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Why doesn't RCU provide the phone numbers of each of its branches so that I can call the branch directly?

RCU has established a Member Service Center to provide telephone assistance as quickly as possible. The centralized Member Service Center helps us to avoid phone interruptions when we are assisting you at a branch. When you wish to reach us by phone, you are ensured that the next available representative will assist you. If you have a need to speak with a specific representative at a branch, the Member Service Center staff can connect you. You can reach the Member Service Center by calling (707) 545-4000 or 1 (800) 479-7928.