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RCU Financial Support

We offer resources, tips, and tools to help you through hard times and set you on the path to financial success.


If you are having trouble making payments, we are here for you. We provide short- and long-term relief solutions for your peace of mind.

Ways we can help

Financial wellness session

Review your financial concerns with a member of our Loan Solutions team. Our team member will dedicate time to understanding your situation and what solutions are available.

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Financial education resources

Explore articles, e-books, and interactive learning modules. Discover how to manage debt, rebuild your credit, and save for the future.

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Financial counseling

Get free access to certified financial counselors through our partners at BALANCE. Check out their one-on-one counseling, videos, articles, and more.

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What you will need

Gather these documents for your financial wellness session

  • 1

    Completed financial
    wellness worksheet*

    Fill out this worksheet so our team can assist you with your financial concerns.

  • 2


    Include your two most recent bank statements.

  • 3

    Proof of

    Include your two most recent paystubs and tax returns if self-employed.

Good to know

Reach out as soon as possible

The earlier you reach out, the better solutions we can provide.


Keep in mind, we ask that you provide the completed worksheet and current paystub within 5 days of applying for financial assistance.

Term changes

Agreements are signed to modify a loan, some with permanent term changes.


  • It depends on the modification type; the Loan Solutions team member will review your modification to ensure the solution is the best fit.

  • Once you provide the completed Financial Wellness Worksheet with the requested documentation, a Loan Solutions team member will call you within three business days.

  • This could affect the ability to keep the lower modified term. Call your Loan Solutions team at 866-479-2800.

  • Yes, or you can choose your own certified consumer credit counseling session.

  • We review each Member’s unique situation. Please contact us for details.

Have a question?

At RCU, we're known for our reliable service, and we'll answer your questions and calls quickly. 1 (866) 479-2800

  • *To obtain a financial wellness worksheet, visit a branch or call us at 1 (866) 479-2800. Need active insurance on collateralized loans.