RCU takes extensive measures to protect the security of your accounts. Despite our best efforts, fraud can occur.
If you believe you’ve been a victim of account fraud or identity theft, please contact us immediately.

Account Protection

You can take an active role in monitoring and protecting your account using these tools and tips:

• Alerts: Use RCU’s Online Banking to sign up for free instant emails about your account activity 
• eStatements: Review all transactions on your account with RCU’s free eStatements 

Reporting Fraud

During business hours: 1 (800) 479-7928

After-Hours Fraud Reporting and Authorization Issues

Visa Debit Card:         1 (800) 479-7928
Visa Credit Card:        In the U.S. – 1 (888) 918-7313
Outside the U.S. – 1 (727) 299-2449 (You may call collect.)

Reporting Email Abuse or Suspected Phishing Attempts 

Have you received a suspicious email? Or do you believe you’ve been contacted by us but you’re suspicious of the email’s origin? Please forward a copy of the email or Phishing website to fraud@redwoodcu.org. If you have other questions, please call us at 1 (800) 479-7928 or (707) 545-4000.

If you’re concerned that you’ve been a victim of identity theft, contact Redwood Credit Union first and then take these steps:

1. Contact the fraud departments at the major credit bureaus below. Request a “Fraud Alert” status be placed on your file and ask for free copies of your credit report.
   • Equifax, 1 (800) 525-6285
   • Experian, 1 (888) 397-3742
   • TransUnion, 1 (800) 680-7289
2. Contact the financial institution where you hold accounts or loans that you believe have been compromised.
3. File a report with your local police department.

Please read more about our privacy policy about how Redwood Credit Union and RCU Services Group use your personal information.

Are my account balances insured, and if so, for how much?

Redwood Credit Union's deposit accounts are federally insured by the NCUA for a minimum of $250,000. However, insurance can often be increased depending on the way an account is structured.

Below are examples of the insurance provided for various types of accounts:

• Individual accounts without a pay on death beneficiary: $250,000
• Joint or Multi-owner accounts without a pay on death beneficiary: $250,000 per owner
• Trust account or accounts with pay on death beneficiaries: $250,000 per beneficiary for each account owner.
• Business accounts: $250,000
• IRA accounts: $250,000

Basics of Structuring Accounts to Maximize Insurance

• Different account numbers or different shares with the same ownership at the same institution is not enough to expand NCUA insurance beyond the standard $250K. As long the ownership of accounts are the same, t they all are combined together for insurance purposes. The key is to change ownership structures.
• Some easy ways to maximize coverage through different ownership are:
  • First and foremost: having beneficiaries (which we offer on all standard Membership and trust accounts). Pay on death beneficiary accounts are insured for $250K per beneficiary, per Account owner. For example, if the Member and her husband opened an account listing their 3 kids as beneficiaries, the account would be insured for $1.5 M ($250K X 6).
  • Next, each of the following types of accounts are insured entirely separately:
  • Individual
  • Joint
  • Trust/Pay on Death Beneficiary
  • Business

For Example: If the Member has an individual account with no beneficiary, and a joint account with his wife with no beneficiaries, that’s 2 different ownership types and would total $750K in insurance ($250K for the individual, $250K per owner on the joint).

These are just some very common examples, but there are many others. The key takeaway is that we can almost always find a way to ensure Members are fully covered. While it can sometimes be a bit confusing, using the Share Insurance Estimator tool is a great option as it customizes the coverage for the Member(s) for their situation.

Tools/Resources:

• NCUA “Share Insurance Estimator” allows Members to calculator their insurance https://www.mycreditunion.gov/protect/Pages/SI.aspx