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What should I do if I’ve given someone my login information for RCU digital banking?

If you have given ANYONE your login information for your RCU account, you should immediately log in and change your password and username—see instructions below.

After you have updated your password and username, contact us immediately at 1 (800) 479-7928 and a Member Service Representative will further assist you.

Important: If you have used this same username and password for any other online accounts, we recommend you change those as well.

Most people should aim to change their passwords every three months to increase security.

Mobile

If you're using a mobile device, follow the steps below. For computers, go to the desktop steps

At the bottom of your screen, tap Menu.

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Select Settings and tap Security.

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Tap Change Username and follow the prompts to update your username.

Username requirements:

  • Have at least 5 characters
  • Not exceed 31 characters
  • Not contain any of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_ -
  • Start with a letter

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Tap Change Password and follow the prompts to update your password.

Password requirements:

  • Have at least 10 characters
  • Not exceed 32 characters
  • Contain at least one letter
  • Contain at least one number
  • Contain at least one of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_-
  • Not contain whitespace or spaces

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Desktop

If you're using a computer, follow the steps below. For mobile devices, go to the mobile steps

Select the Profile (person) icon and click Security from the dropdown menu.

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Click Change Username and follow the prompts to update your username.

Username requirements:

  • Have at least 5 characters
  • Not exceed 31 characters
  • Not contain any of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_ -
  • Start with a letter

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Click Change Password and follow the prompts to update your password.

Password requirements:

  • Have at least 10 characters
  • Not exceed 32 characters
  • Contain at least one letter
  • Contain at least one number
  • Contain at least one of the following special characters: !@#$%^&*()`~=+[]{};':",./?<>_-
  • Not contain whitespace or spaces

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