RCU takes extensive measures to protect the security of your accounts. Despite our best efforts, fraud can occur.
If you believe you’ve been a victim of account fraud or identity theft, please contact us immediately.
You can take an active role in monitoring and protecting your account using these tools and tips:
- Alerts: Use RCU’s Online Banking to sign up for free instant emails about your account activity
- eStatements: Review all transactions on your account with RCU’s free eStatements
During business hours: 1 (800) 479-7928
After-Hours Fraud Reporting and Authorization Issues
Visa Debit Card: 1 (800) 479-7928
Visa Credit Card: In the U.S. – 1 (888) 918-7313
Outside the U.S. – 1 (727) 299-2449 (You may call collect.)
Reporting Email Abuse or Suspected Phishing Attempts
Have you received a suspicious email? Or do you believe you’ve been contacted by us but you’re suspicious of the email’s origin? Please forward a copy of the email or Phishing website to email@example.com. If you have other questions, please call us at 1 (800) 479-7928 or (707) 545-4000.