Recently, there has been an increase in fraudsters impersonating financial institutions by calling their cardholders and claiming to be from the fraud department. These scammers may pretend to have information
about you or your account and may ask for information such as the PIN for your credit or debit card.
Sometimes these people will send you a message on Facebook, Instagram, etc. and claim they will deposit money into your account. Or they may state they’re looking for a relationship. They will usually ask for money or the login information for your
online banking or mobile app.
Fraudsters are constantly changing their tactics, so it’s important to keep on top of current scams. Once you know what to look for, you’re more able to evade these situations. Here are four ways to avoid being scammed:
Don’t trust caller ID. Scammers can spoof a phone number, so it looks like they’re calling you from a legitimate number. If you’re not sure it’s a legitimate call, don’t give the person on the phone any information.
Hang up and call your financial institution at their official number (which can be found on their website).
Never give out your password or PIN. We will never ask for the PIN on your credit or debit card, or for the password to your online banking or mobile app. If someone asks for this information, do not give it to them. Instead,
hang up or stop messaging them immediately, and notify us.
Keep your account information up to date. Help us get in touch with you by providing us with your mobile number and keeping all contact information up to date. It’s also helpful to review your account activity regularly, and to
turn on account alerts so that you can be alerted to unusual activity on your account right away. If you see a transaction that doesn’t make sense, notify us immediately.
Stay alert to red flags. Knowing the common tactics fraudsters use helps you identify when something seems fishy. Some common themes scammers use are:
- Pressuring or trying to guilt you into sending them money.
- Threatening you with law enforcement action or a loss in government benefits.
- Asking you to purchase gift cards and providing those as a form of payment.
- Overpaying for a purchase and asking you to send them money back.
- Sending a check that’s written from a company that is different from the one they claim to be from.
Now that you’re armed with good information, share it with your family, friends, and community to help keep them safe too!