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How can I change my personal information in online banking?

Personal Information Note:

  • If you are moving you can notify us of your new address by changing your information in RCU Online banking or the RCU mobile app.
  • If you are a Member and do not have an RCU Online Banking account, create one now.
  • You can also update your email address and other contact information by visiting a branch or contacting our Member Service Center at 1 (800) 479-7928.

To change your personal information in online banking, including your address, phone number and email address, log on to RCU Online banking and follow the steps below:

  1. Click on the Profile & Security menu, located on the upper right hand side of the screen and then click on the Profile & Settings ​option (online banking profile page).
    Profile & Settings menu
  2. Once on the Profile screen, click Edit to change your personal information.
    Edit Profile
  3. For your security, a verification code is required to complete this process. An additional security prompt will display on the screen requesting to send a passcode to you for verification. A text message, phone call, or email can be sent to you containing the verification code, and it will allow access to update the account information.
    Additional Security Send Passcode
  4. Once the method of communication is chosen, you will receive a 6 digit passcode that will allow access to update that information. If none of the information is current on your account, please contact our Member Service Center at 800-479-7928 to receive your code.
  5. Once you do receive the code, please enter it in the verification box and click Confirm. If you did not receive the code the first time around, select the option to the right to Resend passcode. If there were multiple pass codes received, only the most recent one will be valid. If the communication method that was chosen does not produce a pass code even after resending it, please select the cancel button, and choose a different method.
    Enter Passcode
  6. After the code has been accepted, you will be able to update your profile information.
  7. Be sure to Save when finished.
    Edit Profile and Save