Blog Details

News & Notes

Protecting Your Privacy and Security

Jun 11, 2018

A Message from the President & CEO


Brett MartinezPartnering with you to protect the privacy and security of your personal and account information is a commitment we take seriously. We never sell or share your information, and we take extensive, proactive measures to ensure our systems and technology are secure.


You can be confident it’s safe to use technology to access your RCU accounts and perform transactions. Our credit and debit cards are chip-enabled to further protect you from fraud, and with our Zero Fraud Liability Guarantee, you are not responsible for fraudulent transactions you didn’t authorize.


We’re continually adding and improving tools to give you greater control over your accounts, including new automated text fraud alerts for your credit and debit cards. This allows us to contact you quickly if we suspect fraud, and allows you to confirm or reject a suspicious transaction.


We also provide opportunities for you to securely dispose of old financial documents and other confidential paperwork at our annual Shred-a-Thons (see sidebar for more information).


I encourage you to play an active role in protecting your accounts, as well – here’s how:

  • Keep your contact information current on your accounts so you can be assured you receive important communications from us when fraud occurs.
  • Sign up for account alerts in online or mobile banking—this is a simple and easy way for you to be alerted about activity on your account.
  • Monitor your accounts online or on your statements, and let us know immediately if you find suspicious transactions on your account.
  • Visit our security center at to learn more about current scams and protecting yourself from fraud and identity theft.

Thank you for partnering with us for security, and for allowing us to serve your financial needs.



Brett Martinez

President & CEO

  • Redwood Review
  • CEO Message

Join RCU Today

RCU Logo


Get started now

Join Now 

If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

Redwood Credit Union serves anyone living, working or owning a business in California’s Northern Bay Area, which includes the counties of Sonoma, Marin, Napa, Mendocino, Lake, San Francisco, Contra Costa and Solano. We look forward to serving you!

Choose Account Type

RCU Logo


Choose the Type of Account You Wish to Open

Personal       Youth


If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

Login Help

Need Help Logging in to RCU Online?

If you’ve forgotten your RCU Online banking Username, password, or other login information, follow the directions below to get help now.

Sign up today for RCU Online banking.

enroll now

Still need help?

Contact our Member Service Center at 1 (800) 479-7928, Monday through Friday from 7am to 8pm or Saturday from 8am to 5pm PST.