Skip nav to main content.

What is Multi Factor Authentication, and how does it work in RCU Online banking?

Multi Factor Authentication has evolved from just usernames and passwords. We use a combination of geolocation, device information, and one-time passcodes to protect your account.  For additional security on high risk situations, we will also ask out of wallet questions. The additional layers of security make it more difficult for anyone to access your information, and greatly reducing the risk of potential online theft and fraud.

Biometric security has been added to our mobile app, such as Fingerprint Identification as well as Facial Recognition for supported devices.

We take your information, security and privacy very seriously. If you have any questions or concerns, please contact us at 800-479-7928.

Related Items

Can I create my own online banking security questions? What is a Security Picture? Can I create my own Security Picture? If I forget the answers to my challenge (security) questions for RCU Online, who can assist me or provide me with the answer? How do I unlock my online banking account? Can I create my own Security Picture in RCU Online? What is a Security Picture in RCU Online banking? How do I select a Security Picture and Security Phrase in RCU Online banking? Why do I need to enter a security verification code? Why do I have to answer a Security Question every time I log in to RCU Online banking? ¿Por qué necesito ingresar un código de verificación de seguridad? What is the safest way to sell something online? Can I change my username, password or challenge (security) questions if I have forgotten them in RCU Online banking? Online Security Policy How do I change my RCU Online banking password?

PPP Forgiveness Application Deadline

Congress passed The Economic Aid Act which changed the deferment period from 6 months post covered period to 10 months post covered period. For example, if your covered period ended June 30, 2021, under the new guidelines the earliest your first loan payment wouldn’t be due until April 2022, and you have until then to request forgiveness. Please use the following calculation to help you identify when your forgiveness will be due:

  • PPP borrowers may select a covered period anywhere from 8 weeks to 24 weeks.
  • RCU is automatically calculating your loan due date based on a 24-week covered period, if you intend on using a shorter covered period please inform us immediately as this will impact your due date.
  • Your correct deadline will be reflected in your online banking account.

If all or part of your PPP loan is not forgiven, your first loan payment will be due the first of the following month after a decision is made by the SBA.

Leaving Our Website

You are leaving our website and linking to an alternative website not operated by us. Redwood Credit Union does not endorse or guarantee the products, information, or recommendations provided by third-party vendors or third-party linked sites.

Login to Online Banking