Skip nav to main content.

How do I unlock my online banking account?

If you have locked your account you can use the links on the sign in/login page of online banking to unlock your account.

  • Select "Account Locked?" to begin the unlock your account process. 

Sign In page for online baking.

  • Or select the Unlock button.

Sign In Locked - Unlock Account

  • Type in your username.

Unlock your account add Username.

  • Add your Social Security Number and Birthday. 

Unlock your account- All fields are required.

  • For your security, a verification code is required to complete this process. An additional security prompt will display on the screen allowing you to send a passcode for verification. You can choose to receive your verification code by a text message, voice call, or an email.

Send Verification Code

  • Once you receive the six digit code, enter it into the verification box and select confirm code. If you did not receive the verification code, select the resend passcode link.

Confirm Passcode

  • Once the code is confirmed and you select the Confirm Code link, you will be able to choose the Sign in link and login as normal.

Account Unlock Complete

If you have unlocked your account and you have forgotten your password, simply select the forgot password link and follow the on screen steps.

Related Items

After I attempted to log into my account, I got an error which said "Your sign in is locked after 3 failures." What does this mean? If I forget the answers to my challenge (security) questions for RCU Online, who can assist me or provide me with the answer? I'm moving, and need to know how to change my account information in RCU Online banking. What is Multi Factor Authentication, and how does it work in RCU Online banking? How do I change my RCU Online banking challenge (security) questions, username or password? Can I change my username or password if I have forgotten them in RCU Online banking? Can I create my own Security Picture in RCU Online?

PPP Forgiveness Application Deadline

Congress passed The Economic Aid Act which changed the deferment period from 6 months post covered period to 10 months post covered period. For example, if your covered period ended June 30, 2021, under the new guidelines the earliest your first loan payment wouldn’t be due until April 2022, and you have until then to request forgiveness. Please use the following calculation to help you identify when your forgiveness will be due:

  • PPP borrowers may select a covered period anywhere from 8 weeks to 24 weeks.
  • RCU is automatically calculating your loan due date based on a 24-week covered period, if you intend on using a shorter covered period please inform us immediately as this will impact your due date.
  • Your correct deadline will be reflected in your online banking account.

If all or part of your PPP loan is not forgiven, your first loan payment will be due the first of the following month after a decision is made by the SBA.

Leaving Our Website

You are leaving our website and linking to an alternative website not operated by us. Redwood Credit Union does not endorse or guarantee the products, information, or recommendations provided by third-party vendors or third-party linked sites.

Login to Online Banking