We're here to help. Covid-19 Assistance

COVID-19 Response & Assistance

Para español, haga clic aquí.

As news about COVID-19 continues to develop, we want you to know that the health and wellness of our Members and employees are our top priority. You can count on us to continue doing our best to serve you and keep you informed.

In addition to this web page, you can follow us on Facebook, Instagram, Twitter, and LinkedIn for regular updates. We also recommend you log in to your RCU account profile to ensure your email and preferred phone number are current so you can receive important updates and communication from us.

We are here for you.

  • Click here for Federal Relief Assistance info

  • Financial Assistance Programs

    Redwood Credit Union has special financial assistance programs for those who are financially impacted by loss of income as a result of COVID-19, including:

    • 0% APR loans1 for impacted businesses and individuals that are current RCU Members
    • 90-day payment deferrals on all consumer, credit card, mortgage, and business loans
    • Waiving all late fees over the next 90 days
    • Loans will not be reported as delinquent to the credit bureaus during any payment deferral period
    • Reversal of Overdraft Protection Advantage (OPA) and Non-sufficient Funds (NSF) fees until further notice
    • Early withdrawals from RCU certificates of deposit (CDs) without any penalty
    • Other financial assistance programs tailored to the Member’s individual situation

    Please call us at 1 (800) 479-7928, option 2 if you need assistance due to financial hardship resulting from the pandemic.

    For impacted businesses, the Small Business Administration is now offering low-interest federal disaster loans to California small businesses suffering substantial economic injury as a result of COVID-19, including:

    • Loan amounts of up to $2 million
    • 3.75% interest rate for small businesses
    • 2.75% interest rate for private non-profit organizations
    • Terms of up to 30 years

    Applicants may apply online, receive additional disaster assistance information and download applications at https://disasterloan.sba.gov/ela

    10% interest rate effective as of 3/17/2020. All Rates, terms, and special offers subject to change. Certain restrictions may apply. Payment sample: 12-month term per $1,000 borrowed: $83.33 at 0.00% APR.

  • Branch Updates

    For the most current branch updates, click here.

    We're committed to ensuring continued and uninterrupted service to Members.

    Please be assured, all our offices and branches are following the advice provided by the CDC. This includes:

    • Social distancing: To follow social distancing guidelines, Members are being asked into the branch one by one as a representative is available to serve them. Members in line will be safely distanced and invited into the branch as quickly as possible.
    • Increased cleaning: Our branches are following the advice provided by the CDC, including supplying hand sanitizer and anti-microbial soaps, along with extra cleaning efforts at all locations and ATMs.

    You can get also get cash anywhere with free access to 30,000 CO-OP network ATMs and 50+ RCU ATMs. In addition, RCU reimburses other credit union and bank ATM fees so you have easy access to cash. Here are some suggestions about cash needs during a pandemic.

    Remember, your accounts at RCU are safe and federally insured up to at least $250,000. Learn more here.

  • Security & Fraud Awareness

    Authorities are alerting consumers to beware of scams related to COVID-19/coronavirus. Examples range from criminals posing as World Health Organization officials conducting phone and phishing scams, to identity thieves harvesting credit card and other information on websites purportedly selling safety items.

    General

    RCU will never call or email and ask for your personal information. Don’t click links from senders you don’t know. Be wary of requests for money or account information.

    Direct Assistance Checks

    Keep these things in mind to avoid fraud and scams when receiving direct assistance checks:

    • You don’t need to do anything to receive your federal relief disbursement. If you receive a suspicious email or text message, don't respond, click links, or open attachments. If we reach out to you, we won't ask for confidential information, such as your card PIN, access code, or online banking password.
    • The Better Business Bureau reports that government imposters are already calling about COVID-19 relief. As part of the scam, they suggest you may qualify for a special COVID-19 government grant and that it’s necessary to first verify your identity and process your request. Variations on the scheme involve contacts through text messages, social media posts, and messages.
    • Other twists on the scam suggest that you can get more money from the government—or get your stimulus check faster—if you share personal details and pay a small “processing fee.”
    • The way it really works is the Internal Revenue Service (IRS) will deposit your check into the direct deposit account you previously provided on your tax return (or, alternatively, send you a paper check). The IRS will not call and ask you to verify your payment details. Do not give out your bank account, or PayPal account information, even if someone claims it’s necessary to get your stimulus check. It’s a scam.
    • If you’re expecting a check by mail, monitor your mailbox daily to prevent thieves from stealing your check.
    • It's more important than ever to maintain proper cyber hygiene. That includes double checking the email sender before clicking links, never sharing your credentials, and using two-factor authentication wherever possible.
    • To avoid fraudulent charities, consider focusing on local organizations that you're familiar with, rather than national relief efforts.

    Resources

    For more information about Coronavirus scams, visit our Security Center.

    Other helpful links:

  • Bank From Home with Digital Banking

    Our mobile and online banking gives you secure, 24/7 access to your accounts. By logging into your account you can:

    • Check balances and monitor account activity
    • Deposit checks with our mobile app
    • Make loan payments
    • Transfer money between RCU accounts or your accounts at other financial institutions
    • Pay bills with Bill Pay
    • Send money to anyone with RCUpay, our person-to-person payment system
    • Order checks and more...
    • Learn more >

    Please enroll now in online or mobile banking, or call us at 1 (800) 479-7928, option 5 for assistance.

    Already have an account with us?
    Enroll in online banking.

    Enroll Now

    Already enrolled in online banking?
    Get the mobile app.

    App is available in Spanish

  • Community Resources

    The well-being of our Members and communities during the COVID-19 outbreak is important to us. Below are community resources for those needing assistance at this time.

    RCU has provided grants to many local nonprofits who are serving the immediate needs of people impacted by COVID-19 and the shelter-in-place directive. If you need assistance, please visit our grantee page here to find helpful resources in your area.

    COVID19.ca.gov is California’s primary resource for helpful information and updates on the coronavirus outbreak.

  • COVID-19 - Information, Resources and FAQs

    COVID19.ca.gov is California’s primary resource for helpful information and updates on the coronavirus outbreak.

  • Insurance Resources

    To file an insurance claim, please contact your insurance carrier directly at one of the phone numbers listed below. We are available to provide assistance at any point in the claims process from beginning to end.

    When filing your claim, be sure to make a recorded statement while on the phone with the representative.

    Insurance carriers prefer to speak with you directly rather than your insurance agent when you file a claim. This will ensure you receive the most accurate information about your policy coverage and all of your questions are answered.

    If you have any questions or need help contacting your carrier, please contact RCU Insurance Services at (707) 576-5120.

    Redwood Credit Union (“RCU") has special financial assistance programs for Members impacted by COVID-19.

  • Educational Tools

    RCU partners with BALANCE to provide free credit counseling and other financial assistance and education for our Members. If you are experiencing financial hardship due to the COVID-19 outbreak, here are some helpful resources.

    Preparing for Potential Financial Hardship

    Navigating Financial Hardship

    Recovering from Financial Hardship

    You can also contact BALANCE directly for one-on-one assistance:

 

Join RCU Today

RCU Logo

Welcome!

Get started now

Join Now 

If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

Redwood Credit Union serves anyone living, working or owning a business in California’s Northern Bay Area, which includes the counties of Sonoma, Marin, Napa, Mendocino, Lake, San Francisco, Contra Costa and Solano. We look forward to serving you!

Choose Account Type

RCU Logo

Welcome!

Choose the Type of Account You Wish to Open

Personal       Youth

 

If you're interested in opening a Business, Trust, or other type of account, please visit your nearest branch.

Login Help

Need Help Logging in to RCU Online?

If you’ve forgotten your RCU Online banking Username, password, or other login information, follow the directions below to get help now.

Sign up today for RCU Online banking.

enroll now

Still need help?

Contact our Member Service Center at 1 (800) 479-7928, Monday through Friday from 7am to 8pm or Saturday from 8am to 5pm PST.