Why does RCU ask for my email and mobile number in online banking?
Providing us your current mobile number and email address within online banking allows us to verify your identity and ensure your security when banking online; it also enables us to provide higher security when communicating with you about your account. Adding this information will also allow you to set up alerts so you can better monitor your accounts and activity. We do not share this information.
If you have not yet entered an email address and/or mobile phone number in your online banking profile, an alert message will appear at the top of the screen when you log in to online banking. Below are examples of the alerts:
1. Missing Mobile Number
We use your mobile phone number to verify your identity, and to contact you about urgent account matters such as possible fraud on your account. You can also use it to set up custom text alerts to notify you of certain account activity. We will not use your cell phone number for marketing purposes.
2. Missing Email Address
We use your email address to verify your identity, and to provide you important account updates. You can also use it to set up custom email alerts to notify you of account activity. We may also periodically send you information about other RCU products and services that may interest you. (If you wish to opt out of marketing emails, please contact us and we can remove you from promotional emails.)
3. Missing Email Address and Mobile Number
If you are unable to update your profile information please contact our Member Service Center at 1-800-479-7928 (Hours: M-F 7am to 8pm, Sat 8am to 5pm).
For more information about updating your profile please view the following articles: