Redwood Credit Union is committed to safeguarding our Members’ information and we utilize a variety of security monitoring systems to help prevent fraud.

Credit & Debit Card Security Information

Compromises to your card security can occur when you shop online or make purchases at a variety of point-of-sale locations including retailers and restaurants.

• RCU is committed to protecting your personal information and responds immediately to reported suspicious card activity.
• Review your account statements and transactions regularly and report any suspicious activity immediately by calling RCU at 1 (800) 479-7928.

Reporting Suspected Fraud Activity

• If you suspect fraudulent activity on your RCU card or account, please contact RCU immediately: 1 (800) 479-7928

Reporting Lost or Stolen Cards

• Report a lost or stolen Credit, or Debit card (RCU online banking/RCU mobile app)
   
• Activate or Report a Lost/Stolen Debit Card
  1 (866) 300-8423
   
• Activate or Report a Lost/Stolen Credit Card (Consumer) Note: Also used to request a new PIN.
  1 (866) 300-8423
   
• Activate or Report a Lost/Stolen Credit Card (Business) Note: Also used to request a new PIN. 
  1 (866) 300-8423

Please note: If you call after RCU is closed, you will be directed to an automated phone system. Please note RCU representatives cannot cancel your VISA® card automatically--you must request and confirm cancellation