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Annual Statements (Year 2021)

I. Annual Statements: Who, Why and What

II. Structure

III. Business Annual Statements

IV. Frequently Asked Questions (FAQs)


I. Annual Statements: Who, Why and What

  • Annual statements are provided to all RCU credit cardholders (consumer & business)
  • We provide annual statements to summarize a cardholder's purchase activity throughout the year.
  • If you receive Visa eStatments, the Annual statement is available now to view in Redwood Credit Union Online banking
  • If you receive paper statements, please log in to Redwood Credit Union Online banking to view this statement. Due to decreased demand and to reduce paper waste, we no longer mail annual Visa statements.
  • Please note that annual statements will only show "purchases." Transaction types listed below will not appear on annual statements:
    • Payments
    • Cash Advances
    • Balance Transfers
    • Finance Charges
    • Late Fees

II. Structure

  • Transactions are divided into 23 froups or categories
    • Visa has over 1,000 Merchant Category Codes (MCCs), which RCU narrowed down to 23 groups/categories. These are listed below:

Airlines

Associations

Auto-Rental

Automobiles & Rental

Business Services

Clothing Stores

Contracted Services

Education

Gas Stations

Government Services

Hotels & Motels

Other

Personal Services

Health Services

Professional Services

Repair Services

Restaurants

Retail

Services Providers

Transportation

Travel & Entertainment

Utilities

Wholesale Trade

  • For example, some of the MCCs included under Health Services are:
    • Nursing and personal care facilities
    • Chiropractors
    • Hospitals
    • Ambulance services

III. Business Annual Statements

  • Business cardholders that only have a control loan will get 1 annual statement.
  • Business accounts with multiple sub-loans will get Annual Statements for each sub-loan.

IV. Frequently Asked Questions (FAQs)

1. How do I locate my annual statement online?
Login to Redwood Online Banking Finding Statements in online banking
Below screen will populate Statements landing screen
Annual Statement will be the labeled 2021-12-31 Find most recent statement
2. I didn’t receive my annual statement, what can I do?
- If not received, you may request a copy of your annual statement by calling us at 1-800-479-7928; when prompted, choose option 3 and then option 6.
- You may also request a copy of your annual statement online through RCU Online Banking’s Secure Member's Mail.
3. Why is the joint cardholder not listed on the annual statement?
- Space limitations only allowed us to list one cardholder name — in this case, it would be the Primary - on the annual statement. In the future, we are working on ensuring both names appear on annual statements.
4. How do I get more details about a transaction?
- You may go to your RCU Online Banking and review your transaction history to get more details.
- You may also revisit your previous monthly statements.
5. I do not recognize a transaction on the annual statement, how do I dispute this?
- Give us a call at 1-800-479-7928, go to Redwood Credit Union online banking or mobile app, or visit a branch to file a dispute. - For restrictions and details on filing disputes, please refer to RCU's Zero Liability Guarantee.
6. How were the transactions grouped?
Visa has over 1,000 Merchant Category Codes (MCCs) that Redwood grouped to 23 groups/categories (view these categories).
For example, the following MCCs are all grouped into the category Health Services:
Nursing and Personal Care Facilities
Chiropractors
Hospitals
Ambulance Services
View a full list of Visa's MCCs.
7. What MCCs / transactions belong to Other and Wholesale Trade?
“Wholesale Trade” includes:
Suppliers (repair, home furnishings & merchandise)
Retail (luxury, leisure & pharmacy)
Service Providers (construction, business & computer services)
“Other” includes:
Door-to-door Sales
Catalog Merchants
Telemarketing Merchants & Direct Marketing