resolves complaints from departments about products and services and from vendors regarding bid protests and contract awards.
• Contracts for professional services within the monetary limits established by RCU.
• Coordinates the identification, distribution and disposal of surplus RCU property and disposes of it when authorized.

Knowledge, Skills and Abilities

• Considerable knowledge of: communications skills and data collection techniques for establishing sources of supply, product and vendor information; the modern principles and techniques of supervision and training.
• Ability to: manage systems; plan, organize, supervise, and review the work of purchasing; analyze requisitions and prepare product specifications and contracts; evaluate bids and make awards impartially and objectively;
• Establish and maintain effective working relationships with RCU departments, employees, sales representatives, and the public; analyze situations accurately and develop an effective course of action;
• Prepare written reports and maintain records;
• Communicate effectively and concisely both verbally and in writing.

Additionally, the ideal candidate has:

Certifications and Licenses

• Possession of a Certified Purchasing Manager (C.P.M.), Certified Professional Supply Manager (C.P.S.M.), Certified Professional Public Buyer (C.P.P.B.) or Certified Public Purchasing Officer (C.P.P.O.) or equivalent procurement certification desirable
• Must maintain a valid California Driver’s License at the appropriate level including special endorsements, to perform the essential job functions of the position

 Education/Experience

• Any combination of education, training, and experience which would likely provide the required knowledge and abilities:  Normally, this would include graduation from an accredited college or university with a Bachelor’s Degree, and three years of purchasing experience in a position comparable to Buyer. Purchasing experience in a private sector environment is preferred.

Tell us why you think you are our new Purchasing Agent!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire an Assistant Branch Manager as part of our award winning team at our Cloverdale Branch!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being an Assistant Branch Manager starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

Your duties as the Assistant Branch Manager are to include cultivating an effective sales and service culture by coaching branch staff and by recognizing and rewarding your staff for their achievements. You’ll also support the Branch Manager’s community involvement, volunteerism, and business development efforts by acting as an Ambassador of the organization at all times.

Additionally, you are to maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks, as well as conducting branch audits that ensures compliance with Redwood Credit Union policies and procedures. We love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As the Assistant Branch Manager, the ideal candidate also has:

• A combination of education and experience equivalent to an Associate’s degree in Business Administration, Accounting, Finance, or closely related field
• 4+ years financial services, operations and sales experience
• 2+ years in a supervisory role or capacity
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law

We want to hear from you and how you would make a great addition to our Cloverdale Branch!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Love what you do!

Redwood Credit Union is seeking a Temporary Mortgage Loan Officer I who cares about delivering an outstanding member experience and loves to say “yes” as often as possible. Redwood Credit Union has been voted by employees as one of Sonoma County’s “Best Places to Work” for 10 years running, was recently recognized as the healthiest credit union in the nation, and is known throughout the North Bay for incredibly strong community involvement through volunteerism, fundraising, and sponsorships. 

Our creed is “We love to help you succeed" and it spans all aspects of financial wellness, and particularly to mortgage lending. We are a top mortgage lender in the North Bay due to our outstanding loan programs, highly competitive pricing, and our “makes sense” underwriting guidelines. 

Look no further: Redwood Credit Union is looking for a Temporary Mortgage Loan Officer I that want something more!

Doing the right thing for our Members is fundamental to how we run our business. As the Temporary Mortgage Loan Officer at Redwood Credit Union, you’re a part of an award-winning team whose combination of competitive programs, pricing, outstanding service levels, and an empowering work environment are unmatched.

Knowledge, Skills and Abilities

• Knowledge of basic residential mortgage loan products.
• Knowledge of real estate principles, practices, rules, and regulations.
• Knowledge of secondary market investor guidelines and compliance requirements.
• Skill, aptitude, and interest in sales.
• Skill in the operation of office equipment and personal computers with Internet access.
• Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union employees.
• Ability to act independently and confidentially, using discretion and tract.
• Ability to analyze situations and recommend workable solutions.
• Ability to coordinate a variety of activities and prioritize work.
• Ability and desire to work in a team environment.

Additionally, the ideal candidate has:

A combination of education and experience equivalent to high school diploma, plus 3 years’ experience in the mortgage industry or closely related field.

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 10 years in a row
• Voted Best Company to do Business With in Sonoma County 4 years in a row
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• Competitive compensation and fantastic benefits package
• World-class employee engagement scores

Tell us why you think you are our new Temporary Mortgage Loan Officer I!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

We are looking for part time Call Center Representatives (up to 25 hours per week), with experience working in a Call Center Environment and that have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties. These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services.

As Call Center Representatives, you will be responsible for a variety of tasks which would include:

Service

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly.
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Members' questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to Members' questions through oral and/or written communication, or by directing them to
  the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Sales

• Attain individual and departmental goals and objectives as established in the MSC performance standards.
• Cross-sells Credit Union products and services.

Support

• Post and balance daily work and maintain proper documentation.
• Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
• Compile data and complete work related to departmental reports.
• Maintain files, post records, make and check routine calculations.
• Perform all functions in a security conscientious manner.

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you looking for a job you can love? Do you have a passion for marketing and graphic design? If this sounds like a perfect match for you and you’re looking for a successful, local company that:

• you can believe in
• authentically does right by our customers (we call them Members)
• is engaged and supportive of our community and the environment
• is voted Best Place to Work 10 years in a row

This could be the perfect opportunity for you!

Redwood Credit Union is a large, full-service, local and trusted community credit union founded in 1950. As a financial cooperative, we're focused on people, not profits. And, we love to help people succeed.

Our exciting opportunity for a Marketing & Graphic Specialist is based out of our headquarters on Cleveland Avenue in Santa Rosa and it’s an important part of our Marketing team. Our Marketing Department is full of engaged and experienced marketers who love to have fun and are passionate about our Members, our communities and supporting the success of our organization.

Here's what you get to do:

• Performs as in-house graphics/desktop publisher and production specialist for Redwood Credit Union and its subsidiaries, responsible for designing and producing a wide range of marketing and promotional materials including advertisements, online and website graphics, flyers, branch signage and retail merchandising materials, posters, newsletters, statement inserts, brochures, ATM screens and a variety of other collateral and marketing materials. Acts as a mixed-media specialist for the Redwood Group; assisting departments with a diverse array of in-house graphic design, video production, digital presentations, photography and desktop publishing projects, as needed.
• Work with other members of the marketing team on the development of new Member testimonial photographs to be used in a wide variety of ads, organizational publications, videos and slideshows.
• Provides and/or drives creative, branded direction that communicates authentic Member stories and their experiences. Performs post-production.
• Works closely with the Marketing and Online Specialist on online/digital efforts, and supports the Marketing & Graphics Specialist for online/web/mobile and email efforts.
• Supports the branch and ATM merchandising program which includes all Point of Sale (POS) materials, merchandising and sign programs of all new branches, as well as the re-merchandising of existing branches. Manages vendor relationships and oversees the installation of merchandising hardware and collateral. Also supports the Branch Liaison program.
• Coordinates Member newsletters and inserts, including creating project plans, driving effective communications, ensuring a quality and timely production and coordination with Marketing Department staff and key stakeholders. Responsible for excellent vendor, budget and time management.
• Acts as a key player in maintaining the integrity of the Redwood Group’s brands, ensuring effective and consistent use of the names, logos, and other representations of the organizations both internally and externally.

The experience we’re looking for:

• Excellent demonstrated knowledge, experience and skills in marketing material design, graphic design, desktop publishing, production, print and online/digital production, video, digital software, website content management systems and graphic production, communication techniques/practices, and general production of marketing materials.
• Excellent ability to communicate effectively both verbally and in writing. Must have strong command of the English language including grammar and punctuation.
• Excellent project management skills and demonstrated ability to consistent achieve deadlines on time and in a quality manner.
• Excellent organizational skills and ability to prioritize and successfully manage multiple tasks and deadlines simultaneously.
• Demonstrated ability to execute efficient marketing efforts on defined budget. Must have ability to achieve assigned budget and track and monitor expenditures.
• Highly proficient in desktop publishing and graphic design software and computer skills including Photoshop, InDesign and Adobe software, website content management systems, video software, social media, online graphics, PowerPoint, Word, and Excel.
• Strong attention to detail and demonstrated ability to ensure quality control.
• Ability to analyze situations, foresee and solve problems, and recommend solutions.

Additionally the ideal candidate will have:

• College degree strongly preferred, however, a combination of education and experience equivalent to 4-year college degree in Business/Marketing or closely related field.
• Minimum of one - three years of specific job related experience will be considered.
• Certification in desktop publishing and/or graphics a plus.
• Minimum high school degree/GED.
• Knowledge of financial institution marketing and/or credit union industry a plus.
• Bilingual/Spanish speaking abilities a plus.

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire a Floater Teller as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a traveling branch specialist (Floater Teller) at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

You will primarily be employed to cover/travel to designated branch locations in the event of a staffing crisis that results from employee illnesses, medical leaves, or resignations/terminations.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Floater Teller, the ideal candidate also has:

• The ability to travel throughout the North Bay
• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Floater Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? How about working for an organization whose commitment to the community and its Members are evident in all that they do? Look no further: Redwood Credit Union is looking to hire Tellers as part of its award winning team!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Furthermore, we are committed to the ongoing career development and success of our staff, with an educational reimbursement program and promotional opportunities that abound! Join a company where its key investment is who they hire: YOU!

Being a Teller at Redwood Credit Union is about something more: you build relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our Members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our Members, employees, and communities.”

From making a withdrawal to purchasing a car, buying one’s first house to planning for retirement – and anything in between – we love to help our Members succeed, and it starts by hiring people impassioned by serving the best interests of others!

As a Teller, the ideal candidate also has:

• A combination of education and experience equivalent to a high school diploma
• 6+ months experience in a retail sales / cash handling environment
• Strong multitasker and collaborator who prefers to work in a team environment
• An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Teller team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

Are you passionate about providing great service and doing the right thing for your customers, staff, and community? Do you thrive in a fast paced environment where energy, enthusiasm, and authenticity are the key to success? Look no further:

Redwood Credit Union is looking for an Area Branch Manager to lead our already stellar, award winning team based out of San Francisco!

We’re a great place to work and widely recognized as a leader in the financial services industry, with accolades that include:

• Voted Best Places to Work in the North Bay 10 years in a row (and running!)
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Healthiest Credit Unions in the USA, rated by Glatt Consulting
• World-class employee engagement scores

Being the Area Branch Manager starts by building strong relationships that are founded on people, cooperation, service, and trust – and it is fundamental in how we distinguish ourselves in the financial services industry.

Branch Leadership

As a leader in our branch network, you’ll serve a critical role in the mentorship you provide to staff, in the relationships you build within our communities, and in how our Mission, Vision, Values, Service Standards, and Brand promise are all delivered.

Member Value of our Services

We think outside the box and challenge what traditional financial services look like by providing superior products that are truly one of a kind, coupled with service that is out of this world! We inspire others through our acts of stewardship and by embracing the credit union philosophy of “people helping people” in all that we do. We love to help our Members succeed, and it shows.

Your Role as the Area Branch Manager

As the Area Branch Manager, you will establish and maintain key business relationships within the community, while identifying and driving additional opportunities through continued community involvement and business development efforts. As opposed to traditional Branch Management roles, this is one that is largely focused on community involvement, establishing new relationships, and helping to grow the Branch, the Organization, and the Brand through effective and meaningful strategies.

You will also act as a Sales Coach for your team, cultivating an effective sales and service culture by mentoring branch staff and by recognizing and rewarding them for their achievements.

While you will oversee the day-to-day operations of the branch, including providing leadership and support to the San Francisco team, this is a great opportunity for a proven and successful Branch Manager to expand upon their skill sets through a unique role that is people-focused and results-driven!

As the Area Branch Manager, the ideal candidate also has:

• A combination of education and experience equivalent to a Bachelor’s degree in Business Administration, Accounting, Finance or closely related field
• 4+ years experience in management of financial services, sales, or operational management
• Ability to obtain and maintain registration with the National Mortgage Licensing System and Registry in compliance with the requirements of Federal Law

We want to hear from you and how you would help to lead our San Francisco team as the Area Branch Manager, taking member service and relationship building to a whole new level!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer

How does providing Member-Clients with investment, retirement, and educational planning and advice at a multi-billion dollar local financial institution pique your interest? Wanting to work at a place that refers to “Service” not as a colloquialism, but rather as a daily motto and mission? Look no further: Redwood Credit Union is looking for a Financial Advisor who wants something more!

Why should you be interested in becoming part of the team? Well, we’ve got more awards than we can fit on the shelf, including:

• Healthiest Credit Union in the USA, rated by Glatt Consulting
• Voted Best Places to Work in the North Bay 10 years in a row
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Located in Santa Rosa: the heart of wine country! (1 hour north of San Francisco)
• World-class employee engagement scores
• Large Business of the Year

Building strong relationships with clients, broker-dealers, internal staff, and other community partners, you will be part of the award winning Wealth Management team at an organization which has over 450 million dollars in assets under management.

Furthermore, with your in-depth knowledge of financial planning and investments, in addition to your client-centric service philosophy, you will coordinate, communicate, advise, and execute credit union Member’s long term financial needs. Covering specified branches, Financial Advisors have the opportunity to partner with branch staff in order to identify those Members in need of help. Your individual focus on your clients and their needs for financial products and services will be conducted at the highest level of integrity and genuine care for your clients’ financial success.

Additionally, the ideal candidate has:

• A combination of education and experience equivalent to an Associate’s degree in a closely related field
• 4+ years of progressively responsible investment sales experience with a credit union, bank or investment company
• Licensed for Securities Series 7, 6, 63, 65 and/or 66 and California Life/Health Insurance

Tell us why you think you are our new Financial Advisor! We are excited to hear how your skills, experience, and vision contribute to this team!

Service ~ Trust ~ People ~ Cooperation
We are an Equal Opportunity Employer