Have you ever received a suspicious email, text, or phone call from someone saying they’re calling from the Postal Service, another government agency, or a financial institution like RCU, asking you to provide confidential information or complete a survey? You’re not alone. These are imposter scams designed to separate you from your money.
Imposter scams come in many varieties but work the same way. Scammers use high-pressure tactics to persuade unsuspecting people that they need to pay up or hand over personal information to quickly resolve an issue.
Use these tips to identify and protect yourself from a potential imposter scammer:
Don’t trust your Caller ID. Scammers are pros at manipulating Caller ID systems to show the caller information they want displayed. Even if the Caller ID shows the name of an official organization, it does not guarantee that the person on the other end works for them.
Don’t engage. If you receive a call from someone urgently requesting security passcodes, account/personal information, or money, this is a red flag. Don’t spend any time asking questions. Hang up.
Be careful of emails. If you receive a suspicious email, don’t click any links or open attachments. They may contain malware that can damage your computer or phone.
Check with the actual agency or individual. Verify that the entity contacting you is legitimate before giving out information. If you’re given a phone number, research the accuracy of the number before you call.
Never pay for a prize. If someone informs you that you’ve won a prize, you should not have to pay any taxes, delivery fees, or insurance payments to collect it.
Don’t send a wire transfer or gift card. These are all ways that scammers ask to be paid with urgency.
If you have questions or think you may have been a victim of fraud, please report it to RCU’s Fraud Department at 1 (800) 479-7928 or contact us online.