How can I keep my online banking account secure?
- To ensure the security of your accounts, it is very important that you do not give your online banking login information to anyone.
- Create a strong password. Using a combination of special characters, numbers, lowercase and uppercase letters increases the security of your password.
- Pay attention to security alerts that inform you about possible data breaches. It is a good idea to change your password if you have reason to believe that your information has been compromised.
- It is important to keep your antivirus software up to date. The technology environment is constantly changing and antivirus software can quickly become obsolete.
- Use different passwords for each of your accounts, including email, website logins, social media, etc. If one website gets hacked, your credentials are still safe across all of your other accounts.
If you have reason to believe that your online banking credentials have been compromised, change your password immediately. If you have concerns, call 1 (800) 479-7928 and a Member Service Representative can assist you.
I received a wire from someone I don’t know. They need me to send the funds somewhere. What is the risk? A loved one is in trouble and wants me to wire money to them. How do I know this isn’t fraud? Someone has asked me to take cash out of my account and send a wire through Western Union or MoneyGram. Is this fraud? I received an unexpected check in the mail. How do I know if it is legitimate? I received a check from a new employer whom I met online. The employer needs me to send money back. How can I verify the check? Is it risky to deposit a check that may be fraudulent? I recently got a work-from-home job, and my employer sent me a check to get started. Should I be concerned? I met someone on a dating website and he asked me to send money to help him get out of a tight spot. I care about him and want to help. What should I do? My account doesn’t have a high balance. Is it still risky to give someone access to my online banking account? I received a text message from Redwood Credit Union. Is it legitimate? How can I verify that a website is secure? When I look at my online banking I do not see some of my shares or loans, why? What is a SIM swap scam and how can I protect myself? I’m applying for an online loan and they need my online banking username and password. Should I share it? I clicked on a link in an email or text message. Should I be concerned? A friend wants to pay off my credit card and is asking for my online banking password. Should I let them? What do I do if my personal information has been compromised due to a data breach? What is the risk of giving someone my credit or debit? What is the risk of giving someone access to my online banking? I am being asked to wire money to someone. How do I know this is legitimate?