Visa® Platinum Benefits Enhancements

I. What are Visa Platinum benefits?

II. How do I use my Visa Platinum benefits?

III. What benefits are changing?

IV. What are my current benefits?

Auto Rental Collision Damage Waiver

Travel and Emergency Assistance Services

V. Frequently Asked Questions (FAQs)

I. What are Visa Platinum benefits?

• In addition to convenient payment solutions, RCU Visa credit cards offer additional benefits including special travel and shopping perks.

II. How do I use my Visa Platinum benefits?

• When you make your purchases with your Visa credit card, it enables you to have access to these benefits and gives you peace of mind.

III. What benefits are changing?

• Effective May 16, 2022, you’ll be able to enjoy this new benefit* on your existing RCU Visa Platinum credit card:
  • Cellular telephone protection– You can be reimbursed up to $250 in the event your device is stolen, or damaged. Applies when you make your monthly cellular wireless phone bill payment with your eligible card.
    
    *Certain terms, conditions, and exclusions apply.
    
    * After May 15, 2022 your RCU Visa Platinum card will no longer provide Travel Accident and baggage delay and Extended Warranty benefits on applicable purchases.

IV. What are my current benefits?

• We will continue to offer these current benefits:

  • Your Guide to Benefit describes the benefit in effect as of 4/15/2021. Benefit information in this guide replaces any prior benefit information You may have received. Please read and retain for Your records. Your eligibility is determined by Your financial institution.

    Auto Rental Collision Damage Waiver

    No cardholder wants to incur the expense of repairing or replacing a rented car. But accidents do happen, and vehicles do get stolen. No matter what happens to Your rental car, You can be covered with Auto Rental Collision Damage Waiver.  Auto Rental Collision Damage Waiver reimburses You for damages caused by theft or collision -- up to the Actual Cash Value of most rented cars. Auto Rental Collision Damage Waiver covers no other type of loss.  For example, in the event of a collision involving Your rented vehicle, damage to any other driver’s car or the injury of anyone or anything is not covered. Rental periods of fifteen (15) consecutive days within Your country of residence, and thirty-one (31) consecutive days outside it, are both covered. (Longer rental periods, however, are not covered.)   
    
    You are eligible for this benefit if Your name is embossed on an eligible card issued in the United States and You use it to initiate and complete Your entire car rental transaction. Only You as the primary car renter and any additional drivers permitted by the Rental Car Agreement are covered.
    
    How Auto Rental Collision Damage Waiver works with other insurance
    
    Auto Rental Collision Damage Waiver covers theft, damage, valid loss-of-use charges imposed and substantiated by the auto rental company, administrative fees and reasonable and customary towing charges, due to a covered theft or damage to the nearest qualified repair facility.
    
    If You do have personal automobile insurance or other insurance that covers theft or damage, this benefit reimburses You for the deductible portion of Your car insurance or other insurance, along with any unreimbursed portion of administrative and loss-of-use charges imposed by the car rental company, as well as reasonable towing charges while the car was Your responsibility.
    If You do not have personal automobile insurance or any other insurance, the benefit reimburses You for covered theft, damage, or administrative and loss-of-use charges imposed by the rental company, as well as reasonable towing charges that occur while You are responsible for the vehicle.
    
    If You are renting outside of Your country of residence, the coverage provided under this benefit is primary and reimburses You for covered theft, damage, or administrative and loss-of-use charges imposed by the rental company, as well as reasonable towing charges that occur while You are responsible for the vehicle.
    
    How to use Auto Rental Collision Damage Waiver

    • Use Your card to initiate and complete Your entire car rental transaction.
    • Review the auto rental agreement and decline the rental company’s collision damage waiver (CDW/LDW) option, or a similar provision, as accepting this coverage will cancel out Your benefit. If the rental company insists that You purchase their insurance or collision damage waiver, call the Benefit Administrator for assistance at 1-800-348-8472.  Outside the United States, call collect at 1-804-673-1164.

    Before You leave the lot, be sure to check the car for any prior damage.
    This benefit is in effect during the time the rental car is in Your (or an authorized driver’s) control, and it terminates when the rental company reassumes control of their vehicle.
    This benefit is available in the United States and most foreign countries (with the exception of Israel, Jamaica, the Republic of Ireland or Northern Ireland). However, this benefit is not available where precluded by law, or where it’s in violation of the territory terms of the auto rental agreement, or when prohibited by individual merchants. Because regulations vary outside the United States, check with Your auto rental company and the Benefit Administrator before You travel, to be sure that Auto Rental Collision Damage Waiver will apply.
    
    Vehicles not covered   
    
    Certain vehicles are not covered by this benefit, they consist of: expensive, exotic, and antique cars; cargo vans; certain vans; vehicles with an open cargo bed; trucks; motorcycles; mopeds; motorbikes; limousines; and recreational vehicles.
    
    Examples of expensive or exotic cars are the Alfa Romeo, Aston Martin, Bentley, Corvette, Ferrari, Jaguar, Lamborghini, Lotus, Maserati, Maybach, McLaren, Porsche, Rolls Royce, and Tesla. However, selected models of Audi, BMW, Mercedes-Benz, Cadillac, Infiniti, Land Rover, Lexus, Lincoln, and Range Rover are covered.
    
    An antique car is defined as one that is over twenty (20) years old, or one that has not been manufactured for ten (10) years or more.
    Vans are not covered. But those designed as small-group transportation vehicles (seating up to nine (9) people, including the driver) are covered.
    If You have questions about a specific vehicle’s coverage or organization where the vehicle is being reserved, call the Benefit Administrator at 1-800-348-8472, or call collect outside the United States at 1-804-673-1164.
    
    Related instances & losses not covered

    • Any obligation You assume under any agreement (other than the deductible on Your personal auto policy)
    • Any violation of the auto rental agreement or this benefit
    • Injury of anyone, or damage to anything, inside or outside the Rental Vehicle
    • Loss or theft of personal belongings
    • Personal liability
    • Expenses assumed, waived, or paid by the auto rental company, or its insurer
    • The cost of any insurance, or collision damage waiver, offered by or purchased through the auto rental company
    • Depreciation of the Rental Vehicle caused by the incident including, but not limited to, “diminished value”
    • Expenses reimbursable by Your insurer, employer, or employer’s insurance
    • Theft or damage due to intentional acts, or due to the driver(s) being under the influence of alcohol, intoxicants, or drugs, or due to contraband, or illegal activities
    • Wear and tear, gradual deterioration, or mechanical breakdown
    • Items not installed by the original manufacturer
    • Damage due to off-road operation of the Rental Vehicle
    • Theft or damage due to hostility of any kind (including, but not limited to, war, invasion, rebellion, insurrection, or terrorist activities)
    • Confiscation by authorities
    • Vehicles that do not meet the definition of covered vehicles
    • Rental periods that either exceed, or are intended to exceed, fifteen (15) consecutive days, within Your country of residence, or thirty-one (31) days outside Your country of residence
    • Leases and mini leases
    • Theft or damage as a result of the authorized driver’s and/or cardholder’s lack of reasonable care in protecting the Rental Vehicle before and/or after damage or theft occurs (for example, leaving the car running and unattended)
    • Theft or damage reported more than forty-five (45) days* after the date of the incident
    • Theft or damage for which a claim form has not been received within ninety (90) days* from the date of the incident
    • Theft or damage for which all required documentation has not been received within three hundred and sixty-five (365) days after the date of the incident
    • Theft or damage from rental transactions that originated in Israel, Jamaica, the Republic of Ireland, or Northern Ireland
    • Losses caused by or resulting from a Cyber Incident

    *Not applicable to residents in certain states
    
    Filing a claim

    It is Your responsibility as a cardholder to make every effort to protect Your Rental Vehicle from damage or theft. If You have an accident, or Your Rental Vehicle has been stolen, immediately call the Benefit Administrator at 1-800-348-8472 to report the incident, regardless of whether Your liability has been established. Outside the United States, call collect at 1-804-673-1164.

    You should report the theft or damage as soon as possible but no later than forty-five (45) days from the date of the incident.

    The Benefit Administrator reserves the right to deny any claim containing charges that would not have been included, if notification occurred before the expenses were incurred. Thus, it’s in Your best interest to notify the Benefit Administrator immediately after an incident. Reporting to any other person will not fulfill this obligation.

    What You must submit to file a claim

    At the time of the theft or damage, or when You return the Rental Vehicle, ask Your car rental company for the following documents:

    • A copy of the accident report form
    • A copy of the initial and final auto rental agreements (front and back)
    • A copy of the repair estimate and itemized repair bill
    • Two (2) photographs of the damaged vehicle, if available
    • A police report, if obtainable
    • A copy of the demand letter which indicates the costs You are responsible for and any amounts that have been paid toward the claim

    Submit all of the above documents from the rental company, along with the following documents, to the Benefit Administrator:

    • The completed and signed Auto Rental Collision Damage Waiver claim form (Important: This must be postmarked within ninety (90) days* of the theft or damage date, even if all other required documentation is not yet available – or Your claim may be denied).
    • A copy of Your monthly billing statement (showing the last 4 digits of the Account number) demonstrating that the entire rental transaction was made on Your eligible Account.
    • A statement from Your insurance carrier (and/or Your employer or employer’s insurance carrier, if applicable), or other reimbursement showing the costs for which You are responsible, and any amounts that have been paid toward the claim. Or, if You have no applicable insurance or reimbursement, a statement of no insurance or reimbursement is required.
    • A copy of Your primary insurance policy’s Declarations Page (if applicable) to confirm Your deductible (This means the document(s) in Your insurance policy that lists names, coverages, limits, effective dates, and deductibles).
    • Any other documentation required by the Benefit Administrator to substantiate the claim.

    Finally, please note that all remaining documents must be postmarked within three hundred and sixty-five (365) days* of the theft or damage date or Your claim may be denied.

    *Not applicable to residents of certain states.

    For faster filing, or to learn more about Auto Rental Collision Damage Waiver, visit www.eclaimsline.com

    Finalizing Your claim 
    Your claim will typically be finalized within 15 (fifteen) days, after the Benefit Administrator has received all the documentation needed to substantiate Your claim. 

    Transference of claims

    Once Your claim has been paid, all Your rights and remedies against any party in regard to this theft or damage will be transferred to the Benefit Administrator, to the extent of the cost of payment made to You. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.

    Definitions

    Account means Your credit or debit card Accounts.

    Actual Cash Value means the amount a Rental Vehicle is determined to be worth based on its market value, age and condition at the time of loss. 
    Computer Programs means a set of related electronic instructions which direct the operations and functions of a computer or device connected to it, which enable the computer or device to receive, process, store, retrieve or send data.
    Cyber Incident means any of the following acts:

    • unauthorized access to or use of Your Digital Data or Rental Vehicle;
    • alteration, corruption, damage, reduction in functionality, manipulation, misappropriation, theft, deletion, erasure, loss of use or destruction of Your Digital Data or Rental Vehicle;
    • transmission or introduction of a computer virus or harmful code, including ransomware, into or directed against Your Digital Data or Rental Vehicle;
    • restriction or inhibition of access to or directed against Your Digital Data or Rental Vehicle;
    • computer errors, including human operating error or omission; power failure, surge, or diminution of electronic systems; or mistakes in legitimate electronic code or damage from code installed on a Rental Vehicle during the manufacturing process, upgrade process, or normal maintenance

    Digital Data means information, concepts, knowledge, facts, images, sounds, instructions, or Computer Programs stored as or on, created or used on, or transmitted to or from computer software (including systems and applications software), on hard or floppy disks, CD-ROMs, tapes, drives, cells, data processing devices or any other repositories of computer software which are used with electronically controlled equipment. Digital Data shall include the capacity of a Rental Vehicle to store information, process information, and transmit information over the Internet.
    
    Eligible Person means a cardholder who pays for their auto rental by using their eligible Account.
    Rental Car Agreement means the entire contract an eligible renter receives when renting a Rental Vehicle from a rental car agency which describes in full all of the terms and conditions of the rental, as well as the responsibilities of all parties under the contract.
    
    Rental Vehicle means a land motor vehicle with four or more wheels as described in the participating organization’s disclosure statement which the eligible renter has rented for the period of time shown on the Rental Car Agreement and does not have a manufacturer’s suggested retail price exceeding the amount shown on the participating organization’s disclosure statement

    You or Your means an Eligible Person who uses their eligible card to initiate and complete the rental car transaction. 
    
    Additional provisions for Auto Rental Collision Damage Waiver

    • Signed or pinned transactions are covered as long as You use Your eligible Account to secure the transaction.
    • You shall do all things reasonable to avoid or diminish any loss covered by this benefit. This provision will not be unreasonably applied to avoid claims.
    • If You make any claim knowing it to be false or fraudulent in any respect, no coverage shall exist for such claim, and Your benefit may be cancelled. Each cardholder agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in any case of fraud, intentional concealment, or misrepresentation of material fact.
    • No legal action for a claim may be brought against the Provider until sixty (60) days after the Provider receives Proof of Loss. No legal action against the Provider may be brought more than two (2) years after the time for giving Proof of Loss. Further, no legal action may be brought against the Provider unless all the terms of the Guide to Benefits have been complied with fully.
    • This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification. The benefits described in this Guide to Benefits will not apply to cardholders whose Accounts have been suspended or cancelled.
    • Termination dates may vary by financial institutions. Your financial institution can cancel or non-renew the benefits for cardholders, and if they do, they will notify You at least thirty (30) days in advance. Indemnity Insurance Company of North America (“Provider”) is the underwriter of these benefits and is solely responsible for its administration and claims. The Benefit Administrator provides services on behalf of the Provider.
    • After the Benefit Administrator has paid Your claim, all Your rights and remedies against any party in respect of this claim will be transferred to the Benefit Administrator to the extent of the payment made to You. You must give the Benefit Administrator all assistance as may reasonably be required to secure all rights and remedies.
    • This benefit does not apply to the extent that trade or economic sanctions or other laws or regulations prohibit the provision of insurance, including, but not limited to, the payment of claims.

    For more information about the benefit described in this guide, call the Benefit Administrator at 1-800-348-8472, or call collect outside the U.S. at 1-804-673-1164.

    Travel and Emergency Assistance Services

    Emergencies can escalate quickly when You are traveling away from home. Something that is relatively straight forward when You are not traveling, like replacing prescription medication, can be a difficult task when You are dealing with local laws or language barriers.   
    
    Travel and Emergency Assistance Services are made available to help You in case of an emergency while You are traveling away from home. The Benefit Administrator can connect You with the appropriate local emergency and assistance resources available, 24 hours a day, 365 days a year.

    Please note that due to occasional issues such as distance, location, or time, neither the Benefit Administrator nor its service providers can be responsible for the availability, use, cost, or results of any medical, legal, transportation, or other services.  

    What are Travel and Emergency Assistance Services and how do I use these services when I need them?

    Travel and Emergency Assistance Services are made available to You, if You are a cardholder of an eligible card issued in the United States. Your spouse and children (dependents under 22 years old) are also eligible to use these services.

    Travel and Emergency Assistance Services provide assistance and referral only.  You are responsible for the cost of any actual medical, legal, transportation, cash advance, or other services or goods provided.

    To use the services, simply call the toll-free, 24-hour Benefit Administrator line at 1-800-992-6029. 
    If You are outside the United States, call collect at 1-804-673-1675.

    What are the specific services and how can they help me?

    • Emergency Message Service – can record and relay emergency messages for travelers or their immediate family members.  The Benefit Administrator will use reasonable efforts to relay emergency messages in accordance with benefit guidelines and limitations, but cannot take responsibility for the failure to transmit any message successfully.  All costs are Your responsibility.
    • Medical Referral Assistance – provides medical referral, monitoring, and follow-up. The Benefit Administrator can give You names of local English-speaking doctors, dentists, and hospitals; assign a doctor to consult by phone with local medical personnel, if necessary, to monitor Your condition; keep in contact with Your family, and provide continuing liaison; and help You arrange medical payments from Your personal account.  All costs are Your responsibility.
    • Legal Referral Assistance – can arrange contact with English-speaking attorneys and U.S. embassies and consulates if You’re detained by local authorities, have a car accident, or need legal assistance.  In addition, the Benefit Administrator can coordinate bail payment from Your personal account.  The Benefit Administrator can also follow up to make sure bail has been properly handled.  All costs are Your responsibility.
    • Emergency Transportation Assistance – can help You make all the necessary arrangements for emergency transportation home or to the nearest medical facility. This includes arranging to bring Your Young children home and helping You stay in contact with family members or employers during the emergency. In the case of a death, the Benefit Administrator can make arrangements to repatriate the remains.  All costs are Your responsibility.
    • Emergency Ticket Replacement – helps You through Your carrier’s lost ticket reimbursement process and assists in the delivery of a replacement ticket to You, should You lose Your ticket.  All costs are Your responsibility.
    • Lost Luggage Locator Service – can help You through the Common Carrier’s claim procedures or can arrange shipment of replacement items if an airline or Common Carrier loses Your checked luggage.  You are responsible for the cost of any replacement items shipped to You.
    • Emergency Translation Services – provides telephone assistance in all major languages and helps find local interpreters, if available, when You need more extensive assistance.  All costs are Your responsibility.
    • Prescription Assistance and Valuable Document Delivery Arrangements – can help You fill or replace prescriptions, subject to local laws, and can arrange pickup and delivery of Your prescriptions filled for You at local pharmacies. It can also help transport critical documents that You may have left at Your home or elsewhere.  All costs are Your responsibility.
    • Pre-Trip Assistance – can give You information on Your destination before You leave such as ATM locations, currency exchange rates, weather reports, health precautions, necessary immunizations, and required passport visas.

    Definitions
    
    Common Carrier means any mode of transportation by land, water or air operating for hire under a license to carry passengers for which a ticket must be purchased prior to travel. Does not include taxi, limousine service, commuter rail or commuter bus lines.
    You or Your means an eligible person whose name is embossed on an eligible U.S. issued card, and You reside in the United States.

    Additional Provisions for Travel and Emergency Assistance Services
    This benefit is provided to eligible cardholders at no additional cost. The terms and conditions contained in this Guide to Benefits may be modified by subsequent endorsements. Modifications to the terms and conditions may be provided via additional Guide to Benefits mailings, statement inserts, statement messages or electronic notification. The benefits described in this Guide to Benefits will not apply to cardholders whose accounts have been suspended or cancelled.

    For more information about the benefit described in this guide, call the Benefit Administrator at 1-800-992-6029, or call collect outside the U.S. at 1-804-673-1675.

    *Certain terms, conditions, and exclusions apply.

    • Additional benefits also include:
    • • Norton LifeLock - ID Navigator, Powered by Norton LifeLock, helps keep cardholders informed about potential threats to their identity.
      • Roadside dispatch® – A 24/7 on-demand dispatch network providing roadside assistance, towing, or locksmith service.
      • Shipt same-day delivery– Enroll your card to get 1 month of free Shipt membership, then 3 months of membership at 50% off.
      • Sofar Sounds intimate concert experiences – Use your card to get access to 7-day Visa Exclusive Presale opportunities to select Sofar Sounds shows plus a free ticket per show, twice per year, with purchase of one or more tickets during the presale window.**

    ** Offer terms apply. See details.

V. Frequently Asked Questions (FAQs)

1. How do I get a copy of my Visa Platinum benefits guide?
   Starting May 16, 2022, you will be able to access the new benefits guide on our website, or you can call us at 1 (800) 479-7928 to request a printed copy.
2. How do I claim my benefits?
   You can file a claim by calling 1 (800) 847-2911, or call collect outside of the U.S. at 1 (410) 581-9994. For more information, please refer to the Visa Platinum Benefits Guide.