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About RCU

Our commitment to you

We're dedicated to providing our Members with the highest quality service.

Focused on service

With a passion for service at the core of our existence, our commitment to assisting our Members, team members, and communities in achieving their financial goals and dreams is simply who we are and why we’re here.

As a financial cooperative, our Members are owners, so providing exceptional service is in our organization’s mission in everything we do.

 

Our service standards

  • We will create a positive and professional connection with you and build the foundation for our ongoing relationship. We believe a friendly, open and enthusiastic demeanor will lead to strengthening our relationship with you.

  • We will value your trust and exhibit mutual respect in every interaction. We will listen to your needs and utilize all of our knowledge and resources to provide sincere recommendations for enhancing your financial well-being.

  • We will ground our decisions in honesty, integrity and cooperation. We take ownership in every contact you have with our organization and strive to provide you with the best possible service experience.

  • We will focus each day on serving you with our undivided attention. Your requests will be met with a managed urgency and a sincere appreciation for your time and valued business.

  • We will maintain your confidentiality and remain committed to doing everything possible to secure your information in our systems, processes and procedures, and to educate you on ways to protect your identity, privacy and confidential information.

  • We will act as ambassadors at all times, because we know that our actions and interactions with you and within the communities we serve are a reflection of us. We will carry this through in everything we do.