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Contact Us

Member Service Center
Toll-free: 1 (800) 479-7928
Local: (707) 545-4000
Hours: M-F 7 a.m. to 8 p.m., Sat 8 a.m. to 5 p.m.

Contact Redwood Credit Union
  • Phone
  • Online
  • After Hours | Lost or Stolen Cards
  • Mail

We’ve changed our menu to make it faster and easier to get help and the information you need!

Call RCU at 1-800-479-7928 OR 707-545-4000

Our Member Service Center is open:
Monday through Friday 7 a.m. to 8 p.m.
Saturday from 8 a.m. to 5 p.m.

Don't need account help? Contact these departments directly at their toll free number:

RCU Auto Services Main Office and Showroom: 
Toll-free: 1 (877) 545-0800
Local: (707) 576-5080

RCU Insurance Services:
Toll-free: 1 (866) 477-4225
Local: (707) 576-5120

RCU Investment Services:
Toll-free: 1 (800) 479-7928
Local: (707) 576-5040

RCU Business Services:
Toll-free: 1 (877) 545-4100

Mortgage Lending:
Toll-free: 1 (800) 609-9009

Phone Menu:

  • Self-service 24-hour automated account information, press 1
  • All Loans and Credit Cards, press 2  
  • Savings and checking help and information including business accounts, press 3
  • Investments, Insurance, and RCU Auto Services, press 4
  • For a dial by name directory or if you know your party's 5 - digit extension, press 5
 

Use the Ask RCU search to find answers to common questions, learn about RCU services, community events and more!

To get help with your account or a specific transaction, log into Online Banking and use the Contact link at the top of the page, or call our Member Service Center at 800-479-7928.

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Last Name Required  
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Your privacy and security is important to us. Please use the secure Contact feature in RCU Online banking to discuss specific account information or call our Member Service Center at 800-479-7928.
   

Report Suspected Fraud, a Lost or Stolen Card or Reset Your Account

Report any RCU Card Lost or Stolen*:
  • Call 1 (800) 479-7928 - press option 2 for Credit Cards, press option 3 for Debit or ATM Cards
  • Visa Assistance Center 1 (800) 847-2911
  • Outside the US, call 1 (707) 545-4000 - press option 2 for Credit Cards, press option 3 for Debit or ATM Cards

24 hour convenience and access use:

24-Hour Telephone Teller
Get free 24-hour access to your account by phone. 
Just call (707) 576-5000 or 1 (800) RCU-4030.

* Cards reported stolen/suspected fraud or lost will be blocked from use. To receive a new card, you must contact RCU during business hours.

** Online banking requires a valid User ID and password. Register here

RCU Debit Card Member Security/Fraud Detection:

  • 1 (888) 241-2440 when calling from within the U.S.
  • (909) 941-1034 if calling collect from outside the U.S.

RCU Credit Card Member Security/Fraud Detection:

  • 1 (888) 918-7313 when calling from within the U.S.
  • (727) 299-2449 if calling collect from outside the U.S.

Other Services

Redwood Credit Union
PO Box 6104
Santa Rosa, CA  95406

RCU Corporate Office Street Address
3033 Cleveland Ave., Suite 100
Santa Rosa, CA  95403

RCU Auto Services Main Office
3219 Santa Rosa Ave.
Santa Rosa, CA  95407