Careers

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams. We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation.

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an Assistant Branch Manager.  To coordinate and administer the day-to-day operations of a small, medium or large branch office. Provide support to the Branch Manager’s vision and leadership to branch personnel.   Demonstrate and ensure quality Member service.

As an Assistant Branch Manager you will:

• Schedule staff to ensure superior Member service and branch needs are met.
• Maintain the efficient day-to-day operations of the branch by ensuring completion of daily operational tasks.
• Research Members’ inquiries and respond accordingly.
• Conduct branch audits and ensures compliance with Redwood Credit Union policies and procedures.
• Ensure the balancing of all cash and negotiable items in the branch.
• Ensure new or changed procedures are incorporated in department functions.
• Perform teller transactions when needed and reconcile cash nightly.
• Open new accounts, process loan applications, approve loan applications, and fund loans, as needed.
• Safeguard Member information and ensure confidentiality by following established policy and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Thorough knowledge of modern sales management principles, practices, and techniques.
• Thorough knowledge of branch operations policies and procedures.
• Skilled in the operation of office equipment including PC with word processing and spreadsheets software, intranet, and Internet access.
• Strong leadership and problem solving skills.
• Ability to communicate effectively verbally and in writing.
• Ability to organize, prioritize, and manage multiple tasks and deadlines simultaneously.
• Ability to work and act independently and confidentially, using discretion and tact.
• Ability to direct and supervise the work of others.
• Ability to influence and motivate others.
• Ability to analyze situations and recommend workable solutions.
• Ability to effectively research and report data.
• Ability to distinguish and manage confidential material and information.
• Ability to attend morning and evening meetings and events.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability and desire to work in a team environment.
• Demonstrated ability to cross-sell financial services products.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to an associates degree in business administration, accounting, or closely related field and four years financial services, operations and sales experience including two years as a supervisor.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

Service ~ Trust ~ People ~ Cooperation

Bilingual Candidates Encouraged to Apply

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Member Service Representative with a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Member Service Representative will be responsible for:

• Providing excellent service to all Members, volunteers, internal employees, and service providers.
• Cross-selling RCU and RCUSG products and services.
• Opening accounts and matching Member needs to RCU and RCUSG products and services.
• Determining the appropriate loan products to meet the Member(s) needs.
• Obtaining information from Member to complete loan applications; examining and collecting proper loan documents.
• Completing loan-funding processes and recommending additional products or services to meet Member needs.
• Researching Members questions, problems, and complaints and responding with accurate information.
• Safeguarding member information and ensuring confidentiality by following established policies and procedures.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of financial institution products and services, including loans.
• Thorough knowledge of personal computers with internet/intranet access and office equipment operation.
• Skilled in counting and balancing cash.
• Skilled in the operation of office equipment including personal computers with Internet and intranet access.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to identify errors and make corrections.
• Ability to effectively cross-sell products and services using a needs-based sales approach.
• Ability and desire to work in a team environment.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma, and at least two years experience in retail sales and/or financial institution experience, including prior team leadership.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.  

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union then apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Quality Assurance Auditor:  Who will ensure that funded loan documents and loan quality is consistent with RCU policies, procedures and applicable regulations. Verify the completeness and accuracy of lending information after loans have been funded. Manage remediation of discrepancies through contact with branch personnel and related individuals. Participate in identifying long-term solutions to increase the soundness and integrity of RCU’s loan program.

As the Quality Assurance Auditor you will:

• Audit Loans for completeness of documentation, accuracy, ensuring that all stipulations have been met, and appropriate loan documents are complete.
• Audit Consumer Loans for underwriting quality, including credit and income analysis, income verification, and Members’ ability to pay, as well as vehicle values, interest rates, and pledge records for completeness and accuracy.
• Verify that loans meet all RCU policies and guidelines and report on significant loan quality trends.
• Identify transaction components that indicate a potential for fraud and perform sufficient investigative work to resolve issues that are identified.
• Communicate with branch staff and managers regarding incomplete loan files, and loan errors.
• Based upon audits, reviews and investigative work make recommendations to lending policy and processes that will benefit the soundness of RCU’s loan portfolio and profitability.
• Monitor loan change reports for accuracy, including due date, interest rate, credit limit, collateral code, ECOA code, and payment changes.
• Review high-risk loan categories such as first payment defaults analyzing for fraud trends or underwriting weaknesses that may result in future losses to the credit union.
• Ensure that all loan changes meet RCU policy and guidelines and are properly documented.

Minimum Qualifications

Knowledge, Skills and Abilities

• Advanced knowledge of consumer lending products and processing policies, underwriting guidelines, documentation and legal requirements needed to evaluate current lending practices 2-4 Years of experience in creating and implementing lending policy with a focus upon regulatory compliance.
• Ability to produce and comprehend complex Excel reports capable of tracking trends, variances and exceptions. 
• Skill in the operations of personal computers, including spreadsheet, word processing software, Internet and intranet, loan origination software and office equipment.
• Effective interpersonal, communication, organizational and analytical skills.
• Ability to coordinate a variety of activities simultaneously and prioritize workload appropriately.
• Ability to distinguish and process confidential material and information with discretion.
• Strong orientation to details.

Education/Experience

A combination of education and experience equivalent to a high school diploma and six months to two years experience in a financial institution, including Consumer Lending knowledge.  Undergraduate degree strongly preferred.  Minimum 2-4 years underwriting experience in either mortgage lending or consumer lending or equivalent.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Call Center Representatives with experience working in a Call Center Environment and who have a strong focus of providing outstanding Member Service by performing a variety of Member Service duties.  These duties are associated with teller transactions, opening new accounts, loan transactions and cross selling Redwood Credit Union products and services. 

The Call Center Representative will be responsible for:

• Answer the telephone within established performance and service guidelines.
• Complete phone transactions accurately and quickly
• Disseminate and provide education of lending, CUSO and membership information to members.
• Respond with accurate information to Member's questions or transfers them to the appropriate department or person for further assistance.
• Research Members' problems and complaints and respond with accurate information to members' questions through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
• Deliver excellent Member service by implementing Credit Union policy and departmental procedures, and following RCU service philosophy and standards.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of modern office methods, practices and procedures.
• Skilled in operations of personal computer with Internet and Intranet access in a Windows environment.
• Experience working in a fast paced Call Center Environment.
• Demonstrated Member service skills.
• Ability to cross-sell products and services to meet Member needs.
• Ability to make mathematical computations.
• Ability to type 40 words per minute.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Auto Sales Advisor to assist Redwood Credit Union Members by researching, locating and selling new, used and brokered vehicles that meet the Members vehicle needs.  The Auto Sales Advisor will also ensure that the Members are properly protected by offering them mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.

The Auto Sales Advisor will be responsible for:

• Calling Members referred to the Branches, by the Member Service Center or other referrals to set appointments.
• Researching, recommending, locating and selling brokered new and used vehicles, as needed.
• Comparing different vehicles to facilitate the member’s purchase of their desired vehicle.
• Meeting with Members to research and analyzing their desired vehicle(s).
• Organizing and arranging timely transportation for brokered vehicles.
• Evaluating and recommending appropriate financing for Members when needed.
• Preparing paperwork for the sale of the vehicle and the loan.
• Arranging installation of aftermarket items purchased by Members in a timely manner.
• Selling mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.
• Collecting trade-in titling documents and obtaining loan payoff information.
• Gathering member information for submission of loan applications.
• Collaborating with the Sales Manager to provide trade-in pricing.
• Ensuring maximum flexibility to assist in a variety of functions as necessary.
• Ability to qualify for DMV Salesperson License.
• Maintaining a valid California Driver’s License.

Minimum Qualifications

Knowledge, Skills and Abilities

• Knowledge of types and accessories on automobiles.
• Excellent services skills.
• Skill in the operation of personal computers with office software and printers.
• Skill in the operation of modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively sell automobiles and/or other vehicles.
• Ability to process vehicle sales paperwork.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and knowledge to sell automobile accessories, mechanical break down warranties, guaranteed auto protection (GAP), and Perma Plate
• Ability and desire to work in a team environment.
• Ability to research and locate new and used automobiles.
• Ability to analyze situations and recommend workable solutions for Members.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to work a rotating schedule which will include working on rotating Saturdays.

Education/Experience

A combination of education and experience equivalent to a high school diploma and four years automotive sales, bank or credit union experience.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) plan with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for an SEO & Web Analyst. Who will be responsible for reporting and analyzing website Search Engine Optimization (SEO) rankings to help RCU optimize site visitor experience and usage. The SEO & Web Analyst will develop and maintain RCU’s knowledgebase system (ASK RCU) in the internal and external online channels, as well as engage subject matter experts for knowledge article contribution and verification.   By working with the data gathered about the online visitor experience, the SEO & Web Analyst will constantly improve organic search efforts for RCU’s web presence.  This includes modifying and updating internal and external sites, performing analyses based on usage analytics and providing actionable recommendations. Collaborate with Marketing, IT, Compliance, RCU Senior Staff, vendors and others to help ensure the maximum

effectiveness, impact, and results from The Redwood Group’s online delivery channels.

As an SEO & Web Analyst you will:

• Analyze website data and provide insight, including development, execution and improvement of action plans
• Create effective usage reporting and dashboards
• Ensure data integrity and site analytics
• Support the Remote Delivery Team in the implementation of online content and knowledge for internal (Intranet) Staff sites as well as public facing sites
• Author new knowledge articles; edit existing knowledge articles for increased usage, and sunset out of date knowledge articles.
• Review for usability, curate and collaborate with partners to revise, source and where necessary create content for RCU Online channels
• Promote and deliver best practices in SEO and usability within the site/style guidelines
• Manage continuity online whenever possible , ensuring consistent messaging and advocating for exceptional online experiences
• Position RCU as the first choice in financial services through web searches and knowledge management systems in the markets it serves
• Make regular web based updates in response to internal/Staff work (Track-it) requests ranging from large scale updates and revisions to routine changes within deadlines

Minimum Qualifications

Knowledge, Skills and Abilities

• Superior analytical and quantitative skills; thirst for data and information that leads you to continually search deeper for answers.
• Demonstrated ability to generate innovative insights from rigorous analysis and influence business strategies and results.
• Versed in SEO best practices to optimize traffic, page views, site “stickiness” and visitor (user) experience.
• Familiar with UX concepts, design, and best practices
• Team player. Ability to work with multiple cross-functional groups, including business & technical teams.
• Excellent oral and written communication skills. Exposure to and know-how of Knowledge Management frameworks and concepts
• General knowledge of JavaScript, CSS3, HTML5, XHTML, Java, .Net and Python as well as web content management systems like Sitefinity a plus.  Demonstrated ability to update/modify websites.  
• Ability to create or modify web-based graphics consistent with the RCU brand using software programs such as Dreamweaver, Fireworks, and Photoshop
• Financial Services experience beneficial but not required

Education/Experience

Bachelor’s Degree and 1-3 years of work experience required. Demonstrated usage of full Google Analytics toolset and additional Web metrics tools experience helpful but not required. Knowledge of best practices for organic search engine optimization including search engine spiders and search engine ranking factors required. Candidate must have a working knowledge of content management systems and familiar with the knowledge management lifecycle.

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD. 

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.

Exceptional Service ~ Exceptional People

The Redwood Credit Union Story

RCU has been serving the North Bay communities with quality financial services since 1950. One visit to RCU, and you will quickly sense and experience our passion for serving others.

We have grown to become the 64^th largest credit union in the United States, with offices located throughout the Northern Bay Area of California.  We are a full service financial institution, assisting Members and small business owners with achieving their financial goals and dreams.  We are proud to offer a work environment focused on our key values of Service, Trust, People and Cooperation. 

Would you like to work for a trusted organization that values its employees?  A RCU career is a journey that starts with a positive, productive, and engaging workplace where employees are valued and respected.

We are looking for a Payroll Specialist:  This person will be responsible for processing and managing all administrative payroll functions and related activities including processing biweekly payroll for 400+ employees, maintaining payroll-related records, processing voluntary and involuntary deduction requests, entering accounting transactions and documenting procedures. Additional responsibilities include processing recurring payroll reports, preparing special payroll reports for management, and providing operational support to the Accounting team as deemed necessary.

The Payroll Specialist will:

• Maintain the payroll processing function to include managing employee payroll/timesheet records, reviews input for completeness, ensures payroll systems are correctly updated in a timely fashion, maintain centralized payroll/HR records, and oversees distribution of paychecks. Takes initiative to ensure excellent service to employees.
• Relies on extensive experience and judgment to plan, accomplish goals and performs a variety of tasks.
• Ensures employee and HR change requests are correctly updated in the Payroll system to include changes in wages, tax status, withholdings, deductions, direct deposit and all other aspects pertaining to miscellaneous changes.
• Processes terminations, leave buyout, out of sequence paycheck conditions, paycheck advance reimbursements, and involuntary deductions such as employee levies and garnishments.
• Maintains the E-Time database to include setting up accounts, add/edit/delete employees, resetting passwords, special pay codes, etc.
• Organizes, reviews and submits forms as appropriate associated with federal, state and local authorities, such as W2’s and compensation records for the Department of Labor.
• Investigates and resolves questions and discrepancies in paychecks.
• Automate recurring payroll management reports and develop new recurring reports as requested by Accounting/Finance, ERD and RCU management.
• Oversees the employee incentive program (EPIP)/Merit process and makes appropriate recommendations to mangers.

Minimum Qualifications

Knowledge, Skills and Abilities

• 4+ Years experience with Payroll Systems. ADP Payroll experience preferred.
• Extensive knowledge of general accounting practices and principles.
• Automated timekeeping software and report generation, E-Time experience preferred.
• Intermediate knowledge of Microsoft Excel, Word and PowerPoint.
• Intermediate knowledge of Access a plus.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• High degree of discretion required ensuring employee privacy.

Education/Experience:

A combination of education and experience equivalent to a Bachelor’s degree and/or processing and managing payroll in either an Accounting or Human Resources department of 5+ years..

At RCU you will be professionally challenged and rewarded for your contributions.  We offer highly competitive compensation and benefits.  Our benefit offerings include medical, dental, vision, and prescription coverage and a generous Paid Time Off program.  In addition, we offer a 401(k) with a generous company match, life insurance, and LTD/STD.

Service ~ Trust ~ People ~ Cooperation

We are an Equal Opportunity Employer

If you are interested in this career opportunity with Redwood Credit Union, apply now.