Our Mission and Vision
Redwood Credit Union (RCU) is committed to pursuing our vision, mission, values, and service standards every day.
Be the financial services leader for the communities we serve by helping people achieve their goals and dreams.
Passionately serve the best interests of our Members, team members, and communities.
With purpose we…
Lead with Heart and Empathy
Act with Integrity
Serve with Passion
Build Meaningful Relationships
Champion Financial Well-Being
Our Service Standards
Redwood Credit Union is committed to providing exceptional service to our Member-Owners, and to each other.
In this spirit, be assured that:
We Will Build Relationships.
We will create a positive and professional connection with you and build the foundation for our ongoing relationship. We believe a friendly, open and enthusiastic demeanor will lead to strengthening our relationship with you.
We Will Demonstrate Trust and Respect.
We will value your trust and exhibit mutual respect in every interaction. We will listen to your needs and utilize all of our knowledge and resources to provide sincere recommendations for enhancing your financial well-being.
We Will Do the Right Thing.
We will ground our decisions in honesty, integrity and cooperation. We take ownership in every contact you have with our organization and strive to provide you with the best possible service experience.
We Will Show Commitment.
We will focus each day on serving you with our undivided attention. Your requests will be met with a managed urgency and a sincere appreciation for your time and valued business.
We Will Partner for Security.
We will maintain your confidentiality and remain committed to doing everything possible to secure your information in our systems, processes and procedures, and to educate you on ways to protect your identity, privacy and confidential information.
We Will Be Ambassadors.
We will act as ambassadors at all times, because we know that our actions and interactions with you and within the communities we serve are a reflection of us. We will carry this through in everything we do.
PPP Forgiveness Application Deadline
Congress passed The Economic Aid Act which changed the deferment period from 6 months post covered period to 10 months post covered period. For example, if your covered period ended June 30, 2021, under the new guidelines the earliest your first loan payment wouldn’t be due until April 2022, and you have until then to request forgiveness. Please use the following calculation to help you identify when your forgiveness will be due:
- PPP borrowers may select a covered period anywhere from 8 weeks to 24 weeks.
- RCU is automatically calculating your loan due date based on a 24-week covered period, if you intend on using a shorter covered period please inform us immediately as this will impact your due date.
- Your correct deadline will be reflected in your online banking account.
If all or part of your PPP loan is not forgiven, your first loan payment will be due the first of the following month after a decision is made by the SBA.
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