Security, Privacy & Deposit Insurance

  • We are committed to your financial security
  • Our high-tech, secure systems safeguard information
  • We make tools available to monitor your account
  • Explore our Security Center to learn more 
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  • Overview
  • ID Theft
  • Our Privacy Policy
  • NCUA Info

RCU takes extensive measures to protect the security of your accounts. Despite our best efforts, fraud can occur.
If you believe you’ve been a victim of account fraud or identity theft, please contact us immediately.

Account Protection

You can take an active role in monitoring and protecting your account using these tools and tips:

  • Alerts: Use RCU’s Online Banking to sign up for free instant emails about your account activity 
  • eStatements: Review all transactions on your account with RCU’s free eStatements 

Reporting Fraud

During business hours: 1 (800) 479-7928

After-Hours Fraud Reporting and Authorization Issues

Visa Debit Card:         In the U.S. – 1 (888) 241-2440
Outside the U.S. – 1 (909) 941-1034 (You may call collect.)
Visa Credit Card:        In the U.S. – 1 (888) 918-7313
Outside the U.S. – 1 (727) 299-2449 (You may call collect.)

Reporting Email Abuse or Suspected Phishing Attempts 

Have you received a suspicious email? Or do you believe you’ve been contacted by us but you’re suspicious of the email’s origin? Please forward a copy of the email or Phishing website to fraud@redwoodcu.org. If you have other questions, please call us at 1 (800) 479-7928 or (707) 545-4000.

If you’re concerned that you’ve been a victim of identity theft, contact Redwood Credit Union first and then take these steps:

  1. Contact the fraud departments at the major credit bureaus below. Request a “Fraud Alert” status be placed on your file and ask for free copies of your credit report.
  2. Contact the financial institution where you hold accounts or loans that you believe have been compromised.
  3. File a report with your local police department.
Please read more about how Redwood Credit Union and RCU Services Group use your personal information.

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If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

Redwood Credit Union serves anyone living, working or owning a business in California’s Northern Bay Area, which includes the counties of Sonoma, Marin, Napa, Mendocino, Lake, San Francisco, Contra Costa and Solano. We look forward to serving you!

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Still need help?

Contact our Member Service Center at 1 (800) 479-7928, Monday through Friday from 7am to 8pm or Saturday from 8am to 5pm PST.