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How can I change my personal information in the RCU mobile banking app?

To change your personal information in the RCU mobile app, including your address, phone number, and email address, login to the RCU mobile app on your mobile device and follow the steps below:

Click on the menu button in the top left corner, navigate to "Profile & Settings" and choose "Profile".


Once on the Profile screen, select "Address Info" or "Contact Info" to update this information.

On the next screen, click on the "edit" link.


For your security, a verification code is required to complete this process. This security prompt will display on the screen requesting to send a verification code to you for verification.

You can choose between a text message or phone call to get your verification code.


Once you choose the method, you will receive a 6-digit verification code that will give you access to update your information.

After you receive the code, enter it in the verification box and click "Submit". Once the code is accepted, you will be able to update your profile information. Be sure to Save when finished.

If you do not receive a code the first time around, select the option "Resend Code". If there were multiple codes received, use the most recent one. If the communication method that was chosen does not produce a code even after resending it, please select the "Cancel" button, and choose a different method.

Note: If none of the information is current on your account, contact our Member Service Center at 800-479-7928 to receive your code.


Personal Information Note:

  • If you are moving you can notify us of your new address by changing your information in RCU Online banking or the RCU mobile banking app.
  • If you are a Member and do not have an RCU Online Banking account, create one now.
  • You can also update your email address and other contact information by visiting a branch or contacting our Member Service Center at 1 (800) 479-7928.