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Ask RCU Articles

Ask RCU is Redwood Credit Union’s searchable content database. Here, you’ll find the answers to frequently-asked questions on a variety of topics. Simply enter your question into the Ask RCU box on any page (in the upper right-hand corner) or click the Ask RCU link below.

Ask RCU

If you're unable to find the answer to your question, please contact us online or by phone at 1 (800) 479-7928 or (707) 545-4000.

Online Banking Questions

  • How do I enroll in RCU Online banking if I'm not a current RCU Online user?
  • Where can I order checks in RCU Online banking?
  • How do I change my RCU Online banking challenge (security) questions, username or password?
  • How do I set up an External Transfer in the RCU Online Banking?

    • Bill Pay Questions

  • How do I activate my RCU Bill Pay account?
  • Can I pay my bills using RCU Online banking?
  • How do I ask questions or make requests regarding my Bill Pay account?
  • I use Internet Explorer and am having trouble viewing Bill Pay in RCU Online banking. How can I view and pay my bills?
  • Why am I unable to delete an RCU Bill Pay payee?

    • ATM Services Questions

  • List of RCU ATM locations
  • CO-OP (shared) ATM finder
  • What transactions can I perform at RCU ATMs?
  • How much cash can I deposit in the ATM at a time?
  • Report a lost or stolen credit or debit card

    • Mobile Banking Questions

  • Where can I find the RCU mobile app?
  • What do I need to sign in to Mobile Banking?
  • Can I pay bills through Mobile Banking?
  • Mobile Application troubleshooting.

    • Payments & Transfers Questions

  • How do I make a payment to a loan or credit card in RCU Online banking?
  • Can I stop or change my request to transfer funds in RCU Online banking?
  • Can I pay my RCU loan using an External Transfer in RCU Online banking?
  • Can I pay my RCU loan by debiting my account electronically at another financial institution?
  • How do I transfer money from my Economic Impact Payment (EIP) card to my RCU account?

    • Security Questions

  • How do I know if a cashier’s check is real?
  • Avoid Coronavirus (COVID-19) Scams
  • Your Security: Top 5 Ways to Protect Yourself from Fraud and Scams
  • Social Media Scams
  • I received an email from the Better Business Bureau and/or the AICPA asking me to click on a link to see the complaint that was filed against me? Is this legitimate?

    • Join RCU Today

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    If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

    Redwood Credit Union serves anyone living, working or owning a business in California’s Northern Bay Area, which includes the counties of Sonoma, Marin, Napa, Mendocino, Lake, San Francisco, Contra Costa and Solano. We look forward to serving you!

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    If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

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    Need Help Logging in to RCU Online?

    If you’ve forgotten your RCU Online banking Username, password, or other login information, follow the directions below to get help now.

    Sign up today for RCU Online banking.

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    Still need help?

    Contact our Member Service Center at 1 (800) 479-7928, Monday through Friday from 7am to 8pm or Saturday from 8am to 5pm PST.
    Financial Wellness
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