A Message from the President & CEO
Partnering with you to protect the privacy and security of your personal and account information is a commitment we take seriously. We never sell or share your information, and we take extensive, proactive measures to ensure our systems and technology are secure.
You can be confident it’s safe to use technology to access your RCU accounts and perform transactions. Our credit and debit cards are chip-enabled to further protect you from fraud, and with our Zero Fraud Liability Guarantee, you are not responsible for fraudulent transactions you didn’t authorize.
We’re continually adding and improving tools to give you greater control over your accounts, including new automated text fraud alerts for your credit and debit cards. This allows us to contact you quickly if we suspect fraud, and allows you to confirm or reject a suspicious transaction.
We also provide opportunities for you to securely dispose of old financial documents and other confidential paperwork at our annual Shred-a-Thons (see sidebar for more information).
I encourage you to play an active role in protecting your accounts, as well – here’s how:
- Keep your contact information current on your accounts so you can be assured you receive important communications from us when fraud occurs.
- Sign up for account alerts in online or mobile banking—this is a simple and easy way for you to be alerted about activity on your account.
- Monitor your accounts online or on your statements, and let us know immediately if you find suspicious transactions on your account.
- Visit our security center at redwoodcu.org/security to learn more about current scams and protecting yourself from fraud and identity theft.
Thank you for partnering with us for security, and for allowing us to serve your financial needs.
President & CEO