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With a passion for service at the core of our existence, our commitment to assisting our Members, employees and communities in achieving their financial goals and dreams is simply who we are and what we are here to do.
As a financial cooperative, the interests of our Member-Owners come first. Our commitment to providing you with the highest quality service is evidenced in our organization’s mission and values and in everything we do.
Together, we are committed to providing exceptional service to you, our Members, and each other.
We will create a positive and professional connection with you and build the foundation for our on-going relationship. We believe a friendly, open and enthusiastic demeanor will lead to strengthening our relationship with you.
We will value your trust and exhibit mutual respect in every interaction. We will listen to your needs and utilize all of our knowledge and resources to provide sincere recommendations for enhancing your financial well-being.
We will focus each day on serving you with our undivided attention. Your requests will be met with a managed urgency and a sincere appreciation for your time and valued business.
We will ground our decisions in honesty, integrity and cooperation. We take ownership in every contact you have with our organization and strive to provide you with the best possible service experience.
We will act as ambassadors at all times, because we know that our actions and interactions with you and within the communities we serve are a reflection of us. We will carry this through in everything we do.
We will maintain your confidentiality and remain committed to doing everything possible to secure your information in our systems, processes and procedures, and to educate you on ways to protect your identity, privacy and confidential information.