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Why haven’t I been receiving the alerts I set up?

Confirm the alerts you have set up are turned on using the following steps.

Mobile

If you're using a mobile device, follow the steps below. For computers, go to the desktop steps

Select Menu at bottom right.

Confirming you have alerts set up in mobile, step 1

Tap Alerts and then select Alerts from the menu.

Confirming you have alerts set up in mobile, step 2

Check that the toggle switch is On – the switch should be green and switched to the right. If the toggle switch is off (gray), tap to turn it on.

Confirming you have alerts set up in mobile, step 3

This will open the alert options. Review the information you entered is correct and that you have set up a method of delivery.

Confirming you have alerts set up in mobile, step 4

Once you confirm the information is correct, Save your changes.

Confirming you have alerts set up in mobile, step 5

You will see a green banner letting you know the alert has been updated.

Confirming you have alerts set up in mobile, step 6

Desktop

If you're using a computer, follow the steps below. For mobile devices, go to the mobile steps

From the dashboard, select the three dots (…) to see the more menu, and click Alerts.

Confirming you have alerts set up on desktop, step 1

Check that the toggle switch is On – the switch should be green and switched to the right. If the toggle switch is off (gray), click to turn it on.

Confirming you have alerts set up on desktop, step 2

This will open the alert options. Review the information you entered is correct and that you have set up a method of delivery.

Confirming you have alerts set up on desktop, step 3

Once you confirm the information is correct, Save your changes.

Confirming you have alerts set up on desktop, step 4

You will see a green banner letting you know the alert has been updated.

Confirming you have alerts set up on desktop, step 5