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What is Multi Factor Authentication, and how does it work in RCU Online banking?

Multi Factor Authentication has evolved from just usernames and passwords. We use a combination of geolocation, device information, and one-time passcodes to protect your account.  For additional security on high risk situations, we will also ask out of wallet questions. The additional layers of security make it more difficult for anyone to access your information, and greatly reducing the risk of potential online theft and fraud.

Biometric security has been added to our mobile app, such as Fingerprint Identification as well as Facial Recognition for supported devices.

We take your information, security and privacy very seriously. If you have any questions or concerns, please contact us at 800-479-7928.