For the most current branch updates, click here.

We're committed to ensuring continued and uninterrupted service to Members.

Please be assured, all our offices and branches are following the advice provided by the CDC. This includes:

• Social distancing: To follow social distancing guidelines, Members are being asked into the branch one by one as a representative is available to serve them. Members in line will be safely distanced and invited into the branch as quickly as possible.
• Increased cleaning: Our branches are following the advice provided by the CDC, including supplying hand sanitizer and anti-microbial soaps, along with extra cleaning efforts at all locations and ATMs.

You can get also get cash anywhere with free access to 30,000 CO-OP network ATMs and 50+ RCU ATMs. In addition, RCU reimburses other credit union and bank ATM fees so you have easy access to cash. Here are some suggestions about cash needs during a pandemic.

Remember, your accounts at RCU are safe and federally insured up to at least $250,000. Learn more here.

Redwood Credit Union has special financial assistance programs for those who are financially impacted by loss of income as a result of COVID-19, including:

• 0% APR loans¹ for impacted businesses and individuals that are current RCU Members
  • Max loan amount $5,000
  • Terms up to a maximum of 12 months
  • First loan payment may be deferred up to 90 days
• Extended loan payment relief on all RCU loans and lines of credit
• 90-day payment deferrals on all consumer, credit card, mortgage and business loans
• Waiving all late fees over the next 90 days
• Loans will not be reported as delinquent to the credit bureaus during any payment deferral period
• Reversal of Overdraft Protection Advantage (OPA) and Non-sufficient Funds (NSF) fees until further notice
• Early withdrawals from RCU certificates of deposit (CDs) without any penalty
• Other financial assistance programs tailored to the Member’s individual situation

Please call us at 1 (800) 479-7928, option 2 if you need assistance due to financial hardship resulting from the pandemic.

For impacted businesses, the Small Business Administration is now offering low-interest federal disaster loans to California small businesses suffering substantial economic injury as a result of COVID-19, including:

• Loan amounts of up to $2 million
• 3.75% interest rate for small businesses
• 2.75% interest rate for private non-profit organizations
• Terms of up to 30 years

Applicants may apply online, receive additional disaster assistance information and download applications at https://disasterloan.sba.gov/ela

¹0% interest rate effective as of 3/17/2020. All Rates, terms, and special offers subject to change. Certain restrictions may apply. Payment sample: 12-month term per $1,000 borrowed: $83.33 at 0.00% APR.

Our mobile and online banking gives you secure, 24/7 access to your accounts. By logging into your account you can:

• Check balances and monitor account activity
• Deposit checks with our mobile app
• Make loan payments
• Transfer money between RCU accounts or your accounts at other financial institutions
• Pay bills with Bill Pay
• Send money to anyone with RCUpay, our person-to-person payment system
• Order checks and more...
• Learn more >

Please enroll now in online or mobile banking, or call us at 1 (800) 479-7928, option 5 for assistance.

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App is available in Spanish

Authorities are alerting consumers to beware of scams related to COVID-19/coronavirus. Examples range from criminals posing as World Health Organization officials conducting phone and phishing scams, to identity thieves harvesting credit card and other information on websites purportedly selling safety items.

Remember, RCU will never call or email and ask for your personal information. Don’t click on links from senders you don’t know. Be wary of requests for money or account information.Read here for more information about Coronavirus scams, or visit our security center for more tips.

The well-being of our Members and communities during the COVID-19 outbreak is important to us. Below are community resources for those needing assistance at this time.

RCU has provided grants to many local nonprofits who are serving the immediate needs of people impacted by COVID-19 and the shelter-in-place directive. If you need assistance, please visit our grantee page here to find helpful resources in your area.

COVID19.ca.gov is California’s primary resource for helpful information and updates on the coronavirus outbreak.

• Employment

  Employment Development Department (EDD/”Unemployment”) offers potential financial relief for:

  • employees whose hours have been cut
  • employees that have to take time away from work to care for child out of school or quarantined and/or sick family member
  • employers suffering from lack of business
  • other coronavirus-related employment issues

  ^***One-week waiting period waived for coronavirus-related claims

  • Online info: https://www.edd.ca.gov/about_edd/coronavirus-2019.htm
  • Call – Unemployment: (800) 300-5616
  • Call – Assistance for Employers: (888) 745-3886
• Human Services

  While many human services offices are temporarily closed, essential services, including the following, are still operating on a limited basis:

  • CalWORKs is a program that provides cash aid and service to eligible families.
  • Medi-Cal is a program that offers free or low-cost health coverage.
  • CalFresh is California’s food stamps (SNAP) program.
  • General Assistance
    • Sonoma County
      • Online info: https://211sonoma.org/
      • Email: info@schsd.org
      • Call: (707) 565-5800
    • San Francisco County/City
      • Online info: https://www.sfhsa.org/
      • General email: HASWebmaster@sfgov.org
      • CalFresh email: food@sfgov.org
      • Call: (415) 557-5000
    • Marin
      • Online info: https://www.marinhhs.org/
      • Email: COVID-19@marincounty.org
      • Call: General (415) 473-3450
      • Call: Public assistance (Medi-Cal, CalFresh) (877) 410-8817
    • Napa
      • Online info: https://www.countyofnapa.org/156/HHSA (Services tab)
      • Email: COVID-19@marincounty.org
      • Call: (707) 253-6172
    • Lake
      • Online info: https://www.c4yourself.com/c4yourself/index.jsp
      • Email: SocialServices@dss.co.lake.ca.us
      • Call: (707) 995-4200
    • Contra Costa
      • Online info: https://ehsd.org/apply-for-services/
      • Email: kgallagher@ehsd.cccounty.us
      • Call: (925) 608-4800
    • Mendocino
      • Online info: https://www.mendocinocounty.org/government/health-and-human-services-agency/social-services/employment-family-assistance-services
      • Call: (707) 463-7700
    • Solano
      • Online info: https://www.solanocounty.com/depts/hss/ees/default.asp
      • Call: (707) 553-5000
• Food Security

  Food banks and pantries distributing free food for those in need:

  • Redwood Empire Food Bank (Sonoma, Lake, Mendocino: multiple locations)

    As of publication, operating with decreased volunteer workforce, some locations closed, some locations with extended hours.

    • General info: https://refb.org/redwood-empire-food-banks-response-to-coronavirus/
    • Regularly updated Food Finder: https://getfood.refb.org/
  • San Francisco-Marin Food Bank

    As of publication, operating as normal with additional pantry pop-ups at schools that are offering to-go meals for students.

    • General info: https://www.sfmfoodbank.org/blog/letter-from-paul-we-are-an-essential-service-provider/
    • Food Finder: https://foodlocator.sfmfoodbank.org/
  • Community Action Napa Valley - CANV (Napa: multiple locations)

    As of publication, no changes were listed to food pick up sites, dates or times. To receive food, one person per household must provide 2 forms of ID, one with current address and one with birthdate. Bring your own shopping bag/box.

    • General info: http://canv.org/food-nutrition/food-bank/
    • Email: sking@can-v.org
  • Ford Street Food Bank (Sonoma: Ukiah)

    As of publication, no changes were listed to food pick up sites, dates or times.

    • General info: https://www.fordstreet.org/community-food-bank
    • Phone: (707) 463-2409
  • North Marin Community Services Food Pantry (Marin: Novato)

    As of publication, food pantry services are being held on Tuesdays, 1-3 pm at 1907 Novato Blvd. An intake process is required.

    • General info: https://www.northmarincs.org/support/food-pantry/
    • Phone: (415) 897-4147

COVID19.ca.gov is California’s primary resource for helpful information and updates on the coronavirus outbreak.

• Small Business Administration (SBA) Disaster Loan Assistance - Applicants may apply online, receive additional disaster assistance information and download applications. Applicants may also call the SBA's customer service center at (800) 659-2955 or email disastercustomerservice@sba.gov.
• nCoV2019.live – Up-to-date data, maps, FAQs, prevention information and statistics.
• CDC Travel Advisory – Avoid nonessential travel and review travel advisories updated daily by the CDC.
• Find a list of Bay Area health departments monitoring the 2019 novel coronavirus (COVID-19) and providing specific information for their counties:
  • Sonoma County Department of Health Services
  • Marin County Health Services
  • San Francisco Department of Public Health
  • Napa County Department of Public Health
  • Mendocino County Public Health Administration
  • Lake County Department of Public Health
  • Contra Costa County Health Services
  • Solano County Public Health

To file an insurance claim, please contact your insurance carrier directly at one of the phone numbers listed below. We are available to provide assistance at any point in the claims process from beginning to end.

• Debt Protection/payment protection claims – RCU Insurance Services at 707-576-5115
• MetLife – 800-255-0332 – www.metlife.com
• Alliance United – 866-530-5500 – policyservices@alllianceunited.com
• Allied Nationwide – 800-282-1446 - https://claims.foremost.com
• CIG – 800-986-9974 - www.ciginsurance.com/claims/
• Foremost – 800-527-3905
• The Hartford – 800-243-5860 - www.thehartford.com
• Kemper – 800-777-4342
• Mercury – 888-313-6372 – www.mercuryinsurance.com/insurance
• Progressive – 800-300-3693 - www.americanstrategic.com/claims-center/report-a-claim
• Travelers (Personal) – 800-252-4633
• Travelers (Commercial) – 800-238-6225 - www.travelers.com/claims/report-claim/individual

When filing your claim, be sure to make a recorded statement while on the phone with the representative.

Insurance carriers prefer to speak with you directly rather than your insurance agent when you file a claim. This will ensure you receive the most accurate information about your policy coverage and all of your questions are answered.

If you have any questions or need help contacting your carrier, please contact RCU Insurance Services at (707) 576-5120.

Redwood Credit Union (“RCU") has special financial assistance programs for Members impacted by COVID-19.

RCU partners with BALANCE to provide free credit counseling and other financial assistance and education for our Members. If you are experiencing financial hardship due to the COVID-19 outbreak, here are some helpful resources.

Preparing for Potential Financial Hardship

• Preparing for a Financial Setback (booklet)
• Cost Cutting Toolkit
• How to Make the Most of a Reduced Paycheck

Navigating Financial Hardship

• High Cost Financial Services (podcast)
• What to Do If Your Income Is Reduced
• Cut These Costs ASAP When Facing Financial Hardship
• Toolkit for Surviving a Financial Crisis
• Toolkit for Living on a Reduced Income
• Unemployment Toolkit
• Early Delinquency Workbook

Recovering from Financial Hardship

• Financial First Aid (podcast)
  Financial First Aid (booklet)
• Rebuilding After a Financial Crisis (podcast)
• Additional educational resources

You can also contact BALANCE directly for one-on-one assistance:

• Click to schedule a free confidential phone discussion with BALANCE, or call 888-456-2227.