RCU takes extensive measures to protect the security of your accounts. Despite our best efforts, fraud can occur.
If you believe you’ve been a victim of account fraud or identity theft, please contact us immediately.

Account Protection

You can take an active role in monitoring and protecting your account using these tools and tips:

• Alerts: Use RCU’s Online Banking to sign up for free instant emails about your account activity 
• eStatements: Review all transactions on your account with RCU’s free eStatements 

Reporting Fraud

During business hours: 1 (800) 479-7928

After-Hours Fraud Reporting and Authorization Issues

Visa Debit Card:         In the U.S. – 1 (888) 241-2440
Outside the U.S. – 1 (909) 941-1034 (You may call collect.)
Visa Credit Card:        In the U.S. – 1 (888) 918-7313
Outside the U.S. – 1 (727) 299-2449 (You may call collect.)

Reporting Email Abuse or Suspected Phishing Attempts 

Have you received a suspicious email? Or do you believe you’ve been contacted by us but you’re suspicious of the email’s origin? Please forward a copy of the email or Phishing website to fraud@redwoodcu.org. If you have other questions, please call us at 1 (800) 479-7928 or (707) 545-4000.

If you’re concerned that you’ve been a victim of identity theft, contact Redwood Credit Union first and then take these steps:

1. Contact the fraud departments at the major credit bureaus below. Request a “Fraud Alert” status be placed on your file and ask for free copies of your credit report.
   • Equifax, 1 (800) 525-6285
   • Experian, 1 (888) 397-3742
   • TransUnion, 1 (800) 680-7289
2. Contact the financial institution where you hold accounts or loans that you believe have been compromised.
3. File a report with your local police department.

Please read more about how Redwood Credit Union and RCU Services Group use your personal information.