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Ask RCU Articles

Ask RCU is Redwood Credit Union’s searchable content database. Here, you’ll find the answers to frequently-asked questions on a variety of topics. Simply enter your question into the Ask RCU box on any page (in the upper right-hand corner) or click the Ask RCU link below.

Ask RCU

If you're unable to find the answer to your question, please contact us online or by phone at 1 (800) 479-7928 or (707) 545-4000.

Online Banking Questions

  • How do I enroll in RCU Online banking if I'm not a current RCU Online user?
  • Where can I order checks in RCU Online banking?
  • How do I change my RCU Online banking challenge (security) questions, username or password?
  • How do I set up an External Transfer in the RCU Online Banking?
  • Where can I redeem my Redwood Rewards points or check my points balance in RCU Online banking?

    • Bill Pay Questions

  • How do I activate my RCU Bill Pay account?
  • Can I pay my bills using RCU Online banking?
  • How do I ask questions or make requests regarding my Bill Pay account?
  • I use Internet Explorer and am having trouble viewing Bill Pay in RCU Online banking. How can I view and pay my bills?
  • Why am I unable to delete an RCU Bill Pay payee?

    • ATM Services Questions

  • List of RCU ATM locations
  • CO-OP (shared) ATM finder
  • What transactions can I perform at RCU ATMs?
  • How much cash can I deposit in the ATM at a time?
  • Report a lost or stolen Credit, Debit or ATM card

    • Mobile Banking Questions

  • Where can I find the RCU mobile app?
  • What do I need to sign in to Mobile Banking?
  • Can I pay bills through Mobile Banking?
  • How do I deposit checks on my smart phone or tablet?
  • Mobile Application troubleshooting.

    • Payments & Transfers Questions

  • How do I make a payment to a loan or credit card in RCU Online banking?
  • Can I stop or change my request to transfer funds in RCU Online banking?
  • Can I pay my RCU loan using an External Transfer in RCU Online banking?
  • Can I pay my RCU loan by debiting my account electronically at another financial institution?
  • How can I transfer money between my RCU account and my accounts at another financial institution in RCU Online banking?

    • Security Questions

  • How do I know if a cashier’s check is real?
  • Your Security: Top 5 Ways to Protect Yourself from Fraud and Scams
  • Social Media Scams
  • I received an email from the Better Business Bureau and/or the AICPA asking me to click on a link to see the complaint that was filed against me? Is this legitimate?
  • I met someone on a dating website and he asked me to send money to help him get out of a tight spot. I care about him and want to help. What should I do?

    • Join RCU Today

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    If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

    Redwood Credit Union serves anyone living, working or owning a business in California’s Northern Bay Area, which includes the counties of Sonoma, Marin, Napa, Mendocino, Lake, San Francisco, Contra Costa and Solano. We look forward to serving you!

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    Still need help?

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    Financial Wellness
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