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I signed up for account alerts but haven't been receiving them.

If you aren’t receiving the alerts you set up in online banking, here are some troubleshooting tips.

Email Alert Issue

Your RCU online email alerts may be going to your email's spam or graymail filter. Make sure you've accepted Redwood Credit Union as a "safe sender," and check your spam and/or graymail filter to see if any past alerts have been caught there. The email address you will receive alerts from is

Text Alert Issue

Check that your text alert has been properly set up in RCU online banking. From the "Alerts" menu, click "Edit." The next screen will show all the alerts you have set up, click the "Edit" icon to check your information.

alerts menu > edit

Check that your mobile and email information are correct.

Send Alert To. Choose Email or Text.

If you need to make updates, follow the link "update your Profile" under "Send Alert To"

profile link

For more information about setting up Alerts go to: