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How can I change my personal information in digital banking?

Adding your personal information, including your phone number and email, into digital banking helps us provide great service to you in several ways:

  • Ensure the security of your account.
  • Personalizes your account within the system and creates a customized Member experience for each login.
  • Allows us to provide you important account notifications in a timely manner.
  • Provides a way for you to communicate with us about your account if needed.

***Your personal information is secured and protected at RCU. We will never use or sell your personal information for any reason that is not necessary for providing you great Member service. For more information, review our Privacy Policy.

 

Here’s how to update your personal information using digital banking:

Mobile

If you're using a mobile device, follow the steps below. For computers, go to the desktop steps

At the bottom right of your screen, select Menu. A pop-up menu will appear. Tap Settings, and then Profile.

Change personal information

Enter your primary and optional secondary contact information in the appropriate fields.

change my personal information Mobile Step 1

Tap Save Changes.

Important: If changing an email or phone number you will need to tap Verify in order to use the updated contact information for security validation (MFA).

change my personal information Mobile Step 1

If you have elected to receive push notifications, you will receive an on-screen alert asking you to verify that you requested the change.

change my personal information Mobile Step 2

If you do not have push notifications enabled, the Security Validation window will appear. Select your preferred ‘ Delivery Method ’ and, verify your delivery information is correct. Tap ‘Request Code.’

change my personal information Mobile Step 3

Check your chosen delivery method for the verification code we send. Input your code in the box labeled Verification code, then tap Next.

change my personal information Mobile Step 4

A green banner will appear to indicate that your changes have been saved.
Important: Please note, if changing an email you will need to tap 'Verify' in order to use the updated contact info for security validation (MFA).

change my personal information Mobile Step 7

After the change is complete, you will receive an email confirmation.

Desktop

If you're using a computer, follow the steps below. For mobile devices, go to the mobile steps

In the upper right corner, click on the person icon. A dropdown menu will appear. Select Profile.

change my personal information Desktop Step 1

Enter your primary and secondary (optional) contact information in the appropriate fields.

change my personal information Desktop Step 2

Click Save Changes.

Important: If changing an email or phone number you will need to tap Verify in order to use the updated contact information for security validation (MFA).

change my personal information Desktop Step 2

The Security Validation window will appear. Select your preferred Delivery Method and verify your delivery information is correct. Click “Request Code.”

change my personal information Desktop Step 3

Check your chosen delivery method for the verification code we send. Input your code in the box labeled Verification Code, then click Next.

change my personal information Desktop Step 4

A green banner will appear to indicate that your profile changes have been saved.
Important: Please note, if changing an email you will need to tap 'Verify' in order to use the updated contact info for security validation (MFA).

change my personal information Desktop Step 7

After the change is complete, you will receive an email confirmation.

***Your personal information is secured and protected at RCU. We will never use or sell your personal information for any reason that is not necessary for providing you great Member service. For more information, review our Privacy Policy.