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How safe and secure is my RCU Online and RCU Bill Pay account information?

First of all, your account information is password protected. Even if someone knows your account number, they can't access your accounts without your password. For your safety, if this password is input incorrectly too many times, the account is automatically locked.

Also, our online services use encryption to send and receive account information and transactions. This means that information is unrecognizable as it is transmitted via the Internet. The encrypted information is translated after it reaches our secure system. Your account information residing on our secure Internet platform is behind a firewall.  A firewall is security device used to prevent unauthorized access to a network.

RCU uses the best available technology in security, firewalls and encryption to ensure that your accounts are safe. We are very proactive when it comes to security.