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How do I ask questions about transactions in RCU Mobile banking?

If you wish to ask a question about a transaction, log into RCU Online banking from your desktop computer and follow the steps to send a secure message to RCU.

How do I send a secure message in online banking?

Send a Secure Message

To send a secure message log into RCU online banking and click on "Contact" in the upper right hand side of the screen:

Questions | Comments Secure Contact Form in online banking.

Choose the a topic that is related to your question/inquiry:

Once you have submitted your inquiry a Thank You page will display:

You will notice that your inquiry is (Awaiting Response) and the Status is In Progress within your Message inbox:

Message inbox Awaiting Response